Category: | Electronics Store |
Address: | 1615 Emmet St N, Charlottesville, VA 22901, USA |
Phone: | +1 434-977-1578 |
Site: | stores.bestbuy.com |
Rating: | 3.6 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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Richard Morrison
I have been Best Buy customer for many years (last two smartphones, tablet, desktop PC) but that has come to an end because of their recent conduct. Recently my brother and I went to the store to buy one of the last TouchPads for $99 (they were discontinued), we arrived first on a Saturday morning over 30 minutes prior to the store opening (there was a line of others waiting to buy the same discounted TouchPad stock). After opening we went directly to the Tablet section and were about to purchase one when a manager actually took the stock away and said they were not selling it and were going to return stock to HP. At this point we had come to BestBuy (we normally buy our electronics there) despite the fact that there were plenty of the aforementioned TouchPads at a WalMart 10 minutes away (and they WERE selling them), because we were already first in line at BestBuy we assumed this would guarantee our ability to get one of them there. After a protracted back and forth with store employees a manager came out and quite bluntly said they were not selling them and that his answer wasnt going to change before walking away. The manager wasnt interested in taking our names, or even referring us to customer support and acted quite flippantly about the whole situation. Come to find out later that day BestBuy reversed course and began to sell the tablets. We returned the next morning, again a line had formed. Unlike the previous morning (when no store staff came out to offer guidance) a staffer came out to announce there were just 3 TouchPads in stock. Being 5th inline we were obviously not going to get one (as the 4 in front of us were there for the same thing). Needless to say after calling customer support and speaking to the store manger about the situation I was told they could do and would do nothing about the situation, they advised they had no way to deliver a unit to me, nor would they offer anything of a compensatory nature on other products. I was pretty much told "too bad" and that they didnt care if they lost my business as there was nothing they could (or more accurately would) do. I wont be shopping at this or any other BestBuy ever again, go to HHGregg, WalMart, or any of the numerous online stores for better prices, and more importantly better support.
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A Private User
Every employee of Best Buy should be forced to sit in front of a TV screen and watch the Best Buy ads till they understand the difference between what the potential customer sees in an ad and what that same customer finds in the reality of the store! Did you know that the weekend sales prices are only good till closing time Saturday night? We didnt. Why? because we were told the prices we looked at Saturday afternoon would be good all weekend - this was Labor Day Weekend. When we arrived at the store on Monday morning it was to find that the prices on the 2 computers we planned on buying were no longer on sale. It took my son almost an hour of wrangling and insisting with several layers of sales persons and managers to get them to honor what one of their sales persons had told my son just a day and a half before; namely that the sale prices were good all weekend! THEN to top it off during all this discussion the initial sales person had not checked to see if the laptop was even in stock - which of course Murphys Law being what it is - it was not. So they had to order it and we wont get it till next week 9/12-13!!!!! Yikes! Notice we were purchasing 2 computers for a total of over $450 bucks. Maybe they dont think that is much but they certainly bought themselves three deeply dissatisfied customers who will go out of our way to tell our story.
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A Private User
Once again, I have discovered why I stay away from Best Buy. They are all ready to help you buy something, and spend your money, but once you leave the store, there is NO customer service. I bought 2 refrigerators, and was called the night before with a delivery window of 2 hours. The timeframe came and went, and I had no call or any information about what the delivery estimate would be. I had to call the store. The young man who answered the phone in the appliance department decided to try to get information about the delivery without asking my name, so I had to wait for him to figure out that he needed at least a name before he could get information. Then, after telling me they were running late, he strarted making excuses about why they were late...I dont care about any of that. I was called with a time, I had to arrange my work schedule around that time, they blew it, and didnt even bother to call me to tell me what was going on. So, I ended up having to take an extra 2 hours vacation just to wait for the delivery truck. I bet they wont offer to pay me for the vacation hours I had to take. Stay away from Best Buy...go to Circuit City, or Sears, or anywhere other than Best Buy.
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A Private User
I dropped my computer off for repairs since it was under warranty. I heard nothing for weeks. Finally, someone from Geek Squad left a message on my phone that says because I never responded to their estimate (that they never gave me), I owed them $35 for shipping. Also, repairs on my $500 computer would be $270 additional, because they had determined the damage was from dropping it (despite the fact that the damage was to the cheap battery port). I told them that I had never gotten an estimate and wanted repairs but did not want to pay for them to ship it around when they never called me. I was put on hold for ten minutes, then the guy comes back on and says "we can waive the $35 shipping fee, but you have to pay $35 shipping to send it back." Ummm...no thanks Best Buy. Its unfortunate that I gave these people the benefit of the doubt after waiting 15 minutes at the counter ungreeted when I dropped the computer off. Ive now spent a month of law school without my computer. Take it from someone who worked a decade in customer service: This place is a nightmare. Do not come here for anything, ever. The only reason I gave this place one star is that you cant give it zero.
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Steven Griffith
Terrible. I called in trying to determine if they had a replacement charger in store for my Dell laptop. I found the charger on their website, and it said they would have it available in store in a few days, however I wanted to know if they had any currently in stock, since their is a disclaimer on the website saying they cant vouch for store availability. I called in and was told that since they cant see my laptop, they cant tell what kind of charger I would need. They couldnt pull up the charger number I gave them, from their own website. They couldnt find it in their system. I had my laptop sitting in front of me, with the old broken charger and asked what information they needed--laptop model, year, charger model number, power output, etc to determine I they had that charger or a similar one available. She said if "its not the newest laptop" that they have to see it in person. I was then told, by the Best Buy Customer Associate mind you, that if I call Batteries Plus and give them my charger model number that they can ship me a new charger.