Chrysler Dodge Jeep Ram Seattle

Reviews 3

VI

Vivian Queija

Note this is about our Epic encounter with the Service Department. Also, there are multiple 1-star ratings on Yelp, primarily due to the Service Department dating back past 2007. First off, we called Auto Nation’s Service Department at the recommendation of a Chrysler Uconnect representative to our Ram;s software to the latest version. I called their Service Department and spoke with Bridge, explaining Uconnect directions for our software update. Easy, right? We all deal with software updates throughout our work and personal life. We’re not talking rocket science, here. Wrong. Bridget’s attitude was belligerent, and, what we can only describe as purposefully obtuse. She couldnt understand and had no interest in my request. Bridget passed my call to another service associate, who was even less helpful. He insisted that we needed to pay $600.00 for a code to unlock the upgrade. We have the Navigation system , we didnt need a code. He insisted I talk to the Parts Department and pay for a code. Ok, I’m a patient person. I work with technology. Sometimes vernacular can be confusing. Thankfully, Warren, in Parts, was the first pleasant person I talked to. He immediately apologized. His exact words were, “Wow. I’m really sorry you have been treated this way. Ill clarify with the Service Department and have Bridget schedule an appointment. Bridget called back – her demeanor even more abrasive. We scheduled the update including a16 point checkup since our 2013 Ram was new to us. When we arrived with our Ram, the person at their counter croaked, “Whaddaya want?” Really. No lie! My husband manages commercial real estate and understands customer service like no other. He responded politely and was directed to Bridget. Bridget was immediately rude to him because his last name was different than mine. She tisked acted like it was the biggest imposition in the world. My husband shrugged it off. When I arrived with our other car, since we were leaving the Ram for service. Bridget immediately attacked me, saying, “We don’t know what you want done. You talked with three people last Friday and no one could understand you. Even Warren said you didn’t make any sense.” Wow. Unbelievable. I took a deep breath and reiterated the need for a software update. Bridget pulled up Chrysler’s service records by our Ram’s VIN (which thankfully had not been preformed at AutoNation!). She began tapping the line indicating software update had been performed in October 2013 (note: there wasnt a version number). I was at a loss by this point. It was obvious Bridget had no intention of being rational. I offered one more time to get in the Ram and verify the software version. When she snipped at me again, I called her out as being rude. She blithely quipped, “No I’m not!” and began tapping her fake fingernails on the screen again. I left and got a manager. I explained to Bob I was having to fight with one of their employees to have my Ram serviced. Bob pretty much ignored the problem, but thankfully got our Ram checked in. Sadly, our epic adventure didn’t end at the check-in. Bridget called when the Ram was ready, stating that the software had been updated. I noted I had been correct about the software update, she almost hung up the phone on me. Now, I wasnt being rude. I was stating this calmly. I asked for the department Supervisor and Sergio called me back apologizing for Bridgets treatment, promising to counsel her. I doubt any counseling will help this tragic woman. I also doubt AutoNation will do anything to improve their Service Department. To top this off, the day after the service, we started the windshield wipers and one flew off. When we stepped on the brakes, we heard a clunk and thud. Dont go to AutoNation if you want to be treated with respect and feel safe in your vehicle after their service

