Sprint Store
| Category: | Cell Phone Store |
| Address: | 19410 WA-410 B, Bonney Lake, WA 98391, USA |
| Phone: | +1 253-447-4114 |
| Site: | storelocator.sprint.com |
| Rating: | 3.9 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM |
Location
Photos 1
Reviews 9
JA
Jason Schreib
Do yourself a favor and order direct if you still want to do business with Sprint! Employees are young and only care about signing you up. I went in to make a switch from Verizon and changed my mind less than 24hrs later. Was told they couldnt shut down the request even though the phones I ordered hadnt shipped out yet? I also coudnt get a refund of the $66 I paid in upfront sales taxes for 1 of the phones until it arrived at the store. I then had to wait for a return kit to arrive at the store and then I had to wait for it to arrive back at the warehouse???? Even once this happened I was told it would take another 3-5 business days to get my refund. Here I am 1 month later still fighting with Sprint to get the $$$ back. Store claims they cant refund the $$ per the phone isnt actual inventory of theirs?? Funny how they can take money on it upfront before it ever ships? I was also told by the rep who signed me up that the account would close and nothing would happen. But what did happen is that about 3 weeks into this process, my current Verizon phone number mysteriously got ported over to Sprint and I no longer had a working cell phone!!! I been back and fourth to the store and made numberous calls to Sprint all to no avail. I"m told that I have an "Open Case" and its being looking into. You get what you pay for people cheaper service isnt always better. Especially if when you call service you get routed to India or Costa Rica. Yes this happened to me as well multiple times!!!
KR
Kristin Smith
What can I say, Brandi went above and beyond helping me with my activation and set up with my new phone and transferring my contacts and pictures to my new phone. She also helped me load the apps that I had lost due to the LG update affecting me as well as lot of people. She didnt have to do as much as she did to assist me, as to some customer srvce agents would have just told me to do it at home. Thanks for all your hard efforts Brandi you have restored my faith with Sprint, they are lucky to have you on their team.
MA
Marina Lelli
They are extremely rude they give you the hardest time with literally everything at the store they dont know how to do anything all they do is tell you to call tech support they straight up lied about the price of insurance and when we went into complain they were rude and said that no one would have told us the cheaper price of insurance theyre obviously uneducated about the technology they sell and have zero customer service skills
BR
Brandi Anderson
Reps are friendly and dont try to just sell everyone on phones/accessories, they really get to know you and will suggest based on your needs without being pushy. Knowledgeable about current offers and plans and answered every question my boyfriend and I had.
EN
Enumclaw Dad
Really honest. Did a great job getting me my last phones, and when i called today to do an upgrade, they told me it would be much cheaper to go do Best Buy instead - wow, talk about being a straight & honest shooter!
PA
patrick Kelley
Brandi really helped me pick out a good phone and all the accessories i needed very professional and helpful.
CA
Caravan Carolyn
Tommy Tu was awesome. He got everything done in a timely matter and made ma a happy camper. Great store.
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A J Mckenna
Tommy Li , amazing customer service. Helped out with all my questions and issues with my account.
CO
country pigeon
Excellent service!