The UPS Store

Category:	Shipping and Mailing Service
Address:	1420 Marvin Rd NE C, Lacey, WA 98516, USA
Phone:	+1 360-459-8833
Site:	theupsstorelocal.com
Rating:	3.8
Working:	8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 9AM–5PM Closed

Location

Photos 11

Reviews 23

Chris Davies

I have used a UPS store to get my mail and packages for about 8 years now. I moved to the Lacey area about three years ago so after running across town every week, I decided it was time to get a new address in the store closest to where I live. I was hesitant as I was so happy with my last UPS Store on the westside but I went ahead and took the plunge and transferred my address to the 1420 Marvin RD address. Ive been here over a year now and I am sure glad I did. I get everything just like before with all the same security. When I hear of people getting packages stolen off their porches I wonder why they dont just have a UPS box. The employees are super and have my name memorized and greet me when I walk in the door. I cant imagine not having my UPS box so I can travel and order things and never have to worry if I will get what Ive ordered. Its very affordable too.

Joshua s

Went in to ship a broken rifle sight back to the manufacturer for a replacement. Upon going in to this store the staff were friendly and quite helpful with the packaging. However when they asked for a description of the contents in the box for shipping I told them a broken rifle optic. They then told me "oh, no we cannot ship that without an FFL, its part of a weapon". First off no, an FFL is not required by federal law unless it is a serialized part of the weapon. I then explained that I not only looked it up on the ups website and it was allowed in the "approved shipping list" but it is allowed by federal law. They still refused and I ended up going to the FedEx center and shipped it with no issues. Again the staff are friendly and great at packaging but they really need to know their own shipment policies.

Compulsive Reviewer

I have contacted this store three times. The first time the store was closed so I left a message asking them to email me a mailbox rental contract so I could set up my mail forwarding since I am moving in two weeks, No response. The second time I waited to call, spoke to a person, (I should have wrote the name down), reiterated my request and the fact that I had left a message. Again, no response. Third time, I called reiterated my request advised them that I really needed to get this done as soon as possible, again no response. I would call and ask to speak to the manager, but with employees like this, I will take my business elsewhere.

Debbie Day

We used this UPS store when we had to hold our US postal mail for more than a month, did that for 2 winters. Now that we sold our house we have been using the PMB at this UPS store for the last year. I love the staff, always friendly, remember your name (thanks Adarsh), and very helpful. I like that I get a email notification for any packages that are received. I use them to forward accumulated mail to us, where ever we happen to be. Would highly recommend using this UPS store.

James Brooks

I come to this UPS Store at least once a day to retrieve mail, get notaries, receive packages and ship packages/mail. The employees are all so welcoming when I come in. I really look forward to checking the mail everyday. Natalia always greets me with an enthusiastic smile and helps me get in and out as quickly as possible. Ive been coming to this UPS Store for almost 6 years now. I dont plan on ever leaving. Thanks to everyone at this store!

Jessica R

Ive been going to this UPS store for 2 years now. I have all my packages sent here for peace of mind instead of to my house. The staff here are amazing! They always take such good care of my packages, even when the address is wrong or missing my box number they always make sure it gets to my box. I cant say enough good things about the service here.

Julie Murphy

Went in on a Friday asked to have a package mailed overnight. I paid $48. Was never told that the area I was sending the package did not have Saturday delivery. Then when I brought this to their attention they say that I should have noticed it on the receipt that it wouldnt be there until Monday. They told me it was my fault.

Rusty Shaklefurd

Were talking about a technology that is so sensitive and advanced that its taken over 50 years to be able to use, were talking about ufo technology scully... Wow are those copiers somethin else. I was approached by a man in Washington D.C. who advised me to stay away from this review.

Trevor H

I have utilized the Marvin Rd UPS store location to receive and send my mail for years. They have always provided fast and friendly service and have gone to great lengths to assist me. I recommend conducting your personnel and professional business from this UPS store location.

Susan Fleer

This place is AMAZING! Especially Natalie. When she sees me walk up to the store, she goes and gets my mail for me! ALWAYS greets me by my first name. VERY friendly , professional and helpful. She is a true asset to the UPS store in Lacey at Hawks Prairie.

Kevin Finnegan

I do business here often and I am very pleased with both the swift, excellent service and the positive, helpful attitude of staff. I find the UPS Store to be very cost effective for shipping and I rarely use any other service. Thanks team for your great work!

Kelli Clemenson

They had me on hold for 20min and never switch over, then i called them back and she said she forgot i was on hold, I am trying to run a business and dont have time for unprofessional none sense.

Lee Folejewski

The staff a this store are all very friendly and helpful. Natalia has been there for some time and she has always been an exceptional employee. It is a real pleasure to see her every day.

Austin Byrnes

Absolutely wonderful service. Staff is always friendly and willing to help. Highly recommend this place if looking to ship an item or setting up a P.O. box.

Brittany Hughes

Absolutely wonderful customers service! Ive been to this location many times and they are always working extremely with a smile. Great job team.

Travis Stoddard

I am in this store nearly everyday and the staff is awesome! Natalia always welcomes me with a big smile and all of them are very helpful!

roshani gurung

Very good customer service. All the staffs were so friendly. They made it so easy for me. Will be back for their services again.

Dugless57

Great job by Sushan packing my art work to be delivered. Friendly and was very careful with my items. Thanks!

Princee Shrestha

Excellent customer service. Highly recommended for packaging, shipping and printing services.

steven butler

Great people, called with shipping questions and they were happy to help me.