Open Road Harley-Davidson

Reviews 4

MA

Mark Williamson

Five years ago I went shopping for my first Harley-Davidson. I went to the five closest dealerships near me in N. Wisconsin. I was ignored by the first two dealerships after wandering around those shops, and I tried three more dealerships with nearly the same results. Some of these dealerships didnt have much in the way of either new or used HDs, which made me walk out the door. I drove over two hours south of my hometown and walked into "OPEN ROAD" Harley-Davidson, to see what they had in the store. I was met at the door by Pete Johnson, the owner, who opened the door for me, directed me a comfortable chair in his office, got me a cold drink, and we talked about life for about an hour, gettin to know each other. Pete gave me a tour of his dealership and I was stunned by the number of used and new HDs of all models. Even the used HDs looked brand new! Pete explained all of the models and asked me what I liked in the way of looks, colors, power and comfort. I have been riding since I was 14, but I had always owned Hondas or Kawasakis, so Pete was very helpful with all of his knowledge of the HD experience. In a short time I was test riding a brand new HD Street Glide. By the end of that experience I had purchased the bike of my dreams, an HD Custom CVO Street Glide. Since that day, I have purchased three other HDs from "OPEN ROAD", and I dont regret the four hour drive both ways at all! I often drive down just to say "hello" and hang around the shop with my friends Pete, Mike, Taylor and Scott. I always take my bikes to "OPEN ROAD" for all of the maintenance, when I could go to a dealership much closer to home. For me, as a retired Deputy Sheriff and current L.E. Sales District Manager, I appreciate great customer service and a friendly face, and I get that every time I stop into "OPEN ROAD"! Pete, Lori and their staff are the best! When I travel, I often stop in HD dealerships to pick up a poker chip or a T-shirt, and I always rate that store to my home store at "OPEN ROAD". All of the others always come up short, either in the customer service, friendliness of staff or store stock. I have always recommended "OPEN ROAD" to all of my friends and I wish everyone had the same experiences that I have had with my home dealership, "OPEN ROAD" Harley-Davidson! ROCK ON OPEN ROAD!!!!

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JI

jill close

We live in the heart of Harley-Davidson country and have about 20+ HD dealerships in the state of Wisconsin, we have many options, but it was an easy choice for me to know where I was going to go to. OPEN ROAD HARLEY-DAVIDSON! I love the fact that every single person really cares about your experience. They know how to make you feel right at home and they know how to make you feel special. When I walked in the door I knew this was my HD family. Pete (owner) & Mike (sales manager), personally showed me around the dealership as well as the bikes. This was to be my very first HD bike purchase and wanted to make sure it was the right fit. Mike even make arrangements to get one of the demo bikes ready for me on Wednesday to ride as I was that excited to get on a bike before the season started! The personal touch and attention was remarkable. I ended up going with the 2013 Chrome Yellow Pearl Street Glide! The rest of the story is like a dream, I found my dealership, found my bike, now for the rest. Monica ROCKS! She made the financing painless and made me feel comfortable the whole time. The Motorclothes department is amazing, I wanted a specific leather jacket but they did not have it in my size and made every effort to get me the size I needed. However when I called to check on it, they suggested a special edition one that would match my bike perfectly! They knew how to outfit me in style! Taylor and Jake know their parts and accessories. I did not have a large budget for those items but they gave me tips on getting the most bang for my buck! Scott and Wheels in Service are terrific! I will admit, being a woman in in the shop can be intimidating and sometimes you can feel as you are being taken advantage of, NOT here.. they also made me feel comfortable and took the time to explain things to me. To the men behind the walls, the Service Techs. I know with certainty my bike is being taken care of like their own, they take pride in their work. I appreciate and am thankful for everyone at ORHD, each of you made this an enjoyable experience. This dealership is one well-oiled machine! Moral of the story, I was so happy with my purchase and experience, my husband decided he needed to get a bike too! Can you guess where he went ? Open Road Harley-Davidson of course!

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A

A Private User

WOW!!!!! I went into Open Road about a month ago with my son. I was looking for my 1st Harley Davidson so I was pretty intimidated. I wasnt sure if I belonged on a Harley but I really was interested in one. So the minute I went in Pete was very friendly and Knowledgeable about all the bikes. I didnt relize there was so many differant Bikes and options on them. Pete took the time to explain what i would guess as all the options. I left that day with the knowledge and confidence that a Harley was in my future. After doing my due diligence and visiting other HD Dealers I have concluded that there isnt one even close to the customer service you recieve at Open road. Heck I was at a differant dealer and they looked at me for over 30 minutes before anyone even said Hello. I have been in Open Road 7-8 times in a month and never had bad service. I bought my 1st Harley and just love it. After the purchase of the bike they make a big deal of it by ringing a bell. Then everyone and I mean everyone stops what they are doing and congrats you. Then you get to take the tour and meet everyone and every single person treets you like family. My wife was even impressed with everything when she was there. She says she never experienced anything like that before. When we picked up the bike that day Mike went through it with us and was very detailed orientated.. There was a lot to learn that day and I really dont think I can remember it all. I will not hesitate to call them and ask the questions. I really believe they will come out to help me with anything. When it comes to service I had a bit of work done putting options on. The guys were very helpful and friendly, another great experience. When it comes to running a business these guys have it down. I gaurantee that all my friends will know about my experience at Open Road. AWESOME!!!!!! Way to go Pete,Lori,Karen,Monica,Mike,Wheels,Steve and all my new friends. Keep up the great work.

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DA

Dave Roate

After going 30 years without a bike and successfully raising a couple of kids, it was my turn to spend some time enjoying a former hobby. But riding a motorcycle is much more than a hobby. And a Harley even more different - its a culture. If you are fortunate enough to find the right bike and the right dealer, your experience will be special. Mine has from the moment I walked in to Open Road. I was met by Mike at the door. I didnt know what I was looking for (there were probably a dozen new and nearly as many used HDs in front of me). We didnt look at bikes until Mike and I discussed my expectations. Since then, I have "dressed up" a Softail Deluxe, Street Glide, Road Glide Ultra, Ultra Limited, and I am currently the proud owner of a 2014 Limited. The Open Road family, from Pete & Lori throughout the dealership is unmatched anywhere. Mike, Scotty and Wheels, Taylor and Jake, Brittany and Monica - from every aspect of ownership of a Harley, your needs are a priority. I live 15 miles from one Harley dealer and work 1 mile from another dealer. I get my bikes from Open Road, customize them there, have them serviced there. They treat you like you are their most important customer every time you walk in their door. My wife and I broke down one night four hours from home. We were able to get home with friends who were fortunately in the area on vacation. I got in touch with Wheels at Open Road. 8 hours later my bike was safely back in Fond du Lac. Maybe there is another dealer with this kind of service - somewhere. Maybe. I am grateful that MY dealer is Open Road and they did. Thanks Pete, for putting together such a great team. I owe you thousand of miles of pure riding satisfaction. Dave Roate

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