Apple La Cantera

Category:	Computer Store
Address:	15900 La Cantera Pkwy, San Antonio, TX 78256, USA
Phone:	+1 210-276-2302
Site:	apple.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 89

Reviews 5

Shera Lopez

Ok so my husband and I paid for a replacement phone Friday due to a battery issue, brand new phone, should be good right?? Wrong. Today the microphone went out and after trying to call the store for an appt. and getting hung up on after running a 20 minute diagnostic with them and having to recall and go through it all with another tech on the phone he then proceeded to tell me the Genius Bar was "booked"!! My husband uses his phone to run our small business, our livelihoods depend completely on his ability to answer customer calls!! So the tech says we can go to the store and hope there is an appt canclellation, we get there at 3 and are told theres an appt for 8pm... So we go run some other errands and get a text at 7:30 saying to check in, we show up 10 minutes later and they say our appt is still at 8... We walk around the mall some more and come back to the store 5 mins before our appt. we ask if all is still good and they say "yes we will call you at your turn" so we stand around waiting 30 freaking minutes.. We then go ask and the guy says "oh theres been some kind of mix up, we can see you now" what the heck??? Its been a long day, we lost money from customers and half a days work to come deal with this "brand new phone" . Apple your Genius Bar and lack of prioritizing customers whove just recently purchased products is ridiculous and who the hell didnt have a land line for the actual store so you can call and simply ask if there are any cancellations before driving 30 minutes. Apple we work hard to be able to just barely afford your over priced gadgets but we cant afford them if they end up costing us our livelihood. Think about real people!

Kurt

Took my phone in for a simple battery replacement (under warranty). Everything seemed to be fine until I went back to pick up my phone. I asked for an eta on my repair, but none of the employees were willing to check for me. After being ignored by countless employees, I finally spoke with a manager who completed my transaction. When I got home I realized the screen wasnt quite flush in the top right hand corner. Over the next couple of days a ton of debris had built up underneath the screen. I take a closer look and realize that the screen bezel had been cracked off in that top right hand corner. So I take my phone back to the apple store considering this wasnt an issue before the battery repair they had done. I speak with about 3 employees over the issue. Finally after taking the phone to the technicians in the back, they tell me im going to have to pay $130 for a new screen "because my phone is no longer under warranty." I told him countless times how this was a result of the work they had done, but he kept making excuses as to why they wouldnt fix their mistake. He basically accused me of breaking my bezel and trying to blame it on them; How does one break a bezel without damaging the screen! This was clearly their mistake. I will never be doing any business with this store again. I noticed many other reviews similar to mine shortly after this incident and figured id share my story as well. Mmmm Bugger!

Javier Flores

My laptop was having problems burning disks. After making an appointment with the Genius Bar, I was told that the optical drive needed to be replaced but that the part needed to be ordered. I found this very strange since Apple has the same optical drive for all laptops and this is a common replacement. I chose to wait until the part arrived to turn in my laptop. After 5 days I had not heard from the Apple Store and there was no status on my repair online. When I called, they said that the repair had not been made but that they would try to do it by end of day. The repair manager said they had over 30 units to repair and that the 3-5 day turnaround was only an estimate. That means that in reality the time estimate is indefinite. Wouldnt it be more efficient for them to put you on a waiting list and let you keep your computer until it was scheduled for repair? I thought Apple would have better time management. Once they had over a certain number to repair (10?) shouldnt the Apple Store have set up a waiting list rather than letting the number climb to 30? If I had been informed that the repair would take longer than 5 days, I would have seriously considered doing the repair myself. I believe that if I had not called the repair would not have been made in a weeks time. Does Apple really believe that their customers can be without a computer for over a week?

hassan alshehri

over 5 years of loyalty to Apple products meet with zero satisfied customer service: my Loyalty meets with betrayal in this store I have being buying Apple product since 2010 not only but also in the last years alone I purchased the following 1- Two MacBook, 2- 2 iPad ,1 stolen in Airport 3- iPhones 6; 128 GB my phone iPhone 6 was given to me by friend. All these devices bought in Cash from this store in less than two year. Last week I tried to update iPhone 6 to newest ISO software; however, the iPhone did not recover from update. I went to the store to completing the update It was my first visit for technical support ; The Technician Mr. Jay told me we probably could help by restore the iPhone to factory setting In addition to that I personally have not seen problem with updating and restoring I said OK restore please let me go to my family this late evening on Friday After few minutes, He came with the phone told me he would not be able to fix it gives me working phone since the voucher was not under my name. I went home and I was looking for my old phone to swipe the SIM card. However. the Card was not in the phone ☹ I am sure In this time the technician forgot to put back the SIM card.

Angel Aleman

Horrible customer service. Got a text message to go into the store and let the specialist know we were there and would be helped shortly but ended up waiting an hour and a half after we checked in. When we were finally helped it was 40 minutes until closing so we felt rushed with the service we received even though we arrived 3 hours prior to closing to set up an appointment. When I was helped the associate asked me yes or no questions without bothering to tell me the pros and cons of each choice as if I knew anything about electronics. I ended getting a new phone and the employee told me when I got home I would just need to put in my carrier plan pass code but when I got home the Sim card did not work. Had to make another trip to apple but this time went to North Star and they issued me an apology because they let me know that the specialist at the other store was suppose to transfer my data from my old phone to the new one and set up my phone for me but she didnt bother to do any of that. Will not be returning to the store at la cantera ever again. Go to the location at North Star Mall instead, they are much helpful.