Category: | Pet Supply Store |
Address: | 22000 Dulles Retail Plaza #110, Sterling, VA 20166, USA |
Phone: | +1 571-434-6562 |
Site: | stores.petco.com |
Rating: | 3.7 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
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Katie Worden
Not pleased when you make an appointment a week in advance and even though it is a holiday, I specifically told the Grooming Department to give her a full body cut, trim her nails, trim her bottom, and her face with a wash and they state they only can do her face, trim her nails, and her bottom. Whats the point of making an appointment a week ahead when I could have had this done by another place (Pet Smart) and waste my time and money on something that now I have to make 2 appointments for? Very unprofessional and will not go back to Pet Co because of how they messed up on their end. The girl tells me because they are overbooked (how is that my problem?), they have other dogs they need to groom (obviously, again, not my problem), and they will have to book at a later time when its not a holiday. It just goes to show that their professionalism is not on their list, customer service is definitely lacking, and I have to make another appointment, go elsewhere when this all could have been done in the same appointment. Definitely pissed off and irritated when you schedule and tell them everything youve asked for and they mess up. Rude people on the phone and very short when you tell them what was to be done and they tell you too bad they cant and wont do it. Wont be shopping here again either and we have 2 dogs and its very close to where we live but will go out of my way to go elsewhere.
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Tabia Megginson
This was the WORST cut my cutey ever had. When I picked her up she kept turning her head. I didnt understand until three days later. I looked under one arm and she was almost bare. The other arm was cut short and uneven. Then her belly was almost bare while her chest was patchy. Her top center hair was so short not even a rubber band or barrett would stay in place while the sides were uneven and long. Her eyes were not cleaned either. Ive taken my pretty litle girl to different Petcos but, this one should be shut down! They butcherd my pet and I can only imagine the amount of fear what was placed in her little heart. I understand why she was shaking so much. Do NOT go there for gromming services. Its the worst in Loudon Cty, Va. They need to be reported to the National Veternarian Society for pet abuse.
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Latonya Smith
Worst experience ever with groomer. She was rude and very inexperienced with grooming dogs with hair. She was asked to trim face and bottom and wash and brush out into Bichon cut which is what he always get every 3 weeks from another Petco location. She skinned him treated him aggressively and said she could not complete the cut because he would not let her. When we picked him up he was poorly unevenly cut and shaking of fear. We went back to the store and asked for the manager. We explained to him what happened and he said that was the first he had heard of it. She walked away while we were explaining our situation to manager and never bothered apologize and displayed one of the worst attitudes I have seen. Dont trust your family member to the hands of a person who clearly hates their job.
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Matt T
Ive had great experiences with the fish I purchased from this store. Some fish can be difficult to keep but I even had Galaxy Rasboras from this Petco store which recently spawned and its been great to raise the fry. Also, the staff really seem to care about all the animals they have in their care. Fernando has helped me the last few times Ive been here and he gives a great customer experience. Kudos to everyone who is involved in running the fish department at this Petco. I get better customer service here than I do at the locally owned stores in Leesburg and Chantilly. I really cant say enough good things about these guys. I highly recommend the Sterling VA Petco for aquarium fish pets.
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Stephen R
Good people willing to help with a positive environment towards animals. I take my Python inside everytime I go. And yesterday Kate I think/hope her name was, was willing to hold her, as in the snake and talk to two younger men about the snake. While I went around and grab some stuff. Of course snakes are a threat to many people, but its great to have a place Im free to take the snake, and kids are amazed to be able to actually touch the scales of a snake. That probably means more to them than plastic toy from a random store. +Great job Petco+
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Gee Gee Annunziata
I had my 2 year old standard poodle groomed in July. I paid and scheduled my next appointment before they brought Ella out to me. She was shaved down to nothing and looked terrible. When we got home I looked at her closely and her stomach was all cut up. she had razor burn marks and cuts. She was bleeding and didnt want to be touched. I would NEVER take my pets to Petco for grooming. This was a terrible experience. Be forewarned.
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Lauren Gristwood
TERRIBLE! Do not use grooming services! I went to get my dog groomed and asked what the absolute most expensive price I would have to pay with extras on the phone expecting to pay more because my dog has a thick coat. I was given a price and once I got there filling the paper work out the price was double what I was told to expect to pay. Horrible customer service and a waste of time.
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Josh Yavelberg
For a chain, the staff there is great. I also just had to part with my pet python and they were happy to take her in and put her up for adoption. They also have grooming services should you need... The selection here is essentially what you would expect from any Petco, but they do their best to make sure you leave happy.
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Stephanie Green
After visiting the store several times to buy miscellaneous supplies for our pets, our family decided to adopt a couple of guinea pigs. Curtis was extremely patient and knowledgeable as he walked me and my four very excited children through the process of setting up the living space and care for our new pets.
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Corrie Miracle
I bring my Bulldog here to get his nails clipped and they do a great job considering how stubborn he is! The price is super reasonable and they always have availability when I walk in. We will continue to come back for his clippings and for toys and treats!
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Melissa Goodnight
I enjoy being here when I need pet food or toys or whatever. The animals here seem happy and healthy. Wasnt happy with their grooming services, but all other needs have always been met with satisfaction.
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Jamie Graupman
Wasnt to happy that I bought a fish tank only to find out it was missing the lid. I called and they had the lid in the back. I can only assume I was sold a fish tank someone else brought back.
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Matthew Williams
Sometimes have to get python food here. They make you sign a silly waiver that says you will do your part to help the python food live a long, healthy life, which, of course we do...
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dominique Taylor
I absolutely love this petco from grooming to assistance with training ... The were friendly , very efficient and valued me as there customer ..