BJ’s Wholesale Club

Reviews 32

SH

Shailesh Khandelwal

Had a horrible experience when went to collect refund for Wellsley Farm Organic Mixed Vegetables and Organic Peas recall initiated by them. The Customer Service asked for the receipt. I informed them that I had discarded it & wondered aloud who keeps grocery receipts after 3 weeks. I was informed by the clerk that she personally never throws away any receipt for years. Thanks for teaching your customer about receipts! The recall notice says that if receipt is not available, they will look it up & issue a refund. To look up they have a printout running into several pages with names of customers in random order. I flipped through the sheets & located my name but it showed only one item instead of the two recalled items purchased . I was refused refund for one item. I asked for the Store Manager, Rhonda. She was busy but as a favor appeared after 5 minutes and the attitude that was shown left me shocked. I informed her that I had got the 2 bags of produce in the car but had not carried them in since the recall instructions specifically say that the packages are not to be returned to the store. Understandably so, its a matter of a listeria bacterium recall. I told her that I could get the bags for her to see. I was surprised at her reaction; she asked me to get the bags in! Rhondas attitude was one of utter disdain and very condescending. Was hurt to see her behavior, insinuating that I was trying to cheat BJs out of $10!! Instead of looking up their database, the burden of proving that I indeed had purchased the recalled item was put on me. By the time I came back with the produce she was on her way back to her office, since I sure was such a waste of time for her. I called out to her & was informed that the clerk had been informed to give me my refund! Thank you for giving me my big bucks back. Perhaps the staff at this location needs corporate training to be reminded that we customers are the reason for their presence at the store.

---

AL

Allen Yang

Propane refills here are a good value. Great hours of operation. MasterCard, Amex, Discover accepted as well as Visa. Some warehouse sized items are intended for families instead of for Paul Bunyan. Store branded credit card has an easy to understand reward system and the reward is available whenever the threshold is met. No need to wait a year. 4 stars given as there is room for improvement, for example, a competitor has a much better system on coupon books and redemption.

---

MA

mayur solanki

This location has lots of verities for each item. I am a member of BJs since 2012 and I love it more than Costco or Sams club because they accept manufacturers coupons plus their own coupon book has many more coupons. Also gas is cheap compare to Costco and Sams club and sometimes they offer $0.05 off/gallon if you make purchase in the club.

---

BH

Bhasker Dave

Those who try to compare to Costco are missing the boat, I think. IMO, BJs is going after a different type of customer, one who wants more optionality in a given product class. Their in-house Wellsley and Benson brand is good, especially on foodstuffs. Loses a star for the cumbersome (painful) couponing requirement/experience. .

---

DO

Don Weinberg

This place is very understaffed. Lines to check out often 3+ deep. Not enough checkers. Lines at deli counter are the norm. Unpleasantly crowded at key business times. Once a checker refused to put my purchases in the bag I had brought as she rang each item up because she "wasnt allowed to"! Had to call the manager.

---

SW

Swanie Vo

Store is not safe. People steal my coupon book when I talked to the sale associate. Coupon can be used once not like Costco and coupon booklets are not available. The prices are same as Costco and coupon priceless compared with Costco unless we could use manufacturer coupons

---

GO

Gopal Sharma

Usually well stocked and much easier to checkout than Costco. Less crowded. Good gas prices. Its convenient to have Walmart next door, for things that you cant find at bjs. And the best advantage - open till 10 on weekdays and Saturdays. Sundays, it closes at 8.

---

HI

hilary stanhope

A pretty good bjs. Overall the store is clean. At times the produce can look a little old. The stock things the Costco and Sams club dont. Their Berkley Jenkins brand is usually good. This store has gas and if you use a bjs card its cheaper than costco

---

ST

Stephen Gabriel

This is one of the better BJs Ive been to. They have plenty of self checkout kiosks which helps getting out much faster. Good selection of produce and meats. They also have a gas station which can often times be crowded but has the cheapest gas around.

---

CJ

CJ Ward

The store is fine, you can always find a good deal in store. The best part is the gas! Always 10 - 50 cents cheaper than any gas stations in a 10 mile radius. The membership price is more than worth what youll save on gas.

---

CH

Charles Smith

I prefer BJs over Costco any day. The selection may be a little better at Costco, but the quality is just as good. Additionally, BJs is never as crowded as Costco.

---

A

A Private User

A great way to shop n save...we r a family of 3...soon to be 4 and between costco and bjs we save 100s every year on diapers, food, clothes, even gas!

---

AL

Al Betts

Had 70% of the items we came for this evening. Although this is a nicely layout warehouse it did not carry items that other branches carry.

---

TH

Thai Hung Nguyen

Not too crowded, yet have good varieties of products. Their gas prices are as competitive as Costco, and usually the lines are much shorter.

---

JO

Joel Nelson

Prices are good, selection always has something interesting. The meat is priced well and fresh. You know can stock a freezer in no time.

---

DA

Dante Villagomez

Great deals, even better with coupons.. Always clean.. Too bad they have pulled a lot of the gluten free items off the shelves..

---

AS

asim sherzai

Service is horrible 3 to 4 people stand and look as only 1 cashier is struggling to take care of customers bad management

---

FE

Fernando Franck

BJs Wholesales, has very good prices, good organize, clean, and the more importat thing, no lines at registers...

---

JU

Julian Reeves

The store is very well stocked with a variety of water not available at other BJs in the northern VA area.

---

KA

Katie Hosaflook

Such a wonderful place to save and shop!!!! They have a huge selection, great prices, and the best staff!!

---

DA

Daniel Kauffman

We were members here for a year. Instead of renewing our membership we decided to join Costco instead.

---

DA

Dante Villagomez

Clean. Good deals, better with coupons. Friendly staff. Concession stand has good deals on food too...

---

KA

Karan Grewal

Great prices & always have good promos. Such as gas station purchase with in store purchase first.

---

MA

Martin T

Smaller than Costco but no where near as crowded and you can get boxes of food in manageable sizes

---

TE

Terry Wells

Best place to get gas!! Its always the lowest price and not as busy as the Costco gas location!

---

LU

Luis Descaire

Dont bother calling the gasoline station at Bjs Fair Lakes, they never answer the phone.

---

OB

obo bobson

It would be 5 stars but the gas station staff are extremely rude and use foul language

---

TI

Tito Monster

Great procesa más deals

---

BR

Brandon K

Great prices, and sometimes their regular prices are less than others sale prices.

---

SU

Sunny Moore

Always helpful! The deli staff are great and cater to the needy fairfax people.

---

KE

Keith Marshall

I am now a new member the lady at the counter and member services was fantastic

---

SA

Sandy Flores

I love shopping here. Always have what im looking for at low prices!!

---

---