Sprint Store
| Category: | Cell Phone Store |
| Address: | 1350 Galaxy Dr NE g, Lacey, WA 98516, USA |
| Phone: | +1 360-970-6462 |
| Site: | storelocator.sprint.com |
| Rating: | 4.3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM |
Location
Photos 1
Reviews 21
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Daniel Garcia
Nothing but lies from these people. I have been a sprint customer for over 10 years, and this store should be shut down. The punk kids that work there are like carnies when it comes to making a sell. They omit hidden costs, lie and deflect. To make it even worse, they would not replace my phone that malfunction after only 9 days. Its a brand new $700 phone. I go in there on day 9 with my problem, they say they dont have the phone but will get one for me. They promise to call me back that night... never happened. I start calling the next day, get the run around from a different clown. I figure out that they are just stalling so I am outside the 14 day window, and have to take my problem to the manufacturer. In spite of me repeated calls and visits to the store (never got the same person twice) I was unsuccessful in getting my brand new phone replaced. They are smug in their answers on the phone as well. Sprint isnt horrible, but DONT go to this store. Terrible customer service, and they are flat out LIARS. Theres really no nice way to say it.
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Austin Gray
I switched from T mobile to sprint and all I have had is problems, first off the hawks Prairie location has horrible customer service and will lie and tell you what ever you want to hear and truly have no idea about the information they tell you and will say anything to get you to leave there store , they are dishonest and have no regard for any ones well being and dont realise there dishonesty hurts familys that budget week to week . I have Submitted a claim to the Attorney-General and have there full support and they are investigating. I would tell anyone interested in this company to stay away, Exspecially the hawks prairie location.
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Lisa Kreutzer
I went into the lacey sprint store off galaxy drive to initally talk about my plan. A representative, Alexandria, had noticed an issue on my account that has never been caught before. After some time of dealing with another store and customer service, I came back to this store for help. I vented to Kelsey my concerns and frustrations, she immediately took my problem and turned it into a solution. She was able to resolve the problem on my account in a matter of minutes, something that had been on my account for a year.
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Brian Zellner
The customer service was great from an employee named Stacey Nunn, he exceeded my expectations when it came to helping me find what I wanted in cases, portable chargers and helping me with my billing. Marcus was also a very great help with everything as well, giving me knowledge on the new phones that will be coming out helping me decide if I wanted to stay with my iPhone or switch to the Galaxy, and helping me figure out when my upgrade is eligible as well. Great environment to be in!
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Maota Greenwood
Miss Taffany, Miss Bethany and Miss Selena were PERFECT and OUTSTANDING helping my son with his iPhone. We are T-Mobile customers and even T-Mobile and Best Buy couldnt help us. Stopped by sprint and these three ladies were very welcoming and helpful. As a T-Mobile customer I would gladly leave and and become a Sprint customer because of their help and support. Thank you ladies!!!
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Nicole Short
My sister in law was having issues with a previous employee that quoted her completely wrong on her bill. So we went in and Stacy Nunn was working and completely saved the day. Stacy handled the situation professionally and made sure his customer left happy.... if youre thinking about signing up with sprint definitely go talk to Stacy hes the best.
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Nicole Hopkins
Eric is so patient and hard working, very frustrated with my husbands phone but Eric is very very helpful and he was the only employee working had 10 customers and kept calm with a smile. Best customer service I have ever seen in a cellphone company. This guy should be running his own store. Thank you Eric for all your help. Give him a raise....
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Anne Fernandez
Everyone was so very helpful, professional and happy!!! Stacey, Marcus and Cynthia helped my whole family get switched from a different carrier and our bill went down and our phones were upgraded!!! Amazing people and I would recommend anyone to come here for their service! Thank you all at the Lacey store! Anne and the girls!
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Henry Washington
This is a great store with great customer service. Kelsie Hildreth helped me and she was extremely polite, informative and had a great sense of humor. When you get good customer service from people who enjoy what they do it shows. She deserves a promotion. I will definitely be back to this store. A++ service!
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PrettyinPink GRIMM
When you walk into the store, the employees treat you like family. They offered us cookies, and water... Lots of patience while you guys are getting your new phone contract (plus a few jokes if youre on hold while they handle business). Ask for Selena or Bethany to ensure you leave with a smile.
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Robert Stief
Absolutely Horrible!!! The sales people instantly know exactly what you want, especially when its not the phone you came in to get, let alone a phone that you actually like. And suprise!!! The phone happens to be the 2nd most expensive phone available. DO NOT SHOP HERE
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Kaylie Biddy
Went there today to upgrade my phone. I had the best experience, Adam helped me out. He is super kind and friendly, I highly suggest going here for all your phone needs! It may take a long time to get your phone upgraded but, Adam makes it a fun time! 5 stars all way!
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Claudia Banua
Adam is an outstanding salesman! We only came in to trade a phone, and he saved us money on our old plan by switching us over to a much better offer at the same time. He is very knowledgeable and the customer service is exemplary. This guy deserves a raise!
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LiLi Backman
I came in for technical support and was helped by Stacey & Cynthia. They have amazing customer service and Stacey went above and beyond what I was needing help with. Definitely recommend this store along with the friendly people!
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Ashley Williard
Bought a BRAND NEW Samsung Phone and within 10 days it crapped out. Now they want me to BUY INSURANCE for the broken phone they sold me before theyll replace it. Ive been with Sprint for 8+ years, this is ridiculous!
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samantha hendershot
Stood in the store for 15minutes and not one employee said a single word to me, i turned and walked out! Overhearing them with other customers the 2 guys working had NOOO clue what they were doing.
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Jason Masters
Thank you for providing excellent customer service. The team itself and specifically Stacey Nunn shown real effort towards his job. Ill be ready to come back for you, and your portable chargers.
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William Coon
Service was great! Stacey Nunn went out of his way to help us out and didnt want us to leave the store until we got what we needed. Cynthia Vermette was just as awesome. Great overall service!
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Jessica Stefonowicz
Super helpful and friendly service! We had fun talking to the Sprint workers while they helped us with our phones and it was a great experience. Definitely coming back when we need anything
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Blue Magnolia
We had one of the best Sprint experience at this store ! Adam was the guy who helped us and he is very nice and professional! Thanks so much again ! Best costumer service!
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Lorie Tuttle
fast, friendly, knowledgeable and very courteous customer service - stacey and cynthia were AMAZING - this is definitely the best sprint store and our new go-to store -