Huffines Chevrolet Lewisville

Reviews 3

MI

Michelle Durham

I am so distraught and upset about the service I have received from your service department, I have been back 3 times for the same problem and this is what I experienced. About a year ago my daughter was having trouble with her shifter so she took it to a shop and they told her it was the shifter cable that was broke so they rigged it with wire and told her to take it to Huffines because there was a recall on it. She took her car and they gave her a loaner car and kept her car for 4 days, when she got it back she just trusted that they fixed it....well here recently I had taken the care in to a shop because the head light was out, the guy said why didnt your daughter take the car to Huffines and have them fix the cable, I said she did, they kept her car for 4 days. He said well its still rigged with the same wire I put on there. I took it to Huffines myself this time and told them what happened, instead of saying Im sorry I dont know how this happened but we will fix it and are sorry for the inconvenience, they said well the recall doesnt call for replacing the shifter cable but we will fix it to be nice...really??? The recall clearly stated to replace the cable if needed (since it was broke I would think they would qualify for needed) the service Manager (I dont remember his name) and Andy Hedgewick both argued with me about it ....my car was supposedly fixed and I left feeling like I did something wrong and they did me a favor. 3 months later I am back at Huffines because the cable broke again and once again I had to deal with this Andy Hedgewick, I left my car at 7am yesterday morning and the shuttle took me to work. It got to be 1pm and I hadnt heard anything so I called and asked Andy the status of my car, he chuckled and said oh your car wont be ready until tomorrow...very upset I ask why my car was the first one there this morning and no one said it would be a problem getting it done today...he said he couldnt not answer my question and did not know why, then he said well we had jobs left from yesterday and I said well if you had told me this morning you werent gonna be able to get to my car this morning I would have brought it back another day... he chuckled and said well do you want us to put it back together so you can come get it?....I said no, I will call you back...I call Huffines and asked for a Manager I got Jim Passmore I explained what I had been through with the service dept, he said that was unacceptable and he would check into it and call me back. After about 30min he called me back and told me my car would be ready at 5p when I get off work, he told me to ask for him when I came to pick up my car because he wanted to meet me. Although I am very grateful that Mr. Passmore was able to get my car ready for me, I am a little confused....when I arrived to pick up my car I asked for him and no one seemed to know who he was ....they said to ask Andy and he said Mr. Passmore doesnt really work here, and I said is he a manager and he said no, once again I am confused. I never got to speak to Mr. Passmore but I am grateful for his help. I know I wasnt a paying customer but because of the way I was treated and the bad service I received I hope my cable holds up this time and I never have to come back to Huffines, and I never want to have to deal with Andy Hedgewick again. I just thought you should know you have real problems in your service dept.

SA

Sakeitha Sloan

I took my brand new car in to have the driver’s side rear view mirror replaced because someone hit my car over the weekend and only knocked the mirror off. My car was taken up there by my son to get a quote, they quoted $258 to replace the glass and rewire the mirror. The part glass for the mirror was only about $56, so I was charged $202 for labor and taxes. They claimed I could leave the car there because they could order the glass and have it in by 3:30 that day. They called at 4 PM to tell me the car was ready. When I picked up the car I noticed as I was driving that the view from the mirror that had been replaced was very blurry, or seemed like it was zoomed it. It was not the same as the mirror that had been previously in there. So when I got home I called and spoke with a man named Dwight, and he had an attitude while asking me ridiculous questions like, how do I know the mirror isnt supposed to look like that, and do I have the original mirror to compare it to. I told him, first of all I have 20/20 vision, and looking through that mirror makes me feel like Im looking through someone’s glasses, second of all, if I had the mirror replaced, why would or how would I have the original mirror. He was so rude, I asked to be transferred to a supervisor, which I was. I left the message for the supervisor named Mike McClarty. He returned my call that night, and asked me to bring the car in the next day so he could look at it. Mike got into my car and looked at the mirror and claimed he could not see the difference, so asked another employee to come look. The other employee did see the difference. Mike said he would order another mirror and call me when the mirror was ready. My mirror was replaced on Monday June 27th, I took the car in so Mike can see the mirror was wrong on June 28th, today is July 6th and I still do not have a mirror, or have not received a call regarding the part. I am going to find a way to contact a corporate office or higher management to discuss this issue. I believe I should be compensated for the amount of labor I was charged due to the fact that it only took 30 minutes to put in a mirror the first time they claimed they received the part at 3:30 PM and I was called at 4PM to pick it up. Now I am waiting for the mirror. I believe the mirror they replaced was some type of generic GM part. I was told I would receive an original mirror for my exact car using my VIN number, but that was not done. Hopefully whenever they replace it AGAIN, It will be the correct mirror.

MI

michele flores

Every new commercial and now email regarding "NEW" version of my car doesnt put my feelings towards the dealership to rest. I went in just to look at the cars available. I didnt NEED a car, but my car was getting close to 100k. Mike was the sales guy. We tossed numbers back and forth on the Chevy Equinox and they rejected my offer, no biggie. Next morning I get a phone call to come in and maybe we can talk. Told them exactly what I wanted and no go. They called again couple days later and said they were willing since the incentives they offered would meet my numbers. Dad advised me I needed the security of a new/bigger car so I told them I wanted all paperwork ready. This was done and the finance guy was the best person I dealt with. Mike didnt know as much as I wouldve like regarding the car, didnt know how to program bluetooth, found a dent in chrome trim and his response was "What do you want me to do about it?". Told him to note it on his checklist which we didnt really do so that they could fix it. Had asked him questions at the start regarding car and that I hoped they wouldnt discontinue it or anything, he said it was a very good seller, but failed to mention the newer model would be out in a couple months or that the body style would be changing in 2017! I would have returned, especially knowing he gave me that info. Nope, no mention of it. Guess they just wanted to get the 2016 off the lot. I have purchased three cars at other dealerships and they were way more knowledgeable and forthcoming on their products. The "manager" that came the first visit wasnt too great, I dont like when they bring in someone else to try to close a deal. The pressure is not welcome and I didnt want to deal with him. They both refused to give me numbers the first two contacts with them as they did not want me to shop other dealerships (and they told me this), I thought thats how car shopping works. Service dept was better, didnt take that long and they were friendly. Months later, they had more cash off the car and today I get an email from Chevrolet announcing how awesome and better the 2018 will be, including the fold down seats I was disappointed mine didnt have when test driving. The car is nice and comfy, rides smooth but when I specifically ask about possible changes on the models I would hope for knowledgeable information.