SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	6525 E Southern Ave, Mesa, AZ 85206, USA
Phone:	+1 480-832-0400
Rating:	2.8
Working:	9AM–8PM 11AM–8PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 4

Reviews 11

K White

I will shop at Sephora & pick out a couple items to either try new, replace a fav Im running low in my makeup collection, or browse the new inventory that may have came out recently and I missed during my last visit. The layout was left to be desired, with an abundance of foundations, concealers, and face product, with little skin care regimen easy to find. I have not been to this location @ Superstition Springs Mall. The JCPenny seemed very large was my first impression, and I will review in detail that store. Keeping it strictly focused on Sephora, a friend & I wandered the aisles aimlessly waiting for any Sephora employee to at least acknowledge that we were present. From what I could observe, there was only one other woman shopping there with her daughter around the age of 9. I never seen an employee so much as greet the other loner shoppers. I counted 6 Sephora employees that night and besides one girl who was busy cleaning makeup brushes, the other employees walked around sluggishly and I left after about 20 min without the greeting I had been anticipating. I will go to ANY other Sephora location apposed to this perticular store. I reinserted my $100 GC back in my wallet and frustratingly excited the store!

Lucy Hernandez

Okay, so I saw all the bad reviews it got and still decided to go for it. Hey why not we all deserve a second chance! I walked in and there was 2 employees a gentlemen and a lady. I was walking around the store for maybe 5-10 min and had yet to be greeted, even though Im standing right by them. Nice! After about 10 min, the guy comes to greet me. A little to late buddy! O but wait 2 other customers walk in and the lady greeted him right away! What?!!! Was it because Im Hispanic?!!! This is now BS! Not to mention the fact that the place is a COMPLETE DISASTER!!!! Filthy beyond anything!!! Id rather take my time and drive outtttt of my way and go to another Sephora where I can spend my money in a clean environment not to mention be greeted even though Im Hispanic! They should be talked to, seriously!!!! In my eyes and looking at all the reviews some of these employees are making this store loose sales! Just saying!

Sophia Wahlgren

This was my first time ever visiting Sephora. I went in to find some eyeliner and after one of the employees told me they didnt carry my brand I decided to look for something new. After finding a Smashbox liquid liner I went to the counter to pay. The employee was rude and acted annoyed from the start. She asked if I wanted to sign up for the rewards card and I told her no, thank you. She rudely tried persuading me and again I said no, that I dont really shop there. Then she started talking to the other girl that worked there and mockingly said "but youre here! Youre here! Thats the point" and they both started laughing. Then she handed me my bag and said "haha have fun with your eyeliner! Your 25 dollar eyeliner!" It was so rude and condescending. That was first and last time I will ever go to a Sephora.

Liz Hartshorn

I went here a few weeks ago to buy a WHOLE NEW set of makeup and supplies. When I walked in I was NOT greeted by the one male employee. He didnt even look up. He was too busy chit chatting with a woman about personal stuff, loud enough we could hear the conversation. So I knew it was not like he was busy actually serving someone. I continued looking around the store which was absolutely FILTHY. It looked like a child ran through and played with all of the make up. After about 20 min of trying to find what I was looking for with no offer of help, all the makeup was empty and messy. When I realized I was not going to be helped or even looked at once as I wondered the store I just left. What a shame, you missed out on a big commission buddy.

kayla williams

This was my first time going to this location. I stood in the store for 10 minutes while 2 female employees ignored anyone else in the store. They wouldnt make eye contact while they were talking to a customer. Another lady was was waiting at the cash register for at least 5 minutes before having to go track down an employee. I was finally helped by a male manager who Im guessing was coming back from break. He was able to help me and I purchased my products in less than 5 min. Not going to this location again. Might just find my product online somewhere.

beka j

The place is a filthy mess where God forbid would never even want to try the samples for fear of catching something. They are under stocked, The girls working there, one identified herself as Breanna/Brianna?, were extremely rude and self-absorbed and more concerned with chair chatting amongst themselves and their phones than actually providing even the smallest bit of attention to their customers. Save your time and money and dont bother visiting this dump.

Debra Rainwater

I loved my first experience here. Even though it was busy, I was greeted shortly after entering the store. The store is well maintained and clean. Everything looked beautiful. Hannah is the beautiful young lady who helped me. She was super knowledgeable and helpful and I plan on coming back to pick her brain some more. Definitely recommend this location.

Pablo Ledezma

My experience was the best ever! I dont know what people are thinking giving this location a bad review but I went and it was fantastic. Juliet was amazing

Stephanie Sloan

Everyone here is so nice and helpful! I go here and never again to ulta.

nalissa campbell

I love everything about this location the staff r are friendly...

Mars Kapadia

Sucks terrible customer service and price