Olmos Park Auto Group

Reviews 5

CH

Chris Federici

I recently purchased a pre-owned vehicle from Olmos Park Auto Group, and overall am very pleased with my buying experience. I had read some reviews about poor service, so was a little hesitant going in, but I was really interested in a specific vehicle they had listed so I gave them a shot. They let me take the vehicle out for a test drive by myself for long as I wanted while they worked on financing. Most places have a rep come with you and take you on a canned route. Letting me take it out for a spin by myself isnt something theyre likely to do if they trying to hide something. The financing process did take a bit longer than I had anticipated, however, so while I was waiting I reached out to USAA and got immediate approval for a loan, so I went back in with that approval and signed the paperwork. I actually was even able to negotiate the price down somewhat from the asking price as well. The evening of the purchase, however, while driving the vehicle check engine light came on. My initial thought was that ownership probably knew of the issue and had intentionally not disclosed this to me at purchase. I had it looked at separately and it turned out the catalytic converter needed to be replaced. I drove back to Olmos Park the following day to discuss the issue with Steve. I fully expected him to basically say "tough luck" since I purchased the vehicle "As Is." I did not tell him that I had the vehicle inspected, and knew what the issue was, just that the check engine light had come on. Steve surprised me by offering me a loaner car while his service department took a look at the vehicle. When I returned the next day, Steve had had his service department diagnose the problem and replace the catalytic converter at no charge. Steve had no obligation to do so, as I had already finalized the purchase, but he did the right thing and resolved the issue willingly. Everyone at Olmos was very friendly and helpful, and Im happy with my purchase.

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A

A Private User

The people here claim they have a "corporate" office telling them what they can and cannot do. They will claim they are selling you a car for less than they paid for it. They are scammers. I found a car I really liked at this business and made an offer. I was told they were not willing to negotiate with the price listed at the business. I pointed out that their website had the car listed for a much lower price and included a warranty. After I took the car to a mechanic and found it needed $400 in repair (as well as several hours of negotiating), they agreed to honor the internet price. Not lower it, just honor it. I really wanted the car, so I signed all the paper work. When I came back the next day with a bank check for the exact amount, they made me wait an hour and then presented me with new paperwork listing the car at a higher price than the paperwork I had signed the day before. They kept going in and out of their office, claiming they were trying to get me a better deal, but corporate was telling them "no," and that I would not be allowed to speak with their alleged corporate office. They claimed that they were offering me the car for less than the paid for it. However, the KBB value for the car was $5700, and they were claiming to have paid over $6K for it. They said "9 times out of 10, people just take that deal," indicating that they attempt this scam frequently. Additionally, I was told that the car had just been given an oil change, but the mileage on the vehicle indicated that over 2,000 miles had been driven since the last oil change. Bottom line: these guys are dirty and will do anything to scam you. Stay away.

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BR

Brad King

Horrible service. I was told on the phone that I had been approved by one their lenders. I went there ready to sign papers and drive home. When I arrived no one was on the sales floor. I sat down at the desk where we had negotiated the day before. The screen on the computer was turned on and it had all my info; price, tax, title, and fees. It even had how much they would make off the deal (about $2300). They finally came out, gave the keys for a test drive while they "hammered out some fees with the lender." I got back from the test drive and they told me, "We just need another 20 minutes to finalize these fees theyre trying to give you." So I went to the HEB across the street to wander around. Came back after about 20 minutes and was told Id still have to wait while they were getting me "the best deal they could." Keep in mind everything was finalized on their system. Finally after 2 hours they come out of the back office telling me theyd need a larger down payment (I was already throwing down $1000 on and $8500 vehicle, they wanted 2000-2500). I said I didnt have the money and they told me to try and get it over the weekend and come back on Monday. Unforgivable.

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SO

Sonja G.

I visited Olmos Park Auto Group after viewing cars on CarGurus, and the Honda I wanted to test drive was rated as a good deal. I met Steve, a very nice and calm gentleman, who let me test drive the car on my own and supplied a free CarFax. I was not pressured in any way, and felt comfortable that this was the car for me. I asked if I could let my mechanic look at the vehicle, and he obliged. After Mr. Yang, who I trust completely, looked at the car, he let me know the car needed two minor maintenance needs. I went back to the dealer and spoke to Steve and Mike. Although the vehicle was sold as is, they said they would have their mechanic look at it. This was late Monday, early Wednesday they called and let me know my car was ready for pick up. When I walked in Steve handed me the key, said no charge and enjoy! Steve, Mike, Ofelia, and the nice gentleman who helped prep my car where all very kind, and I felt went above and beyond! I have already told a few people about this place, and when it’s time for another used vehicle, I will definitely be going back to Olmos Park Auto Group!

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ST

Steve Ramirez

We have been in the business for some 40 years and institute fair business practices with all our customers. All our vehicles are of good quality and sold at market price based on make, model, year and condition. Although we are unfamiliar with this incident, there may be other issues not revealed. If a customer is asked for additional down it is the directive of the finance company. Their job is to assess each applicant appropriately, determining the amount that can be financed and the customers ability to pay while minimizing the risk of default. Furthermore because vehicles are most often the second largest purchase a consumer will make, the process can be lengthy. However, we do have a 95% approval rate from our lenders. So rest assured when financing is required, we make every effort to secure affordable and fair financing, for all our customers. We hope you will take the time to call or visit our store and witness the professionalism and quality inventory on our lot. We look forward to seeing you.

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