Walgreens

Category:	Drug Store
Address:	5297 TX-121, The Colony, TX 75056, USA
Phone:	+1 469-384-2220
Site:	walgreens.com
Rating:	2.2
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM

Location

Photos 7

Reviews 11

Cody Payne

Today I went to my local walgreens and I picked up my Rx as I have always used their pharmacy. I have always been loyal to their brand and for these reasons I will never step foot into one of these locations again. When I picked up my Rx this afternoon, not only did it take over an hour and a half to get them filled, but they didnt return my Drivers license. I received a call stating that they accidentally didnt return it through the drive through and said that I could come pick it up and they were open until 9pm. I proceeded to call to make sure they had it available in the pharmacy so I could pick it up in the drive through. I was spoken down to by the Indian pharmacist that was working and he wouldnt even look for it and immediately said that it wasnt there. Ignorantly he began to argue with me so eventually I just hung up the phone. I called back and asked to speak with the manager and the same Indian man refused to let me speak to a manager. I again had to hang up on him to call the other number at the store where I spoke with the manager. I believe he was an assistant manager because he put me on hold and then he said he doesnt have access to open the safe. My question to that would be how would my license getting there if nobody has access to get in it. This is a very poorly run store and I will continually work to make sure that this pharmacist is reprimanded in proper fashion. I work in the medical field and this is absolutely NOT okay to treat people like this and withhold someones property when clearly a pharmacy tech called me confirming they had it and apologized. Also today my 29,000 reward points were not able to be redeemed because the pharmacy didnt know how to redeem them. This place is a nightmare. Buyer beware!!!! I recommend CVS. Thats where Ill now be taking my business unless this pharmacist is fired as he should be for such unprofessional practice in medicine.

Lauren Oxley

No option to give zero or negative stars? Because I would. Over and over again I have given this pharmacy a chance because it is convenient to my house. What is not convenient to me is waiting forever for the incompetent staff to find my prescriptions. I could drive to Dallas and back in the time I waste telling the staff members my name or address or date of birth....over and over and over again. My doctor (and friend) called in a script for me right in front of me one night. The next day, the staff claimed they did not have a Rx for me. Over and over they argued with me. Then, magically, they said they had just received it. They are very difficult to deal with here. The Indian pharmacist actually stepped in one time and was very apologetic and nice and helped to resolve the issue. Aside from this, the rest of the staff have made this place such a miserable experience, I would rather take my prescription to Walmart and deal their riff raff.

ryan douglas

Ive had the same prescription for over a decade and never had an issue filling it. Until I came to this particular Walgreens. All of the pharmacists are rude and dont acknowledge you standing there for 10 mins. Its called customer service!! You acknowledge people even if your busy. This place lacks it in so many ways. I have refills available and I get prompted I have to wait for a pharmacist. The man answered and to no surprise was rude when he answered, and so I was short with him and he said Ill have it tomorrow afternoon. I will pick it up and take my service to a different pharmacy.

safura sarfaraz

Today, 1/2/17. I had the worst manager experience ever on the convenience store. Cashiers were very helpful and cooperatives and called a manager to help with a return/price adjustment. He came pissed off, very rude and very unprofessional. Threw merchandise in rage and responded to questions in a very standoffish way. I have been to this Walgreens few times and had mostly good experience with cashiers. this was the first time a manager was needed and It was the worst experience ever. HE WAS A MANAGER AND BEHAVED NOTHING LIKE IT; THE CASHIERS WERE MORE PROFESSIONAL THAN HIM.

Samantha Robertson

HATE THIS PHARMACY FIRST TIME &LAST TIME....I LIVE IN THE COLONY TOO BUT ID RATHER DRIVE THROUGH FLAMES OF FIRE AND BACK AGAIN THEN BEFORE EVER SETTING ANOTHER FOOT IN THIS WALGREEN AGAIN....THE OLD INDIAN MAN WHO WORKS THE DAY SHIFT IS A UNORGANIZED AND NEEDS TRAINING ON HIS PERSONAL SKILLS ....HE IS LIKE A ROBOT THAT BREAKS DOWN WHEN A CUSTOMER NEEDS SERVICE AND JUST REPEATING THE SAME GLITCH OVER AND OVER. PROBABLY SECRETLY PLANNING TO TAKE OVER THE WORLD BY RUINING ONE PHARMACY AT A TIME

Josh Eymann

The worst pharmacy out there. There could be a line 10 people long and not one pharmacist will help the poor lady trying to help the people at the counter. I had 4 scripts to pick up yesterday and was only given 3 but felt bad to make her go get the 4th but she was swamped with people in line inside and in line outside at the window. Teamwork people...damn. Im transferring all my scripts to CVS. Ive been coming here for years....now Im just fed up.

Freddie Ruffner

Customer service is garbage. Called up there and ask associate to check for an item. I then told her "Your online says you have 6-10 of those items. Ive worked retail before and know sometimes the site is not always accurate. Can you check?" Lady put me on hold and just looked it up on the computer and did not just go look. "Oh we have 5 and hung up". Drove up there since I was coming back from school. Get to the isle and completely empty.

Jacie L

Absolutely Worst Customer service of any Pharmacies!! I have used them for awhile now, thinking everytime surely their customer service will get better, guess what, it hasnt and everytime is worse then before!! When they dont have the medcine in stock, they will not tell you until you get there even though they have my number on file, and then when they do tell you, they wont even call to any other walgreens to see if another store has it..

Janica Germaine

Staff does not know what they are doing... A simple photo pick up that should have taken less than 5 mins took 10+ mins to even figure out... I offered to give them my order number to speed up the process but they didnt want it... They just wanted to take my phone number and even then told me that I wasnt the person whose number it belonged to.... Honestly I almost to just wanted to leave at that point.

Lacey Jones

No lie - the absolute quickest turn-around on prescriptions that I have ever experienced. And thats consistent. I dont know what theyre doing different at this particular Walgreens but they certainly figured out a basic concept that other pharmacies cant seem to grasp - customers just want a quick and simple experience. Period. Well done guys!

Christi Lillie

I wish I could give this pharmacy zero stars. The pharmacist is absolutely horrible and hung up on me when i asked him to verify with my previous Walgreens that a certain prescription had been covered for two years. He called me a liar and hung up. I will NEVER go to this pharmacy again, no matter how convenient it is to my home.