PetSmart

Category:	Pet Supply Store
Address:	5709 Liberty Grove Rd, Rowlett, TX 75089, USA
Phone:	+1 972-412-1624
Site:	petsmart.com
Rating:	4.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 23

Steven Werner

This PetsMart is providing partial services for full price, stealing money from customers... Below is a copy of my unanswered complaint.. $20 PAWdicure Service includes: Nail trim Nail grind Light feet trim & pad shaving Ear cleaning & hair removal Scented cologne spritz Bandana or bow Upgraded Services: $26 PAWdicure PLUS (includes teeth brushing & breath freshener) The above is on the website and posted on location at Store 1826 where I took my pet. I was told by a staff member repeatedly that the PAWdicure is only a choice of two from the list above, and the PAWdicure Plus was a only choice of three from the list.. I referenced the posted list of services multiple times and was told each time that I was wrong, and that the service are actually only a subset of the posted services. I paid for the PAWdicure Plus service ($26), and the only services that were conducted were nail trim, nail grind, and Light feet trim & pad shaving, (my choice of three from the above list that I was told I was only allowed to have). The PetSmart attendant did say she cleaned the ears only because I was obviously concerned about being ripped off and not receiving the services that I was paying for... My pet was released 10 minutes later with unnoticeable ear cleaning no ear hair removal, no scented cologne spritz, no Bandana or bow, no teeth brushing & no breath freshener... I initially wanted the services that I got with teeth brush as well, but instead I had to pay $6 more and no teeth brushing... I believe that this location is providing partial services for full price and is thus stealing money from customers. I know this can not be the PetsMart way, and I certainly can not take my pets nor my money to an establishment that I can not trust. Please address this situation so your employees stop stealing money from customers. UPDATE: I was called by a staff member a few days after submitting a complaint and was told i could come back in and receive a full refund or bring my dog back in to receive the services i paid for but did not receive. I do appreciate the quick response and I assume the problem has been addressed within the grooming staff. but ill probably still be going somewhere else from now on

Esmeralda Martinez-Medina

You can say Im a "regular" at this Petsmart location, I regularly come to buy fish supplies and I am familiar with the staff here. The staff is always on scene if you have any questions and they know a lot about fish care. The staff is pretty helpful but if you come an hour before closing you might not get a lot of help. I havent tried the grooming sevice but it looks pretty hectic when you take a look at the grooming area most of the time. they always have cute cats on display at the adoption center though.

Brooke Morey

I absolutely love this place. I went to about 3 different places for the bath and trim for my new 12 week old puppy and every place turned me away because she hadnt had two sets of shots even though their websites said 16 weeks and older must have vaccinations. Great price for the services here. Very friendly and kind people. This will be where I take my puppy for all grooming needs even if it is 20 minutes away from where I live. Cant wait to see my little Miley when I pick her up.

Perla Salgado

They couldnt accept my dog because when I made an appointment in The first place I was told to bring my dog between 9 to 12 pm and the next day I got a phone call at 9:45 am saying my appointment was at 10 am I stared driving and I got to petsmart at 10:05 well! they rejected my dog saying I was late for the appoiment, so unprofessional service they changed the time 15 minutes prior to the appointment who understandable!

Evelyn Ramirez

Prices arent always cooperating with my budget. However training is really not that expensive. Its $119 . To potty train is $15 . I think its worth it . Grooming is less than $50 depending on your dog. If you have the wellness, like I do. You save a bunch of money on each visit to the vet. I saved $76.. I paid $45.. My dog seems to like it. And thats all I really care about.

Nivaldo Covolan

Some groomer are terrible in this pet center. It seems like they bring all learning people to practice in some body else pet. They were able to screw up more than one time my Maltese and gave as excuse that the dog have some tangles under the front legs. This is the second time that I, unfortunately, had this terrible experience.

Dallas Birdsong

I buy my pet supplies here. I highly recommend there house Dog food (Authority) all three of my Dogs Gooble it up but only till there full. It is cheaper than all the other brands and it is a healthier formula than most more expensive brands. Customer service is always very helpful there.

Justin R

Check your products before buying to see if they are damaged. When you buy dog food make sure the bag is in good condition and if your dog gets sick check the recall list on their website.. stays pretty big

Carol STEPP

My Gretchen has been going thete for a long time. She loves to go as everyone knows her on first name basis. She is almost 13 and has been going there as long as I can remember. They do an awesome job.

Neal Berkowitz

Groomers are incredible even able to handle our difficult dogs. Only complaint is that their fish selection is limited on weekends after the Thursday delivery of fish.

Justin Mata

Love shopping online at PetSmart and then picking it up. Plus you can use promo codes and ebates on your online purchases for things you are already going to buy.

Lance Gandy

Clean, and organized. Could use more staff though. There was only one register open and about 5 people in line waiting to be checked out including myself.

Nikole Brau

I was looking for a female guinea pig for my first one. They were the only store with-in a 20 mile radius that had one. So glad that I got my TigerLily

Jorge Carillo

They had my dog for over 3 hours in the back even though they know he has trouble being in a kennel. He was depressed for the rest of the day.

Cameron Snodgrass

I often purchase pet food and grooming services from this location... its a bit further but the prices are usually better than competition..

Britt Priddy Jr

All staff has general knowledge of all areas of the store. Only wished they carried part for fish tank pumps and water draining parts.

Dwayne C

Everything youd expect and need in a PetSmart. When I lived closer to this location, I visited it frequently and never had any issues.

Tammy Sample

The most selections and great prices! Ive shopped at PetsMart for over 20 years and will continue to go back as long as I own a pet.

Shari Davis

The staff at this location is very friendly and all are very knowledgeable. This is my favorite PetSmart location to visit.