Sprint Store
| Category: | Cell Phone Store |
| Address: | 31511 Pacific Hwy S, Federal Way, WA 98003, USA |
| Phone: | +1 253-941-1844 |
| Site: | storelocator.sprint.com |
| Rating: | 3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 25
JO
Josh Rima
The customer service representatives were both very knowledgeable! But I generally ask a ton of questions, mostly out of curiosity or wanting to gain the knowledge and understanding of their business. If one did not know, the other had an answer immediately. But he did not answer in a normal fashion, he answered in a way to help train his partner. I was impressed how the two Associates were able to work together and clear a room of customers, all with their own wants, needs, questions, and complaints. I had quite a lot of updating to do to my account. I watched as each customer left satisfied and happy. What I saw was truly unique and I hope Sprint recognizes them sooner than later.
PA
pa gaye
This is by far most horrible customer service I have ever recieved in my life.I was lied to and cheated by a sprint employee by the name of Henry F.I bought a new phone from and he said since I was with sprint for over 12 years he was going to give me gifts for FREE.(I didnt ask for nor did I need these items).He actually went ahead and added the cost of those items to my monthly bill. I have never been lied or deceived like this,especially coming from a big company like sprint.Avoid this place at all cost.If they can rip off a long standing sprint customer like myself,you can imagine what they can do.I will definitely be switching carriers.
N-
N-Side Out
The customer service agents allowed my business number to be ported over to someone else account without my permission. They violated my privacy and contract. Then refused to offer any assistance to resolve the matter. I was billed $834.00 for their mistake. Horrible Location. I have been with Sprint for years. I will NEVER use this location again. Horrible!!!!!!!!!!!!!!!!!!!!!!!!!!
SH
shelby whaley
This dude told me he cant do the return on my phone replacement i had to go to southcenter. I said ok no problem then came back in. I asked him if he could tell me what it cost to buy out the rest of the lease. He told me he cant do that... I thought this was a sprint store yet you cant look at my billing information??? This pissed me off.
LU
LuffyWesley
If you belong to the Sprint carrier, I highly recommend you only come here. This is the companys corporate office so they have higher authorization to fix your problems. The one inside the commons mall is a joke and should be shut down immediately.
ED
edgar cinto
The sales associate was super helpful he wasnt like other phone stores that blame you for everything you come for and have a problem and they dont fix it or they dont even have answers. Henry was really nice and didnt took that much time.
TI
Timmy Cormier
The staff here is amazing, they resolved an issue I had from a defective nexus 6 and had me out the door with a new unit in less than 15 minutes. Very reassuring and you can tell they care about their customers!
RU
rueben turk
Waited for nearly 2 hours. Lacking customer service. Not interested in keeping there customers. My visit to this store made me want to switch to another phone company completely. Was not a good experience.
CA
calvin Lindsey
I was poor management at the South Center BLV. Reference 1 Star Rating for SC BLVD I received very timely service at Sprint in Federal Way provided by Jonathan...Service is what U sell!
RO
Rosy Gutierrez
The sales associate that helped me shot me a look of great another customer. Sprint needs to pay attention to this store and revamp the staff. I felt very unwelcome from the beginning.
KY
Kyle Booke
Shut up your commercials make me want to jam a carrot in my bum hole and your internet is the worst thing imaginable, I prefer Verizon. Just NOT Sprint, theyre HORRIBLLLLLLLLLLE!
JA
jannie sengsavang
Came into get help transferring things from my old phone to my new phone and junior was very helpful in assisting me and getting the job done.
MI
Michael Smith
Store is very under staffed. For a corprate store very bad customer service and very slow. Cant beleive the amount of time to get helped.
MI
michael moore
4 stars because nobody is perfect but this experience was close 4.75 . Jacob was great , overall great experience , I would recommend .
DO
dont look here
Loved the Staff and the Store Manager is a Rockstar! Extremely helpful and knowledgable on all devices and plans. thanks Tim.
A
A Private User
everyone should go to Southcenter - this store is no help if you broke or lost your phone. they just want ur money in sales
A
A Private User
I agree 200% this location is absolutely NO help with broken or lost phones! They do just want your money and sales sales!
VL
Vlad Kov.
Horrible customer service. Went elsewhere to buy a phone. Dont waist your time going there.
DE
Derek McCoy
Typical horrible Sprint Store experience...Customer Service is not their strong point.
DA
Daniel Tanapukdee
Knowledgeable staff with fast and friendly service
FO
Forrest Boyd
Always have to wait a long time
EH
Ehsan Salih
Great guys the skinny guy smart
SI
Sir Nova
This is the best corp store!
SE
Sergio Garcia
Rodrigo is the best
HA
Harry Everett
Great customer service