Maertens Fine Jewelry & Gifts

Reviews 9

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Jordan Miller

DO NOT TRUST. YOU WILL LOSE DIAMONDS. Dropped off my engagement ring, the ring was not purchased from them but since it was bought out-of-state, we decided to try this local business. Before this visit, they sized this same ring once before, prior to the proposal (and before I knew about the ring!) without complaint. That was the last positive experience. Dropped off the ring this time asking for 3 things to be done: 1. Move/adjust a prong that holds the center diamond 2. Size down by 3/4 size 3. Clean it When I picked it up, my beautiful ring was RUINED. They managed to: 1. Make a visible seam where the band was bonded back together 2. Make the band uneven in width AND height (it had a deplorable divit on it) 3. RETURN IT MISSING 2 DIAMONDS from the side I went back and the woman on the floor barely listened to my concerns, stated that the seam was common in gold (and then defined the word "common" as if I didnt understand), and wasnt concerned about the now misshapen band. She then proceeded to mock my ring, insulting its design, quality, and continued to announce that she could promise me "it would lose more stones." She summed up the missing diamonds as an "oversight" and said they could put those diamonds back on their dime, but I would be responsible for paying for fixing the band. When I told her I wanted a refund of the service (...a whole $60, not much for a jewelry business to fret about) her response was "You can pick your ring up on Friday and Ill think about giving you a refund," proceeding to raise her eyebrows as a "take that." I told her I wanted my ring back, and the missing diamonds. I had the lovely view of watching her dig out my diamonds from their dirty cleaner trap. The entire time she was complaining, loudly, about me to some other woman in the back. The other woman then came out, returned my diamonds to me, and gave me a full refund. I encouraged her to let other customers know if a piece of jewelry is too poor quality to work on before messing it up, to which she had no response. The 1 star rating is only because a refund was given for what I paid, yet I still have a ruined, unwearable engagement ring and will now have to pay someone else for the repairs. I will never trust this jeweler with anything, and will obviously never be returning.

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Michael Jansheski

Another one star, cant select no stars. If you have a watch with an actual moving parts take it to a watchmaker. When you get it back from here it might not move anymore, and youll get excuses...a lot of them. It was still tickling when I bought it in with a pendulum that had come off(they had just put it on) I didnt make a fuss about that. "You couldve dropped the watch" "The screw that fell off inside must have done it" "That coil is the brains of the watch" "We could send it out to Seiko for you :-)" "That watch was abused, its your everyday watch, that bezel was all screwed up and everything" And then the best To the others, who acted like she owned the shop.."see, I TOLD you we shouldnt have taken that watch from that guy, he wont ever be happy!" With my watch worse and not working anymore? I guess not.... (I didnt notice the bezel until I left and thought about THAT comment....they handed it back to me and 12/6oclock were off about 15 degrees) Point is, dont hand watch movements to, nor accept them if there are not qualified persons on staff. Seiko Diver Kinetic...extremely robust quartz watch line And they handed it back to me after calling to say it was ready, not tickling anymore, and claimed they didnt"know that ahead of time" NO watch shop that Ive ever had one of my Seiko watches in has ever failed to 1 wind it/charge it 2. Verify its keeping time ahead of making the call They can hammer out a dent in a ring, dont let them touch a fine timepiece that has anything moving, batteries/ maybe.

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Melissa Washabaugh

I have several necklaces from Maertens and recently bought a stackable ring. I get compliments on my jewelry all the time for being so unique! The customer service has always been great and I feel safe knowing they have my jewelry for repairs. My son accidently broke my gold necklace a couple months ago and not only did Maertens fix it, they cleaned my necklace and the broken link is completely undetectable. I highly recommend Maertens if youre looking for a great local jeweler. They have always treated me like family there.

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Ro Gal

Dropped off a ring for them to size up for me. It took about a full week for them to call me when it was finished. When I came in to try it on it still didnt fit, and theyre the ones who did the initial measurement. Another week went by so I called them and they told me it was ready, how would I have known this if I hadnt called them? They did apologize saying their jeweler was on vacation. Overall experience was "OK". With so many stores selling jewelry it is hard to stand out and unfortunately they didnt for me.

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gordon pease

This is a great shop. The owner Heather has her own line of Chesapeake bay themed jewelry. My wife loves the designs and has quite a few pieces.

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teresa schrodel

Great customer service...honest...patient...kind! Very knowledgeable staff...quality merchandise. I only shop at Maertens for my jewelry!

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Rachel Kay

Heather and her staff are great! I have been here a couple times for repairs and purchases and have always been treated right.

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Alan Wahl

I purchased a necklace for my girlfriend, one of their original pieces, and she loved it.

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JA

James

Such a warm and caring staff with a lot of knowledge

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