KE

Kevin Crandall

If you absolutely have to use this dealership 1) contact Dave Tisdial!!!! 2) decide before if you want to spend $3k or more on an overpriced warranty that they make commission on & if your read other post you will see that you will forfeit many hrs of your precious life dealing with their excuses of why you cant cancel it even though they advertise it as "easy cancellation" 3) take your time ,make sure the price is what you agreed to as extra cost are slipped in . Base price on contract maybe totally different that what was advertised and what you agreed to. Could save you an entire car payment or more! 4) if you can , get your own financing . We got ours through chase and just brought in a authorization code . It was lower, and they will push their financing & tell you its easier to use theirs. Not true. When I insisted that I wanted to use my preapproved, their computers magically accepted my 1.99%. The increase that they offered us was an entire car payment which they determined wasnt a big deal because "spread out it would be $5 a month" 6. I would not recommend Jaye . He will tell you he has been in the biz for 30 yrs & he still hasnt figured out how to listen to customers as he will cut you off when he cant meet a concern, will promise "20 mins we will take care of you and get you out of here" but really two hours before you get into financing. after showing him discrepancy in advertise price & contract he had us sign responded with "I dont know anything about that" and walked away with no intentions of correcting the matter before we had to meet with financing. 7. The manager at the counter (obese Caucasian male) terribly rude. After we drove two hours to get our financing corrected (trip #2) and was promised we would be seen right way if we would make the drive he said it would take at least 20 mins and unwelcomely dismissed us from his counter with "I would prefer you leave and come back another time" This manager is professional at deflecting responsibility. He will redirect concerns with unrelated statements "looks like you got a good deal on a vehicle" and would not address the issue of the Discrepancy in price , long wait (on a saturday with 1 finance manager), and warranty not easily canceled as promised. He wAs dismissive and didnt have the capability of accepting responsibility for his team. His response to the incorrect cost of the car was "we have no control of car fax advertised price " when another dealer ,Dave Tinsdial , confirm the day before it was their dealership who posted the price. 8. Do not expect this dealership to be out for mutual interest . They are all about themselves . Again , if you have to use this place, contact : Dave tisdial !!!! With all the people we dealt with he may be the only one who knows how to say "sorry" and consider win - win possibilities. He was the only responsible staff that would acknowledge the discrepancy of advertise price and show some sort of empathy to the inconvenience and inappropriate expectations by the dealership. I wouldnt know how he is as a salesman and his integrity but so far he would be the only one there I would consider making an agreement with if you absolutely have to do business with them.

A

A Private User

I bought my Jeep Wrangler a little over a year ago. Didnt have great credit and the sales team did their work. Gave me an offer I couldnt refuse. I was elated at the purchase of my first vehicle even though they made a pretty penny off me. Oh well, the price I have to pay to get my credit worthiness up. My big complaint on this dealership is their service department. They used to be very friendly and courteous. Only issue I had was that the Jeeps idle was rough. I was told that this was typical of a Jeep and to give it some break in time. I still had warranty so I didnt worry about it even though I made sure to mention it every time I took it in for service. Then they apparently downsized and I was given new service rep. This is where things took turn for the worse. My last visit I had scheduled regular maintenance and to get tow hitch put on. When I dropped it off my service rep. asked if I had a tow hitch or were they suppose to supply it. This was the same guy I spoke to when setting up appointment. Needless to say big red flag went up. I told him that they were to supply it and his response was, "well, I hope we have one in stock." I asked him how long it would be and he said no more than two hours. Four hours later I recieved a call that maintenance was done but that they didnt have hitch and that I would have to wait till tomorrow. I told them that I need to work and that I would just pick up the Jeep. I get there and the receptionist doesnt have paperwork for Jeep. I was told that I would have to wait nearly an hour for service rep. to return from lunch. Hmm. okay, what else can I do. Finally he returns and paperwork is given to receptionist. I had forgotten my coupon in the Jeep and was charged full price. Okay, this is my fault, however, as a loyal customer it would of been courteous to allow me to get coupon. I pay. I am given the keys. I go out and walk around whole lot looking for my Jeep. Not there. I go back in and ask where my Jeep is. I give them the keys and twenty minutes later they pull the damn thing out of the garage. Wow. Before I leave I check to see if they had actually changed the oil. Fortunately for them they had. Now I am a general manager of a company myself and deal with customer complaints often. When that happens I do everything I can, within reason, to satisfy that customer. Even if it is simply an apology. So I decide to write a letter to the GM of the dealership to relate my experience. This is what really disappoints me about this place - not so much as a letter saying, "were sorry for your experience, please let us try again." Its as if he figures there are enough suckers that live in Seattle that he doesnt need repeat business.