Best Buy

Category:	Electronics Store
Address:	210 Whittakers Trace, Williamsburg, VA 23185, USA
Phone:	+1 757-220-1352
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 63

Reviews 6

Al Johnson

Just like every other Best Buy Ive ever been to, this one seems exclusively focused on delivering the most frustrating, confusing, and anxiety-inducing shopping experience imaginable. There were about three people working the floor when I came in, and all of them were clustered around one employee computer terminal watching a video or something. None of them even acknowledged my presence or that of any of the other customers wandering the computer department. When I did, under threat of complaining to a manager, finally get an employees help with the question I had, he was totally clueless, said he had to look it up and disappeared behind the Geek Squad never to come back out again. I finally ended up pulling out my smartphone and finding the answer myself. Then I had to go find an employee to help me get the computer out of the lockup that I wanted. I finally found a guy hanging out in the washing machine department. But he said he didnt have any keys. After about 8 minutes or so of the washing machine employee pleading on the radio for a keyholder to appear to unlock the computer, the one person in the whole store with keys finally showed up. I was assaulted with an overly-aggressive sales pitch for credit card offers, extended warranties, cable TV plans, and cell phone services (none of which I needed), and then directed to Customer Service to check out, where I had to wait for the woman ahead of me to finish unloading the sum total of all her rage and fury over not being able to return an item onto the sole employee working the desk before I could pay. The reason, I was told, that I had to pay at Customer Service was that this Best Buy no longer employs full-time cashiers, and when I looked over at where the cash registers should have been, I saw that not only had the registers been removed, but the entire area where the checkouts used to be were gone. Terrible, ghetto experience. The only reason I even bought a computer at Best Buy was because I was going out of town the next day. Otherwise, I would have saved myself the hassle, headaches, and a bunch of money and bought it online. F - for this store.

Lee Weber

Bought a washer there about 3 years ago. Bought white glove service. WASTE OF MONEY. Added no value and with any service request they sent incompetent techs to fix. I finally paid out of pocket to have SAMSUNG come address. Last month, I purchased a high end ($$$$) refridgerator. Initial develiery was botched (they forgot the connection for the water line and did not install the fridge as a result), and it took 3 attempts on as amany days to finally get it delivered and installed. During the debacle I called the store multiple times and was placed on excessive hold each time. On one occassion, while I was on hold, I literally left my house, and drove to the sotre (took me 17 mins). I walked into the store and showed the manager my cell phone and how long I had been on hold. The manager looked over at the cusomter service desk where the call had been taken and the workers went immeditely over to pick up the phone and answers with a "how can I help you?" Worst display of pride and professionalism I have ever witnessed at any venue.

Daniel Shaye

The store has all the nice shiny gadgets and tech you might want, but forget customer service! Im being over-generous by giving this location 2 stars. They are REALLY picky about their return policy, and their customer service (???) reps and managers exert (or have) pretty much zero discretion. That part is a corporate problem beyond this location, but the staff was also an issue. There were some good people working there (thus the second star), but the manager I dealt with not only had no authority to help me return $450 of brand new (20-or-so day old) electronics, she clearly didnt care if I was happy or not. She offered store credit, no refund, too bad, so sad. It was like talking to a robot or voicemail on a loop; and her heart sure wasnt on display. This is NOT what "service" looks like. Best Buy should hire true welcomers who want to help, train them appropriately, empower their people. Instead, they have "managers" who can easily be replaced with a sign that says, "Read the policy, end of story."

Ryan Kennedy

The store itself is a standard Best Buy, this review concerns the staff. All are friendly, but a good many of them dont seem to know what theyre doing. I purchased a phone here recently and the whole experience was terrible. The first time I went in, they couldnt the phone I wanted, even though their website and their computers said it was in stock. I returned a few days later and during the activation my plan got screwed up. I had to cancel that whole process and it took about a week for Verizon to repair everything on their end. I finally ordered the phone online and selected store pickup. I called the store and a manager said I did not need to activate the phone in-store, that I could just leave with it since I paid for it online. Turns out that wasnt true and I ended up wasting a trip to try to pick up the phone, since I did not have time at the moment to spend the hour it takes to activate it in-store. In summary, dont rely too hard on the staff, and be careful about buying a phone here.

Hank Lewis

My experience at my local Best Buy store is always pleasant and effortless. Paul B has come across the store at times to help us out and goes above and beyond to ensure that our experience is pleasant, all while . If I were to have the ability to hire him myself I would not hesitate for a second. He is professional, well mannered, and well versed in his craft. I feel that it would highly benefit Best Buy as a whole to allow him to be a leading example of what a store associate should be. I hope that he is well compensated for his effort and sincere attitude that he has shown us time and time again. Yes, at times it is easier to go to Amazon and with a few quick clicks of a mouse have a product in route to our location, but Paul B. has made shopping at Best Buy more personal and definitely more enjoyable and that is why I prefer shopping at my local Best Buy rather than its competitor.

Timisha Livingston

I cant even believe Im doing this...its like moral code for me to give at least a three but when you come here you really have to take care of yourself...I just bought a roku tv and a soundbar open box and when I got home,, it turned into a huge waste of money! No one pointed out the sticker that informs me of missing parts and both of these items are unusable without their remotes! I was using the bus and had to carry both of these items to and from bus stops...heavy work and wasted time. so basically my entire morning was a waste of time. Sigh. Im changing from a one to a two because on the other note, having gone in the first place due to damaging my tv, I was well taken care of.