Ulta Beauty

Category:	Hair Salon
Address:	1202 Brickyard Rd, Salt Lake City, UT 84106, USA
Phone:	+1 801-466-9129
Site:	ulta.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 78

Reviews 7

Christina Kazarian

If I could give this location negative stars I would! I shop there very often I have spent thousands of dollars there for many years. And today I went in to purchase cologne as a gift. I wanted to smell a few different ones as I wasnt sure between 2. And I was spraying them on the little paper they have to sample the scents. When I was approached by the staff the first time she asked if I needed any help. I responded no that I was comparing the 2 I was going to buy. She came back not even 3 minutes later and asked me again. I said I was still ok, then 5 other employees approached me as well. Asking if I needed help! I just wanted to compare the 2 scents?! I informed them if I had any questions I would ask. Then I finally made my choice and the first woman took it from my hands and informed me she would be "keeping it up front so that it doesnt beep" I was so caught off guard I didnt even know what to say? Was she accusing me of trying to shoplift??? I was so irritated that I went over to look at the new makeup that I had wanted to try just to try to figure out if she had accused me of trying to steal or not. Then they all surrounded me hovering asking if I needed help. At this point I went up to the front and asked to speak to the manager. She was just as bad as the other workers (which seems strange to have 7 on a Tuesday) and she told me they were just doing their job. No apology nothing! I literally felt like pretty woman when she was in the store on Rodeo Drive and they were mean to her! I would not have purchased the cologne if I did not need it for later tonight. As I was walking out, one of the sales girls followed me to my car! I drove home contemplating if I should return it and purchase it from Sephora but I simply did not have the time to do so. I will not be shopping there again!!! I will take my money elsewhere! Big mistake Ulta, and I will be telling all my friends not to shop there as well. Learn how to treat customers with respect and curtesy.

Rebecca Smith

I went to Ulta Brickyard SLC,UT this past Sunday 3-26-17.i had just had my eyebrows threaded that morning.i was given a picture of the eyebrown color and brand to buy by my girl who threaded.all I needed was to know where to look and how to determine the color since it only comes in numbers 1-5.the girl who was working at the eyebrow station at Ulta was not nice and not helpful.she was busy I know working on a client,but all I needed was this one item and I knew what I needed to buy I had taken a picture of the girls who threaded my brows that morning.this girl who was working in the brow area had short blonde hair,younger.she could have cared less and never once offered to take a second from her client and show me where to look.she actually said,you will have to wait.i walked around the store and had a few things to purchase then couldnt wait longer,it had been already over 20 minutes of waiting.i went to the front of the store,there was only one girl checking out and she wasnt very nice either but more than the brow girl.she called a girl to help me who was very kind and helpful.i have had her help me before,she keeps a wrap on her head and is very kind.i go to brickyard often but dont like the staff who works there because of their attitude.they make you feel like youre going to steal something too.

meredith baker

This store is right down the street from my house so I have tried over and over and over to make it my store for beauty products, but they constantly drop the ball. They are always out of everything. There customer service is basically a bunch of 20 something girls standing around gossiping and whenever you ask for help they seemed so annoyed they have to do any work at all. Even the mangers response to any complaint or request is "Sorry we just dont do that" or " Yeah thats just how it is". Honestly you can find better or comparable prices at Sephora with MUCH better customer service. Or online for some Sephora doesnt carry. They wont order anything out of stock (again they are always out of stock). They have told me FOUR different return policies and they always seem to be wrong. I have had better customer service and experiences at Wal-Mart. Dons waste you time here, you will just end up frustrated and going somewhere else in the end. Cutting up my loyalty card (which they also always forget to tell you if you have any money on). Only good thing I could say is they have a good location.

Złakura Veg

This is the first time Ive been to Ulta and it was horrible. I walk in with a smile on my face greeting the employees and want to look around since Ive never been there and right as I start walking between the aisles an employee started following me. I understand you guys have a lot of theft in makeup stores I worked in retail as well but this is unacceptable. She walked up to me and asked if I need help I asked a few questions about mascaras and thanked her. As I walk away SHE FOLLOWS ME step by step without saying a word, she didnt even try to hide the fact that shes accusing me of shoplifting or she wasnt trying to talk, she seemed so uninterested in me as a customer she was just acting like a detective. I left without seeing 95% of your store because I just couldnt take it. Train your employees to be a little more considerate and discreet.

Rachel Goethe

I went in for a simple hair cut, nothing crazy, just a trim and a clean-up. The girl that cut my hair was unprofessional, and I felt after the haircut that she hadnt even done anything. My bangs were butchered, with a huge piece left un-touched and un-cut. I had asked her to trim my layers that had grown out, and she didnt even touch them. I called the next day to inquire as to a fix or refund and the Salon Manager was nice enough to get me in quickly, but after she was done I was still not happy with my hair. Luckily my hair grows fast. Youre better off going to Landis for the same price, but better hair cuts consistently and better experience.

Katrina Humble

I worked with Angela at ULTA, and loved it. I really enjoy the service at UTLA, and working with Angela was wonderful. She was fun and professional, and I could tell she really enjoys her workplace, which made me happy to be there. I loved my hair and makeup, and my fiance and grandma(both of whom arent huge makeup fans) also both really liked it. She did a great job of making it look natural, but still extremely flattering. Something I especially loved was if I didnt like something about what she was doing, shed spend the time to fix it even though it probably would have looked just as good to do it how she was planning on.

Diana Luna

Staff isnt as informative as other locations. Customer service could use some improvement . Lastly, Benefit Brow Tech, Kate is a nice person but does not perform "Benefit Brow Standards" as other locations. As a benefit brow client for years , I was not satisfied with my shape or service. I kindly ask for her to tweak a few areas and she happily did . However, the expertise level is very low and again I was dissatisfied with the shape but pleased with her kindness. Unfortunately , I will have to find a tech who can truly perform the "benefit brow standard", you wont find it at this location.