Jewelry Repair & Design

Category:	Jewelry Repair Service
Address:	6209 Portsmouth Blvd, Portsmouth, VA 23701, USA
Phone:	+1 757-465-6004
Site:	jewelryrepairanddesign.com
Rating:	2.8
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–2PM Closed

Location

Photos 43

Reviews 7

Todd Hansen

Beware! I went to this business this evening to have two watches repaired. I was having 2 links removed from the Stuhrling and needed the battery replaced on the Keneith Cole. I handed the watches over and about 30 minutes later received back the Stuhrling in good working order now fitting my wrist. However, the Kenneth Cole had been broken! The back of the watch was gouged, the face had been shifted, the minute hand was bent, and the winder no longer worked. The jeweler kept saying he didnt understand what had happened, but offered to see if he could readjust the faceplate. They opened it back up and were able to return the faceplate back to normal, but now the time could not be set because the winder was no longer associated with the minute/hour hands. Now where this really gets dishonest is the jeweler removed the battery replacement from the bill out of "kindness". But guess what, now i have no record they even worked on it because the receipt makes no mention of the Kenneth Cole battery replacement (I realized this after I left). So all in all, I bring in 2 watches for simple adjustments (band adjustment and battery replacement), and wind up with one of the two, discontinued I might add, broken - and not just not working - broken: minute hand bent and winder no longer associated with minute and hour hands. There was no effort on the part of the jeweler to own up to what had happened - I had to piece together what had happened after the fact - and obviously no attempt to make good on the damage they caused. I will never go back to this store. I am disgusted with them. You have been warned - not only are they unethical, but incompetent.

Tony Carter

Beware I went to this jeweler after purchasing a sterling silver bracelet online which was 9.5in. I needed it resized to 8.5in I expressed this to the jewelers receptionist. The jeweler removed 3 links and had the receptionist fit it to my wrist. Needless to say it was too tight so I had her measure it revealing that it was resized to 8in instead of 8.5in. The jeweler then resized it for a second time which he then gave me the 2 links back and shook my hand. However I noticed the securing ring for the clasp had been cut so I then took it to a kiosk in Chesapeake Square Mall which the lady there did an amazing job and couldnt understand how someone would leave the ring for the clasp open and not soldered it shut. Save yourself a trip and go to Chesapeake Square Mall.

Kim Mick

Always friendly and experienced service! Ive been working with them for over 20 years for jewelry repair and purchases. I wouldnt trust anyone else with repairing jewelry given to me by my Grandmother, Its just irreplaceable. They always get repairs done quickly and usually before they promised.

Vicky Jones

Repaired my dads bracelet that is 35 years old. They put in a new piece of abalone in it and soldered it back together. It looks just as good as it did 35 years ago when my mom gave it to my dad for his birthday.

Anna Kaplan

I have had nothing but problems with my jewelry piece that has been designed about 4 months ago. Keep taking it back, and THEY JUST CANNOT FIX THE PROBLEM! Very disappointing!

Chaz Arban

They were very friendly and helpful and repaired the bezel on my Ruby ring and made it look like new! Very pleased I highly recommend Jewelry Repair and Design:)

Felecia Howell

I had a mothers ring made here. It is so beautiful and I get compliments on it every time I wear it. Fast turn around time also. The jeweler is amazing!