Zales - The Diamond Store

Reviews 5

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Trevor Colledge

My wifes ring has lost a stone for the second time now and we havent even had it for 2 1/2 years. When we got it fixed the first time there were no issues getting it fixed since I had the LIFETIME protection plan on the ring. Well, we just went in the other day to the Tacoma Mall Zales and the people who work there now have piss poor customer service and apparently the warranty isnt in their system and they had no interest to help us unless we had the paper work. My sister in law also got her ring from Zales which was suppose to be custom but they just gave her the size four and guess what, a stone came out of her ring as well! So at Zales, you pay thousands and get Walmart quality.

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Kimberly G

Ive been going here for 3 years and youd think Id learn after the first screw up not to go back. They are idiots I swear they dont pay attention to anything the customer says. Puts my ring under someone elses phone number had my ring sent off for custom things took 2 months because they sent it the wrong way instead of 2 separate rings they sent it as one then the diamonds they took out were supposed to be returned and they didnt return my diamonds for 3 months. Now my ring couldve been picked up by someone else because they put it under someone elses phone number. I will not ever go back to Zales in the Tacoma Mall!!

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Karissa Colledge

HORRIBLE! Go somewhere else, really any other store would be better. They are so rude and not helpful.

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nicole 01

Worst Zales Ive ever been to everyone is rude

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lester jones

Great customer service

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