Category: | Harley-Davidson Dealer |
Address: | 131 Randall Rd, St Charles, IL 60174, USA |
Phone: | +1 630-584-8000 |
Site: | foxriverhd.com |
Rating: | 4.2 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM 10AM–4PM |
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Christopher VanderValk
Wow I don’t even know where to begin with writing this review. I’ve never been one to write reviews or do surveys but the service I received from Fox River Harley Davidson was second to none. I started my shopping experience at American Heritage Motorcycles in South Elgin. I found a Harley there that I really liked. There was going to be a wait of a few days until me and my wife could purchase this particular bike because they didn’t officially own it on trade yet. We decided we would go window shop at Fox River Harley since we had the desire to ride and thought we might rent one for the day to cure our riding fever until we finalized the deal on our other bike. Immediately upon walking through the door we noticed 3 gentlemen sitting at the front desk when you walk in. My normal experience is people in this environment acting too good and not very friendly. I was immediately proved wrong. Jimmy came up to me and gave me a firm handshake and introduced himself. I initially tried brushing him off as we were set on a bike and would feel guilty wasting someone’s time. I explained to him that I had a troubled financial past and my credit score was too low to be able to get a deal done anyways so no thanks. Jimmy then introduced me to Brian the sales manager. The 4 of us talked for a while about my options and Brian kept me confident that he could help us improve our credit and explained how the process worked. His experience in the mortgage industry carried over well as he explained things for credit to me. I was skeptical but listened. He showed me a beautiful 07 ULTRA CLASSIC SCREAMIN EAGLE CVO. I laughed it off because I knew I couldn’t get approved for the loan. He asked me what I wanted to pay a month and I gave him the number. After working with finance for a hew hours he had me approved with almost the same I had put down at the other dealership and a lower payment. The experience and the effort the staff put into my first Harley purchase was amazing and I am very grateful. The amazing service and professionalism is only second to the roaring of bikes, horns, and cheers as you walk out of Michael’s office for your finance paperwork. I can’t say enough about this experience. Please give them a chance to help you before you take these negative reviews to heart. VERY MILITARY FRIENDLY as well! Thanks Brian, Michael Pinnelli, Mike, Jimmy, Chas and anyone I accidentally forgot. Emily and I look forward to buying from you guys in the future! Thanks Chris
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Jerry Tuley
This is the best dealership in the Chicago !!!!!! ****EVERYONE ***** to go to this dealer to make your Harley purchases. I called Fox River and spoke to Brian Rapier. I explained to him that I had just finished up a divorce resulting in a poor credit score but I was approved through Harley Credit. I was looking to do a Rider to Rider purchase. I told him three other Chicago Harley finance guys said that they basically didnt want to waist their time on putting such a small deal together. Brian on the phone said that his job was to bring people together and make deals. Within minutes he called me back and said that he had the deal put together. I had not even been into the dealership, the deal was done all over the phone. That evening I drove to the dealership and I signed the documents. Two days later I had a heritage anniversary motorcycle which I had wanted for years. A little message to the other dealers: Too bad that you didnt do a little research on my purchase history over the years with the Harley Davidson Company. This may have been a one time small deal but all the other related after market purchases that you lost will be in the hundreds of thousands of dollars. All my friends and family will know just which dealer treated me with dignity and put me back on a Harley. Jerry
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Derek Forseth
I purchased a Harley from Fox River HD. Shawn E. was absolutely awesome. Im a first time buyer and he held my hand like I was a two year old through the whole process. Great, genuine is reflected from the second he shakes your hand. Thank you Shawn for your help, and dedication. You represent Fox River Harley, and the Harley name extremely well. There was also a nice gentlemen Brian there. He too was an unbelievably nice guy. Answered all my rookie questions, and joked around generously. They truly reflect that they enjoy what they do! My concern was I was going to go and be pressured into buying, and my inexperience was going to be taken advantage of. I do not feel like that occurred. If either of you two read this, Thank You!!!! I left the shop wanting to fill out an application to work there because of the environment I experienced.
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Lorence L
I came in here last month looking to buy a used bike that I saw in their website and craigslist ad. It was a 99 Honda shadow 1100 (oh no shopping for honda at a harley). Scott (or shawn) greeted me and I told him that I wanted to buy that particular bike. He looked at his "book" and said that it has been sold over the weekend. Seems like he didnt really try to look for what I wanted. I was kinda disappointed but I was still encouraged to look around. So I did and sat on a few bikes but those were out of my price range. He then gave me his business card and off to my merry way I go. A week, two weeks, and a month goes by, that bike I wanted still shows up in their website and craigslist add and the price actually changed. Hmm. I dont think Scott wanted to sell me a cheapo bike.
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salomon diaz
Bought my 2017 Roadster there. Jerry and Shawn were awesome and made my purchase experience painless. I asked for a test drive on an 883 and the roadster. They let me try both of them and I quickly made up my mind after being on the fence for a couple of years. I left my "learner " bike there and they offered to take it to my house. They deliver it next day. I got to ride my new bike after the purchase. Truly a memorable experience (I had not been to a dealership to buy a new vehicle in over 10 years). The ringing if the bell and the staff congratulating me was awesome too. Overall it was great customer service, painless processing of paperwork and the best: a new Harley Davidson motorcycle to my name
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Demetrios Kouretas
stored my bike and had work done by the service department.I called 8 times to find out status was told by personnel they have to look at records and get back to me,I got 1 callback only after I spoke to the general manager. When I went to pick up bike they asked what time so they can have it ready I waited 1hour after I paid then only to find out the work wasnt done to my specifications.Tthe service attendant gave me the impression he was doing me a favor, will never have any service work done by them again. my tab was over one thousand dollars. the only one caring enough to try to correct the problem was the parts clerk .Must say never had problems with apparel thats why I gave two stars