Walgreens

Category:	Drug Store
Address:	25421 Eastern Marketplace Plaza, Chantilly, VA 20152, USA
Phone:	+1 703-327-7817
Site:	walgreens.com
Rating:	2.8
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM

Location

Photos 6

Reviews 9

Susan Pratt

Do not order or buy invitations or cards from this location. The service and product you will get are simply horrible. Last night, my family and I ordered 60 invitation cards that were supposed to be printed on card stock. The service we received from Susan, the Walgreens associate that was working is the worst we have ever experienced in the area. She is rude, uncourteous, dismissive and overall should not be working in any form of customer service role. As she printed the invitations, I noticed that she was printing them on glossy photo paper. I immediately told her that they were supposed to be printed on card stock. We had ordered 100 invitations from Walgreens last March for my in-laws 50th wedding celebration so I had experience with purchasing invitations from Walgreens. The invitations that Susan was printing were all wrong. They were on glossy paper and they were rolled up and looked really bad. I told her that they were not being printed accurately. She told me to go home and put them under a heavy object and they would flatten out. She was obviously in a rush because it was 9:30 at night and she didnt want to bother fixing her error as it would get in the way of her leaving at closing. Despite my better judgement, I paid for the invitations, brought them home, put them under a heavy object for over 12 hours, and of course, they are still rolled up. Ive never even seen pictures that are rolled up like this much less invitations. I called to speak with her and tell her that we needed them fixed and printed on card stock. She told me she was going to look up my order, put me on hold, transferred me to another department, they picked up the phone and hung up on me. I then called her back and was able to finally get ahold of her after several minutes of waiting. She told me that she had to now go over and look at my order. When I asked her what she was doing over the past 10 minutes when she said she was looking up my order, she got irate with me and said she had to help 3 other customers. Then she informed me that she was contacting her manager who was offsite to "see if she could fix the invitations" and hung up on me. This is simply really bad customer service overall. These are card invitations not pictures and should be printed on card stock not glossy photo paper. We pushed the single page card button when we began our order. Another night we were in Walgreens looking at the card invitation machine and asked Susan for help, she told us to ask the teenagers we were with because "teenagers know everything now". She didnt want to help then either so were really not surprised about this mess with the printed invitations now. The worst part is her horrible demeanor. When you ask questions, Susan becomes irate and defensive and does not help or provide any means of customer service at all. Her manager needs to speak with her right away so that others do not have to experience this from her. At this point, we need 60 party invitations to mail tomorrow and we do not have them. As stated in the beginning of this review, do not order invitations from this store. There are 2 CVS stores right down the street that provide much better service and products.

Eleanor Crump

I cannot even start to explain the difficultly I am having to fill a prescription (which I have had since a child) at this pharmacy. The Pharmacy manager has not explained why things are difficult and came across extremely prejudice. He is constantly referring to the DEA and questioning me as if I were a criminal for having such a large prescription for my medication. I am so offended, upset, and disgusted by this behavior.

Kwangsoo Ok

Poor poor customer service. I really dont appreciate being rushed to finish my credit card transaction. I was with my three kids and my one of my kids had to go to the bathroom. I told the cashier to just cancel my transaction because my kid had to use the bathroom. She just said hurry and finish. I said you want my kid to pee in her pants? Then she looked at me with disgust. Terrible. Just terrible.

Ptran Tran

Mahdi who was the store manager at the time. He wont let me exchange for the item that I bought in hurry and lost my receipt. I didnt ask for refund. I just want to exchange for the right item. Never come back.

ess kay

Best pharmacy in the South Riding area. The pharmacy technician "Kim" there is fantasic. Super. I will not go anywhere else.

Priyadarshini Mohan

Worst service by the pharmacist "Ted" and store manager "Tracy" is unfit to perform customer service role.

Deborah Combs

Love Walgreens! They always have what I need, Sad they closed the one in Fairfax, VA

Bill Pratt

Friendly staff and no problems so far in all the times Ive been there.

Andrew Eaglen

Poor customer service.