FedEx Office Print & Ship Center

Reviews 16

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Pat Brunner

Oh how do we long the Excellent customer service that Brandy andClay used to provide. This new people, C.J. and Amber have no clue as of the meaning of it. Rude and unprofessional. This Lorton branch has been our "to go" place for all our professional printing. Not anymore... this little girls need to learn some manners. Talking over the customers and making up charges that NEVER appeared before. This rotating people is not working as Fedex might expect. We had a wonderful group of people, who we wish the best in their promotions and new locations, but Lorton suffered the consequences. Horrible Service.

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Ann Woods

Been working with different FedEx Offices in Northern Virginia for 20-years and the Lorton FedEx team is by far the best I have ever worked with. They are efficient, experienced, and above all polite. They set the standard for professional customer service at all times of the day. I can go to closer FedEx Offices, but never get the same outstanding customer service. I will continue to work with the Lorton FedEx Office and have my print jobs or other related work sent to my Fairfax or Manassas office as they ship to anyplace I need them to.

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Greg Moreno

My daughter forgot her laptop at the house while home for Christmas. I took it to this FedEx store and laid it on the counter. In 5 minutes, the "kid" had it bubble-wrapped, boxed, sealed, and received my payment. For $20 (including all packaging material and insurance) my daughter had her computer in two days. Great experience on my end.

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Paul Halvorson

I went to the FedEx office in Lorton yesterday with a rush order. Kyle D. was working at the front desk and he did an amazing job of helping improve the layout of my image to be printed, printed it out for my review and I was out the door in a few minutes with the printout I needed and a smile on my face. Please thank Kyle D. for me!

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Luke Clayton

Great customer management. I went it with a return Amazon package and there were a few people already waiting in line for printing. The guy noticed all I needed to do was scan the box and go and did just that instead of standing around for the old ladies prints to finish. I like the multitasking. In and out in less that five minutes.

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Nikki Johnson

Super helpful and friendly staff - lead time for printing custom graphics is consistently 24 hours or less - Fed Ex/Kinkos is like having an administrative assistant "on call" - There is very little wait time for mailing packages -Highly recommended.

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Adam Letizio

Showed up at 8am and the store, which is supposed to open at 730am, was dark and quiet. No note or sign posted, other than the normal hours. I left home early to be here before work, so I am very frustrated.

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Caswanna Meade

“Great price and a gigantic assortment of items. However, dont ever come here in the afternoon as the place is a mess. Late in the day everything is chaos, dirty, and disorganized.”

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gaby webster

They are a little hard to reach via the phone for some reason but if you get off your rump and bring your package to them, the process of getting it shipped is made very easy

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Nina Nicol

I had some questions so I called. Nobody answered the phone and there was not answering machine. It just rang and rang. I guess I wont be going there!

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Darling Lievano

The employees here are knowledgeable and helpful. I had a pretty big and complicated print job at like 4am and they were able to accommodate me.

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Jess Tolley

Over night package was not held there nor did they know where is was. Unbilievable when your package is missing!!!!!!!

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Ali Munir

Kyle at this location does excellent customer service every time and gets me in & out fast ...very dedicated.

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Jason Rubin

Extremely friendly and helpful staff. Got me in and out fast.

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M parkle

Staff is always courteous not too long of a wait.

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Dereck Howerton

Great customer service now!

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