Sears Hometown Store

Reviews 10

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Staci Mangan

This store has THE WORST customer service ever. I bought a washer on close out. The washer I really wanted was on display right next to it but was not available for 30 days. The close out was available to be delivered on "Tuesday" Tuesday came & 930 AM came & I called to see what time to be available - I was told I would be called within 45 minutes. 2 hours later 2nd call to ask a time frame. I was told the delivery truck was 11/2 hrs away & out of cell service. Still no time & 1/2 my day waiting. One hour later and no call I called & canceled the washer. Ordered the original washer I wanted from Home Depot, delivery in 7 days, a call the day before with 4 hr time frame for delivery, and no bait & switch to a model available sooner. Take a lesson Sears Home Store in Longview Washington, poor customer service will shut down your store.

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Travis Dornath

Great service. Worked with the owner to get our new kitchen appliances. They were so friendly! We were remodeling our house and hmkept having to push back delivery and they were so understanding about it. Will definitely use them again in the future!!!!!

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Tom Alberts

More helpful here than in a regular Sears store. And they dont push you to join a loyalty card program like they do in the regular stores. Only real downside is that the parking lot is cramped.

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jennifer morris

Friendly helpful staff and owner! They asked questions about what we need to help us find a good match and a fair price.

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Michael Pope

Poor customer service cant handle more than two people in the store

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Andrew Patterson

Love this place! Great quality merchandise. Love my craftsman!

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Emmalee Solomon

Great selection, good prices, friendly staff, and a cute dog.

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Robert Clark

Related a warranty tool with no hassle whatsoever!

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Teresa Mckee

Good experience. Great service.

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Victoria Calvert

Very helpful & wonderful people

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