Cavender Buick GMC North

Reviews 3

CO

Connor Classen

Service Manager and Technician were both rude to me. Story below for those interested: Back in May of 2014, I brought my Saturn Aura into Cavender Buick GMC to have my upgraded Remote Control Door Lock Receiver programmed with their tech 2 tool. I had purchased the part and installed it completely myself using my service manual. The only part I couldn’t do was the programming with the tech 2 since I can’t afford one (or a clone). I called Cavender ahead of time to make sure that they would be able to perform the programming, I was told yes and to make sure that I brought the code that came with my kit. My kit didn’t have a code so I delayed my appointment and called gmpartsdirect to ask why my kit didn’t include the code needed for the upgrade. After 3 weeks of them emailing gm and me it turns out that the code is no longer needed and that I was misinformed by Cavender. So that’s 3 weeks I drove my car around San Antonio with no rear seat or rear shelf or any kind of trunk lining since my car was waiting for repair. Oh well if that was the only problem I had with this dealership I would have accepted that their technicians aren’t going to be super familiar with my cars available accessory upgrades as it’s a niche market despite the fact that cavender listed it on their site as an upgrade they can perform. That was my first warning to stay away from this Cavender. I should have heeded it because after I finally get my car in for service I get a call from Cavender a few hours later saying that they were unable to perform the upgrade on my car even after hours of trying to diagnose over the phone with GM. They blamed it on my aftermarket stereo. I spoke to the tech over the phone and asked him a couple of questions. One of the questions I asked was did you switch the old remote control door lock receiver with the new one I provided. He said yes and I was at a loss. I picked up my car from the dealer later that evening and went home disappointed that I had spent over a $100 on the part and about 4 hours disassembling my car for nothing. I looked in the trunk and saw that my new RCDLR was still in it’s little plastic bag exactly as I left it and I suspected that they were trying to program my old RCDLR the whole day. I went back as soon as they opened to ask the tech about it. He came out and had looked a bit annoyed and asked if I had replaced the aftermarket stereo if not there was nothing he could do. I asked him to look in the trunk with me so I could show him what I think the problem was. As soon as we popped it he explained to me how he had spent all day the day before working on it and it wouldn’t work. When I asked him if he plugged the new RCDLR in he looked confused and said no and he thought that I had already did it. I told him no and that I communicated exactly that to Curits the CSR who took care of me. He was extremely frustrated and told me that he had better things to be working on than my RCDLR citing two mechanical jobs he had slated for that day and walked away. I asked Curtis if I could speak to the Service Manager (think his name was John or Joe) because I didn’t appreciate being told that I was unimportant. The service manager called me back to his office and when I explained what happened he sided with his technician and told me that the technician was upset because there was a miscommunication between me and him. I did not appreciate that the service manager offered no apology for the technician’s actions and to add insult to injury he blamed the miscommunication on me even though I specifically stated over the phone, in person, and over the phone again that the new RCDLR needs to be swapped in. I did this because I didn’t know what the cars behavior would be if I just unplugged it in regards to antitheft.

DA

David Bullard

Had our truck for one night before we had to bring it back to the dealership because there was a grinding noise coming the rear of the truck. (Used truck 2013) At this time we mentioned to the manager that the truck was never detailed and we noticed the cruise control didnt work either. He promised he would take care of the truck getting cleaned. After two weeks we got the truck back and were told everything in the rear end had to be replaced. Get to the dealership to pick up our truck and the inside was even worse than before. It had greasy fingerprint smudges all over the doors, around the glovebox, and all over the seats. Even the back seats had marks all over them! The truck still had dust on the dash and animal hair on the rear armrest and on the trim.....it had STILL not been detailed. Tried to call the owner to let him know about our experience and our call has not yet been returned. *update* (My call was returned and Mr. Cavender told me he would "talk to the service department".) I dont feel thats enough to make up for my disappointment, but at least he took the time to return my call. Ill shop elsewhere next time. Extremely disappointed at this point and we feel our business is unappreciated. Good luck to those of you who shop here. I hope you have a much better experience. I must add that everyone was very nice at the dealership. *So after all of this, we get a call last week from the revenue office to say that we owed over 75 bucks for late fees before the paperwork could be pushed through to Little Rock....Cavenders sent the paperwork late and I had to spend over an hour on the phone back and forth between Cavenders, the revenue office, tax assessor office, tax collectors office, and our insurance office! Absolutely ridiculous!!! Finally, I had to go to Cavenders and sign some more papers because they had us sign the title in the wrong place, also. I told them I never wanted to come back, ever! Worst experience weve EVER had purchasing a vehicle!!! Bought the truck February 1st and today is March 17th and still no tags and for all we know the paperwork hasnt even made it to Little Rock yet. Also, we just noticed today that a flashlight and some medicine that was in the truck (in the console) is no longer there. We cant say that someone at Cavenders took these items because they sent the truck to a dodge dealership to have the rear end rebuilt, but between those two places someone did. Never wouldve expected that! The truck has been in no one elses possession since the day we got it back, nor has anyone but my wife and I drove it. It sits here with me 95% of the time and is always locked. NEVER will we ever recommend this dealership or use them for anything whatsoever!!!! And pay no mind to the generic response below. They have no intention in making any effort to make this up to us. Besides, how could they??? Again, good luck with your experience.

IV

Ivan Gonzalez

After going on vacation for 2 weeks I came home to a car that was having problems starting. On my way to work a few days later I stopped at a gas station and the car would not turn on altogether. I called a towing company which suggested Cavenders and assured me they were fast and reliable. When I got there they were extremely friendly, I told them what had happened and that I suspected it might be the alternator or starter. They told me id have to wait for a diagnoses until the following morning and offered me a ride home, assuring me that Id get a call the next morning. When I still hadnt heard from them around 3 I decided to call and see what was going on(at no point during any of this were they very timely.) To make a long story short, they told me that it was just a bad battery and that I needed it replaced. When I finally got to go pick it up they drove it up for me and had it running. I climbed in and drove out but then had a feeling I should turn the car off and try to restart it. So I parked in the parking lot and turned it off. Well, my car would not start. So I called the mechanic and had him come out. He checked the car, and proceeded to tell me it was the starter and then manually turned the car on for me under the hood. First of all, why was I given a car that was unable to start by turning the key in the ignition in the first place!??? Anyway, I demanded to speak to the manager. After looking at my car and speaking to his mechanic he offered me a free vehicle to drive while they fixed the car, and so I agreed to pay for a new starter. They were quick to fix it the second time and when I picked it up I was just happy it started. But now its been just a few weeks and my car has been having problems with the starter again. Also, ever since I got it back it seems to be running worse than when I took it in(I had never really had problems with it before the starter, but I could write another long paragraph detailing the negative changes in my car when I got it back. I wont make you read all that though...) Needless to say, Im extremely aggravated with this entire ordeal. I was not going to write a review but I felt it would be unfair to any potential future customers that might get ripped off. I deeply regret that I had it towed here and wish I had read some of the reviews beforehand so I could have avoided all of this. I do not even want to take it back there to get fixed because Im afraid I will only get it back in worse condition. I strongly discourage anyone from using this shop and I hope this review helps.