Marin Honda

Reviews 4

GR

Greg M

Today was the second time that I took our odyssey to Marin Honda for service and got a new second ding on the front of the bumper. The first time the drivers door was damaged by possibly being slammed into the lift. That issue was taken care of. This time the service advisor Viktor said that the ding was already there when I dropped off the van when in fact it wasnt. This is so frustrating that your mechanics are so irresponsible and not being careful not to damage the cars. Wonder if its just my luck with Marin Honda, or there are others. You lost my business for sure! I will never take the van to your service department. Besides the ding damage, the service advisor did not take my conserns seriously and most of the issues I listed were not taken care of. I received a call from Marin Honda to meet with Brook, the general manager on 8/4/16 and resolve the issue regarding the damage done to the front bumper during the service on 7/28/16. We have scheduled to meet at 12:30PM. I got to Marin Honda at 12:30PM and one of the sales men went to Brook’s office to let him know that I am here waiting for him. After 15min the same sales man came by and acted like he did not see Brook and that he will page him. At 1:00PM I stepped outside and decided to call the main number and ask for Brook. The receptionist transfer me to Brooks extension and guess what, he answered. He asked if I was late and that he was waiting for me at 12:30PM. He had also asked if I already left. I said no, I am still at the dealership. He responded that he is coming out to meet me. When we met, I showed him the van with the damage done to the front bumper. The bumper has a dent impression, scratch and ripped plastic protector I had in place. Brook gave me a look like I am crazy coming back regarding this and that this is something that was noted by the service department during the drop off, when in fact this damage was not present during the drop off on 7/28/16. Brook then offered me a bottle of touchup paint and saying that he will not refinish the bumper. I reconfirmed that if he is asking me to apply the touchup to the ripped plastic protector over the dent? He just looked and did not reply. At that point I told him that this is total waste of time. I left the dealership. Brook called back in 15min suggesting coming back the next day so his guys can apply the touch up. I asked how you can apply the touchup on a dented, scratched bumper with ripped plastic protector? He replied with that’s all I can do. Well, if your techs are able to damage the vehicles during service, you should be able to fix the damage as it supposed to be fixed. Typical sales wolfs. The only time they will be nice and helpful is when you are overpaying while buying a vehicle from them. This is the worst experience I ever had with a dealership. I own a Lexus and previously owned BMWs. Service at both is much more superior to Honda. I guess you get what you pay for. I will service the van only in a local shop from now on. It will be cheaper and without damage done during the service.

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Irika Robertson

Car buying experence was great, especially Mike Atkinson, he understood I was a woman on the run and made everything very fast and easy for me. Thank you for that Mike!! The problem didnt occur until I had a problem with the car less than a week of my purchase. I purchased the Honda Crosstour on 05/26/2017, first thing I noticed was the car was filthy in the inside!! Outside looked wonderful. Yes, carpets were cleaned but the previous owner had a major spill and you can sure tell, I think I killed about 20 ants coming out of the emergency brake area within the first 2 days.. finally I sprayed Raid and let it sit over night. But all the other sticky stuff in rails of seats, sides of seats, middle compenants, inside of all compartments should of been caught!! Now for the problem that brought me to write this review which I never do. So starting from the moment I purchased car Ive heard a Metallic sound when I drive up hills , maybe something to do with tail pipes. I finally called the service department on 06/02/2017 to see what type of new car warranty they had , he had asked me did I purchase one , I told him yes but thats besides the point, I just purchased car and shouldnt have to use the $3000.00 extnded warranty I JUST PURCHASED! He told me i cold bring it in.. or take it to nearest Honda dealer. That didnt sit well wit me I called back next day , pretty much got same answer, I told him I wanted to speak to a Manager, he forwarded me to I believe the name was Justin Shielling ? Anyhow I left a long message with my conern and asked what I should do.. no response yet and it is 06/10/2017. I get speedy responses prior to car purchase, but not after... hmmmm. I dont want months to go past and they put the problem on me... and it may not event be a huge propblem!!

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Brian Kilpatrick

Today I experienced something to restore some of my (damaged) faith in human-kind: My family bought a low-mileage certified Honda Insight from Marin five months ago. Marin received us late that day with tired children in tow, and stayed nearly two hours past regular closing time to complete our sale. The sales and financial people were sweet, courteous, and uncomplainingly worked overtime with us. In those five months since, we put just over four-thousand miles on the car. Last Sunday, I noticed that the front tires had prematurely and unevenly worn- to the point that they were nearly bald. Knowing this could be because of alignment or suspension, I called Marin. They asked me to bring it in the next day. Here is where I fully expected to encounter baulking of some kind, and that I would have to argue the point of any misalignment as being responsible for the tire wear; in my head circulated tedious scenarios of letter-writing and explanation that I would have to undergo for some satisfaction, as the auto dealers I had encountered in the past fell under worse stereotypes of the profession. Arriving at 9:30AM and explaining that I had to be back in the East Bay area to pick up my children from school, they prioritized my car. Still uneasy, I settled in the lounge with a free cappuccino and my book, thinking I would be there until the estimated 1:PM completion. At 11:AM I was called to take my car. Theyd found and repaired the alignment issue and installed new tires at no charge to me. No argument, no hassle, pleasant, civilized, responsible, prompt- my God, what a relief! Im so pleased- our experiences with Marin Honda have been some of the best weve had with any kind of business, ever. Thanks, guys!

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iPawn Pdx

I am out of state buyer from Portland, Oregon who purchased a 2015 Lexus RC350. I first contacted Mike Atkinson of internet sales back on June 28th. Buying process was smooth at first, I placed a $1000 deposit with my credit card to secure the sale. Car was as described and delivered to me on July 12th. Communication and everything was great until it came to getting the title. I sent Marin Honda a cashiers check for $41,500 over 30 days ago and still have yet to receive my title and 2nd key fob as of July 29th. Kept getting excuse after excuse after excuse. First, they were missing 1 document that needed to be signed. Then another document that needed to be signed... then another document. This happened 3 times. Mike kept saying that they do not do a lot of out-of-state but this is getting old. So many excuses that it made me dizzy. Every time I received a phone call, it was because of another issue or missing document that needed to be signed. Very unprofessional and unorganized. I feel like I was getting the run-around. It should not take 17 days to get the documents together to get me the title that should have been sent as soon as they have my payment. Very frustrated. Spoke to a Manager named Shawn today. He promised to call me back in a few hours, yet, that did not happen. If this is how a customer that paid $42,500 for a car is treated, I could not imagine what would happen to a customer paying less. UPDATE: Title and Key fob has finally arrived. Thanks.

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