Audiotronics, Tanglewood

Reviews 5

BR

Bryan Soukup

I do not shop at this store and have maybe been inside 2 times in my 6 years living in Roanoke. After being recommended to visit this store from a co worker whose husband works with this stored, I gave them a try. I went in and bought a pair of ear buds on 8/18/2015 which I was told needed to be shipped in from Blacksburg in order to get the color I wanted and was told it would arrive early the next week. I informed them I would be out of town and would need them to hold them until after I returned, which they stated was no problem. I asked the clerk about their return policy and he stated if I was not happy, I could return them within a week after I picked them up. I double checked that the 7 days for the return policy indeed started when I picked up the ear buds and they again assured me that was correct. I picked up my ear buds the next week and tried them out. The volume control did not work with my Galaxy S6, sound quality was not preferred, and they were uncomfortable in the ear and would not stay in no matter which size tips I tried. Unhappy, I tried to return the product 6 days after my pick up date. They told me I could only return them for store credit since it was longer than 7 days since I purchased them. I explained my case about having only received them 6 days prior due to the shipping process and being out of town. The clerk went to ask his manager which was within ear shot and I could hear every word. The clerk failed to mention how I failed to receive them only 6 days ago and told the manager I purchased them 2 weeks ago. He came back over and stated "Since they were bought two weeks ago, theyve been opened and used, we couldnt accept a full return. Also, the box has some obvious damage." I asked him to look up my pick up date and he stated "I remember you picking them up and the computer shows it to be two weeks ago", without ever looking up my receipt order number or phone number. I said, you remember me because you sold them to me, I even remember your name, but I picked them up no more than a week ago... Also, showed him that the box had a perforated punch hole to stab your thumb through to open, and the whole side of the box is perforated to pull off in order to open the package and they simply said sorry, we can offer you more tips though. Since I dont shop at this store, since everything is over priced, I took the tips and left. Now Im stuck with a lousy sounding pair of ear buds, which dont function properly, and dont fit. And $30+ poorer. Wont be back and wont be recommending my friends.

---

TO

Tom Kraemer

There are many reasons this place has been around for 10+ years, all of which will become apparent after stopping in. Audiotronics is a specialty consumer electronics shop which specializes in home theater and car audio equipment. They also sell the full gamut of Apple products and provide both warranty and non-warranty services as an Apple authorized repair and sales outlet. Shopping here is a joy. They employ a "no sales pressure" atmosphere and this makes auditioning potential purchases much more comfortable. As far as product class goes, expect a good mix of entry to mid-level product in the store, leaving heavily on the latter. If youre looking for a $10,000 dollar television set, youre not going to find it here. Service before and after the sale is truly outstanding. The staff are friendly, knowledgeable, and again, wont force product down your throat to earn higher commissions. I recently purchased numerous items from therm, including a Macbook Pro Retina, a pair of Monitor Audio RX1s, and a Teac A-H01 USB DAC. The speakers and DAC were an exchange for two other purchases I didnt exactly care for. They made the switch for me with no questions asked. Another example of the amazing service here came when I walked through their door 15 minutes after closing time to buy my Mac. Without hesitation, the gentleman working made the sale and even indulged my interest in a set of speakers I wanted to audition. Overall, I kept him there an additional 45 minutes with zero complaints out of him. Yes, youre going to spend a little more on the stuff you buy here vs doing it online, but the service you receive before and after the sale should negate the extra money saved. I look forward to doing a lot of business here. Both occasions Ive shopped here have been incredible.

---

DA

David Clapsaddle

Long time customer here. I mean REALLY long time. Why do I keep coming back? Go to one of the "Big Box" retailers for the audio product of your choice. Feel free to look around because chances are you will be looking for a good while before being approached by a sales person. When and IF someone finally saunters over you will more than likely quickly discover that they have little or no knowledge of the product, often having to refer to the box to answer any question you might have. Things are different at Audiotronics. You get a greeting as you walk in, and a staff member will be asking you how they can help quickly. Most of the staff specializes in several genres of audio visual equipment and you will be paired with a staff member who can best answer any question or concern you might have. You will walk out with the knowledge that you now are educated about the product you are interested in, if you make a purchase or not. Most important, the next time you visit, you will be remembered, unlike being viewed as one of the faceless herd. Alan and his staff stand behind every product they sell, and also only stock the products that they believe in. Support is there for you, forever. Prices are as good as or better than the "Big Box" stores, and the extra level of service and support you receive make shopping at Audiotronics a no brainer.

---

RO

Rob Miles

I was a little peeved the first time I had to take my auto back to get the new stereo Id just paid over $1000 to get installed looked at again. The second time, for the same problem (the XM satellite antenna wasnt connected properly to the module) I was starting to get upset. But they got that fixed, and all was well until I found out that the rear speakers werent working. So we went back and they wound up putting in two new rear door speakers at no charge (which is why they get 2 stars instead of just 1). But the fader between the front and rear speakers doesnt work (which is why we thought the rear speakers werent working) and after all that money they say they would have to rewire the rear speakers and that would cost $200. I thought thats what the wiring harness, which I paid extra for, was supposed to take care of! I dont know about everything else they do, but I do know Id never take another vehicle there to have a stereo installed, and I would not recommend anyone else to either.

---

HA

Hannah Marie

Extremely upset with their service! I brought my Macbook Pro in to be looked at. They told me they would need a $90 deposit since it was not covered under warranty, but that I would get the money back if nothing was fixed. So it ended up being a failed logicboard and they advised me not to fix it because it would cost over $1000 just for parts. So they didnt fix anything and sent me home with my still broken laptop. AND THEN DIDN"T REFUND MY $90. When I called to see why the money hadnt been refunded I was informed it they kept the $90 dollars since the technician had run a diagnostic and it was the cost of his time. They refused to refund any of my money. So essentially I paid them $90 to tell me my laptop was broken and couldnt be repaired. I was extremely upset especially because they completely mislead me in the beginning about my "deposit" which was really the fee for diagnosis. I will never take a computer there again. Absolutely horrible experience.

---

---