The UPS Store

Category:	Shipping and Mailing Service
Address:	2465 J-17 Centreville Rd, Herndon, VA 20171, USA
Phone:	+1 703-793-9504
Site:	theupsstorelocal.com
Rating:	3.6
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 16

Reviews 14

David J

The dirty secret is that these "UPS Store" actually are *not really UPS*?! Theyre just some franchise that licensed the name and marks the prices up much higher than the one you get from the online real-UPS price calculator; in my case it was 38% more. And thats before you get to the additional bogus "shipping options" charge (ten more bucks) that you see on the receipt. (After this place nicked me I asked the next one I used what is the "shipping options" charge for, since I boxed the package completely myself. The clerk couldnt say and the manager just said, "Ill give you a discount."...) Want to find the real UPS? Google "UPS Customer Center" and go to one of those where you only pay the charge you can figure out ahead of time online, not some bogus scam markup.

Vinay K

If you want to get ripped off, this is the place to be at. The one assisting us Hanyang Xu (goes by name Phil at store I guess) did not even had a welcoming tone in the first place. They charged 20 bucks for a notary which is just 5 bucks because it has to be verified online. He did not want to verify that online on my smartphone and insisted it has to be desktop else he would get jailed for it. There is not even a thank you mentioned at end of business. Do a favor yourself and get treated well at other place for that kind of money.

Pradnya Sawant

Unhelpful staff. Dont care attitude. I had an issue with a scheduled pick up so went to this store and tried to tell them about how they have failed to show up, the guy behind the counter(was playing with a stress ball) just carelessly said that they are not "The UPS". Better go to some other postal service than to deal with their careless attitude.

Owen Paun

Amazingly helpful staff! Moving cross-country and needed to ship a ton of clothes. We just brought the clothes in to the store in suitcases and bags - Dexter and Cody did all the rest. They packed them into the most cost-effective set of boxes for us, and we were out in a jiffy. If you have any shipping needs, come here!

Lal Chetna

Excellent service. I have had a mailbox there for over 7 years. Dexter is the BEST. I dont know of he is a manager but he should be. The center is always clean, rarely has a line, and all the folks working there are friendly. The only difficulty I have ever had is with parking.

A Private User

Very professional and helpful staff! FedEx Kinkos cant compete with the level of service and personalized options. I use both the mailbox and shipping services, they have provided 3 years of great service, good job Herndon UPS Store!

37125 Pinehurst Court

I received very courteous and helpful service here several times now. I appreciate the patience with sorting through all the documents I needed printed off and notarized! This is why I will keep coming back to your location!

A Private User

Extremely helpful staff. Very pleasant and always willing to help. Conduct business very professionally. They took their time to help with which services should be used that are more cost effective!! Keep up the good work!!!

Joe Webb

Needed a last minute print job and Phil was able to deliver exactly what I needed.

Yizhao Lang

Shipped there a couple of times. Very patient staff, everyone of them.

Yazan Jarrar

They are so quick, helpful ... Just amazing

Sitaram Lingam

Worst customer service ever by the people

ilanchezhian Murugan

Friendly folks & good customer service

yunhee ko

Patient and helpful staff !