The UPS Store

Category:	Shipping and Mailing Service
Address:	11654 Plaza America Dr, Reston, VA 20190, USA
Phone:	+1 703-437-9300
Site:	theupsstorelocal.com
Rating:	4.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 24

Reviews 18

christopher cook

I had 5 heavy boxes full HUGE proposals in binders to send to one of my clients in Texas, and was struggling with getting FedEx to pick them up at my office. I finally was fed up and decided to take them to the UPS store up the street. I needed a push cart to haul these heavy boxes to my car. I pulled up in front of the UPS Store and started to unload these boxes, and an employee came out quicker than a hiccup to help. After taking one in, I was getting the cart out of my car. "You dont need that he said" as he picked up one box, then asked me to stack another on him. Fair enough ... but he said thank you sir may I have another? (Well, not literally) I plopped the small box on top and he easily took all three inside. BEAST MODE! He then took the last box while I parked and then went inside. I was promptly served and got my packages shipped with no hassle or frustration. I have used this UPS store a few times with excellent service, but this time they went above and beyond.

John Warnock

Giving Nicky some recognition for how she helped me yesterday. I had shipped a package out earlier that morning, and was told to change it from Ground to 2 Day Air. When I went back to the store to do it, she asked if they could find the package on the truck that was about to leave, and they couldnt. Nicky personally found this package, and created a custom solution for another package I was trying to ship. Where some may have said that they cant do this, Nicky was there to solve the problem and create a loyal UPS customer. We will absolutely use UPS over FedEX after this experience. We also had a billing issue she was able to resolve to keep the package delivery on-track. I hope there is something special that can be done for her and her family for all her excellent customer service that is so hard to come by these days. Not to mention that the store was really busy and there were many customers to help but I did not feel rushed at all through the process.

Liza Rocco

Yesterday I shipped a 1.75lb soft envelope to Colorado. When I was quoted at $20 for UPS, I asked what the rate would be if I were to use USPS, since this store offers both services. The attendant said there would only be a $2 difference because of the location. I went ahead and shipped UPS, but double checked when I got home. If the attendant would have taken the time to check the rates for priority USPS, he could have saved me over $12. Apparently the inconvenience of my query cost me. Cant say I will do business with this store or UPS again, if I can avoid it.

lkislows

I was greeted inside the door when I was dropping a box off to return to Amazon. I was asked if I needed a receipt. I was taken aback and responded No. It is a week later and Amazon hasnt received the return. I knew that was a bad idea. I had a feeling the second I left that the box wouldnt find its way back to Amazon! Beware of this store!

Joelle Pozza-Shreves

Just a note to let the owner and management know you have a fabulous staff. Every time I use this store, they are efficient, professional and courteous. I had an issue that required me to be on the phone with them several times to track a package. Nicki was incredibly professional in her assistance. Great customer service!!!

JangleBox LLC

This store is the simply the best. Everyone is very helpful and attentive; I know that any shipments that arrive for my small business will be cared for professionally. I’ve been using this UPS store for at least 10 years, and I plan to use them as long as I own my business. Customer service is outstanding. A+

crystal barnwell

the staff is both kind compassionate and timely. I deeply appreciate having a resource like this in the middle of moving and being utterly unstable

Jim Girardi

Everyone is always friendly and helpful. Much better than the one at South Lakes Village Center.

Sumer Jabri

Great service. Taped up my Amazon return box and provided me a receipt with a smile.

A Private User

Staff is really courteous! I always rather chose UPS instead of the Postal Office

Mary Ann Davis

They are always helpful, professional, and efficient. Love this store

Xiomara Romero

Buen servicio