Jared The Galleria of Jewelry

Reviews 5

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Rachel Worswick

I went in today for a simple ring size adjustment. My engagement ring needs to be a size smaller. The lady smiled and welcomed me, then she took me off to a crowded corner of the store and then disappeared in the back. She came back, slapped a receipt down on the counter with no pen and then disappeared again. She came back a minute later with the pen, slapped it down on the counter and then held her hand out and asked for my ring. Promptly disappearing yet again. The whole time she barely spoke, smiled or made eye contact. And when she did speak she mumbled and I had to ask her to repeat herself. Eventually she told me it would be $39 to have my ring sized. She also asked if I wanted to have it appraised. I said no, thank you. Ive already had it appraised. She finally made eye contact with me and asked how much. I told her and she actually looked down her nose at me as though I was lying or really had no idea how much my ring was worth. Again, she walked away from me without saying anything and went to a manager and showed her the ring and told her my appraisal price. She looked up and gave me a once over, then said Im sorry we cant insure it for that amount without the appraisal certificate. Im really surprised that a fine jewelry store such as yours has such a low insurance amount available. Im also shocked at the stereotyping, blatant rudeness displayed by your employees at all levels and general lack of expertise displayed in fine jewelry (and salesmanship). Im giving you two stars instead of one, because Im awarding you the benefit of doubt. Perhaps not ALL of your employees lack refinement and it was simply the two I had short interactions with today. I was going to bring my ring back tomorrow along with the appraisal document, until I read the other reviews here. And instead I was compelled to write a review. I dont recommend this store at all.

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Anthony Laganga

I bought an engagement ring from the Jared in Fredericksburg. We went in and got sized, the next day I purchased the ring and picked it up a few days later. No problems yet. Fast forward a few months. I propose, the ring is WAY too small. We take it in that night to be resized and find out the ring was about 3 sizes too small. The woman we spoke with said theyd be able to fix it that night and we could pick up early morning. I get a phone call mid morning the next day saying they havent started yet and it would be done by noon. Show up at noon and they say they need another 20 mins. Fast forward again another month. We are looking at mens wedding bands, and were provided completely inaccurate information regarding a specific type of ring (we did our research and asked multiple other jewelers) We also scheduled an appraisal, and were set up for 10:30AM. We show up a few minutes early, around 10:45 the appraiser comes up to us (we understand being slightly backed up). She advises she has another person before us that needed 4 items appraised and she asked if we could leave our ring for her to get done when she could. It wasnt her fault, but the staff, who as she said "overbooked her, by way too much". We scheduled our day and work schedules around being able to get this done, and were yet again inconvenienced. One or 2 frustrations are ok, but every time we come to this store, there is something wrong. Weve visited their sister store in the mall and have had multiple experiences way better than at Jared.

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tanya githens

Went in tonight to purchase a Family ring. I told the young sales clerk I was replacing my Mothers ring that lost the stone that was 24 yrs. old. She asked me twice if i had the ring with me and I said no because I wanted to create a new Family ring and the original ring was over 24 years old I did not want to replace the stone into that ring. We went into a cubical to "create" my "one of a kind" ring, its the same the website customers shop on at home???? She asked me what I wanted--I didnt realize I should have recorded what I wanted: Plain band--I do not wish to have my children and grandchildrens names engraved, we were having 7 stones I dont care for the open heart design I like clean lines with the stones either round or square My husband left the cubical after she asked me if I liked the the open heart design for the 3rd time An hour or so later we had the ring designed, the warranty included and I realized I did not have my credit card. Our sales agent went to get the manager who never introduced himself, came in and with a demeanor more like the manager of Dennys then a fine jewelry store. At this point, my mind was blown--they could not save the information in the system. How can any type of business that ask YOU to spend tens of thousands of dollars for the merchandise they display and sell not be able to save a sale request until the next day. AND she had to ask for paper to write the information down. Needless to say my husband and I got up from our chairs and fled the premises.

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Rita Bryant

HORRIBLE, HORRIBLE - I purchased a mounting about a year ago and it was great. My husband upgraded the mounting for a new mounting and my two caret diamond fell our of the mounting three months later. Ive been arguing, emailing, going back and forth explaining I didnt want this mounting. I paid $498 for a platinum mounting for the original I traded and I paid an additional $498 for a platinum head for the upgrade my diamond fell out within three months. Its taken since January to get this settled. The did refund for the new mounting and gave back a ring like my that had a gold mounting already in the ring. I took it to my personal jeweler in Vienna and he said there is no reason this diamond should have fallen out - they said it had a tiny chip - wish it does now - he said the chip had nothing to do with it. The wouldnt refund my last $498.00 for the last platinum head, but that head was for a square stone mine is princess cut. I will now have to pay for the additional mounting that was suppose to be in the ring. When I picked up my diamond and mounting I was taken in to a room and felt like I was being interrograted about my ring. The inventory clerk wouldnt make eye contact - kept looking at ceiling. Very rude. So now theres nothing theyll do about my mounting - buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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A Private User

When I first arrived there sales associates seemed knowledgeable and easy to work with. It was all good until I made the purchase. I bought my fiance an engagement ring. I received a call on the day that it was supposed to be ready to come get it. I showed up only for them to tell me it wasnt ready. ??? Ok I am a patient person so they gave me a new date in a few days. It wasnt ready then and then they asked for another week. I was going on vacation so I told them that I would pick it up on return giving them even more time then what they asked for. When I showed up to pick it up, you would not believe it, but it was still not ready to go.. really? So I lost my patience with them and after a couple of days, I finally had the ring. We discussed payments and so when I recieved my first bill it ended up being 45$ more than what was discussed. I talked to a manager and he told me there is nothing he can do that the sales women was incorrect on the payment and I could bring the rings back when I could afford it. Well it was not a matter of affording it, at this point it was the principle. Stay away from Jareds. There are plenty of other jewelry stores out there that I would think would offer better service. They are not worth the head ache. Oh and go figure that everyone else that has given a rating rated them a one star

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