Category: | Cosmetics Store |
Address: | 11800 W Broad St #1416, Richmond, VA 23233, USA |
Phone: | +1 804-360-0060 |
Rating: | 2.5 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
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FLUFFY GAL VAHL
I will never step foot at this Sephora again! Thats how terrible my experience was. The manager and a few associates are so rude. My friends and I, who are grown women and spend plenty money at Sephora, were followed around the whole store to the point where the manager called security and had him follow us as well. She never greeted us, approached us, or asked us if we needed anything either! One of the associates walked up to my friend who was actually waiting on others to purchase their items and said, "Are you waiting on someone?", with a nasty attitude and face! She didnt say hello, ask her if she needed help or was looking for anything. My friends and I returned back to the store and went to the cashier to speak to the manager and ask for the number to the district manager about the poor customer service we received from not only her but from her manager. The manager actually told us that there was NO district manager!!!! Can you believe that? The cashier, who was also the rude associate, covered up her name tag, didnt give me her full name and acted dumb founded when I told her why we didnt care for her choice of words when greeting our friend. She gave me her nickname, Shae, instead of her full real name. One of my friends decided to return her items because she did NOT want this store to have her money and for whatever reason the manager calls security on us again for no reason! The worst part about this situation was as I was explaining to her the terrible service we received, she did not apologize but ARGUED with me and went back and forth and spoke over every word I said. The manager then proceeds to lie to us about how guys were in the store with us and were harassing other associates, thats why they called security. I will be asking for a full investigation and tapes to be watched about this claim she made, because there was maybe 2 guys in the store at the time and they were with their women. Im not sure who trained Christine, the manager, to be so distasteful and trashy to customers, but you can tell by some of the other associates actions and attitudes that she trained them as well. Dont be excepted to be greeted when you first walk in by any associate when you walk in.
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Kala Matthews
Dear Assistant Manager at Sephora in short pump mall, Thanks for being rude to my friends and I as we walked around trying out and BUYING products. Thanks for questioning us every idle moment you had. Thanks for not only following us around but having security watch us as well. Shout out to you for alienating the only black people in the store. It was great how when we came back to return products because we didnt want to support your store, you argued with us then refused to give us the number for your district manager so we could make our complaints. OH and it was great how you tried to sell us a made up story about how the security was called for someone else but the security was called a second time, followed us out and then continued to follow us until we left the mall all together! I pray that God washes you clean of the prejudice yourself and other employees held towards us. And you will be hearing from us VERY SOON. God Bless.
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Carlinn Esquilin
My experience here was absolutely terrible. My friends and I who are all above the age of 20 were followed around the store and were being watched. We were all minding our business, testing makeup and just enjoying Sephora as we do back at home. We tried not to pay it any mind and continued shopping and buying our products. While 3 of us were buying our products, my mother and sister were waiting for us by the door. While standing there they were being asked "are you waiting for somebody" in a very rude tone, instead of being asked "can we help you with anything ?" Ive worked in costumer service for over 4 years and I know that was totally unprofessional. We are all makeup lovers and avid Sephora shoppers. We are not from around the area, its sad that this had to happen while visiting. I know one thing is for sure we will NEVER be coming back to support this Sephora ever again.
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G o r e t o r i u m
I absolutely hate shopping at Sephora because of my experiences at this one in particular. Everytime I shop here Im never greeted, constantly watched with dirty looks, and they never seem interested unless youre about to spend a lot of money. All of my questions are ignored and I feel not valued at all. But on a lighter note I have spoken to maybe two nice ones (wish I could remember their names) but from now on the only way Ill come in there is to buy a beauty blender and products from bumble and bumble only because theyre not sold at Ulta.
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faith Simmons
This store is really close however I would not step in there based on the reviews of how customers are treated and preconceived to have intentions of stealing shame on you. I will drive out of the way before spending there. The product I use most can be ordered on line as well, I generally dont I go to location and enjoy the peasantry of help and assistance where I shop spend money or just look. "Short Pump Mall It is not All That Smish."
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Tulinh le
Will not return to this store. The staff there was extremely rude and would not order item that was not in stock. My niece has a coupon to redeem a free birthday present. Although the coupon states 1 month expiration, the staff told her that the coupon can only be redeemed during the birthday month. It was clear that the staff working in this store has not been trained or suited to work in customer service field.
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Christa Prater
not to be bougie but also to be bougie because if i wanted to be treated like i wasnt about to drop some money i would shop at ulta. every time i go in here i legit feel like im an inconvenience and the attitude completely changes when i show my vib card at checkout which should never ever be the case. this will probably be my last time making the trek out to this sephora.
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Anissa Lovee
My experience was horrible! The employees and managers were rude. Me and my friends were constantly watched and made us feel uncomfortable. They called security on me and my friends because they were assuming we were tryna to steal as we were exploring the store. They didnt even ask if we needed help with anything. I wouldnt recommend shopping at this sephora location.
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Ginaly Vazquez
I would like to say that I wish I was closer to this Sephora store unfortunately I am about 2 1/2 hours away and was in town on a business trip. In particular I would like to thank Melissa for her kindness and helpful service. I was very pleased with my visit, and customer service received by Ms. Melissa your awesome. Many blessing to you Melissa. =)
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Ariel Lankry
Asked the staff for help getting matched for a foundation. I told her the specifications I needed and she gave me attitude and made me feel bad about it. She also matched me with fair light and after I walked out of the store I realized I had light in my bag. Not shopping here again.
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Sam Yoon
The door handle is really loose. It totally ruined my experience. I expected better. I was sadly disappointed at the poor craftsmanship of the door. Hopefully they will address this issue in the near future. Until then I will be taking my business elsewhere. Like bath and bodyworks.