Toyota of Dallas

Category:	Toyota Dealer
Address:	2610 Forest Ln, Dallas, TX 75234, USA
Phone:	+1 972-584-9144
Site:	toyotaofdallas.com
Rating:	4.5
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–8PM 11AM–4PM

Location

Photos 100

Reviews 5

Mariel Miguel

Im really disappointed of Toyota of Dallas, I buy my car 4 months ago (my first car) I never ask for a second key because I just assume that they will give it to me and that was my mistake. When I buy my car my salesman Aurelio and the finance guy Harold told me that I could give them a call for any question or something that I need, so I call them to ask them about the second key but they didnt answer me so I went to Toyota and my salesman told me that he would call me or text me the next day because at that moment he was with a customer I never receive that call or text. Therefore I decide to talk with the manager and he say that they would not be able to give me the key because they close their sales by month but he would ask and give me a call if it was possible to me to get a second key if not I would have to buy it. The manager also told me to that on Wednesday they have an offer to get a second key for half price. Again I never receive a call to confirm or deny if I could get my key. I understand that your job is sales cars but make a favor to other people and dont be an ass saying something that you are not going to accomplish, the second part of sell a car is keep your customer satisfied. My dissatisfaction is not because I didnt receive my second key free, it is because you never answer me neither confirm anything and lie to me. At the end I went to buy my key on Wednesday they didnt have the offer and I have to pay more the $300 to get my key. Summary: •Always ask for a second key and dont believe anything they said!

Taylor Austin

Service Review: I just moved to Dallas and my passenger airbag was recalled, so I called to schedule an appointment at this Toyota location (because Id also like to upgrade my 4runner to a new one in a few months). I scheduled the appointment to have the airbag replaced and sat in the lobby for an hour before they came out to tell me they didnt even have the part and they would have to order it and call me when it was in. In my opinion thats something they should have checked over the phone while I was scheduling an appointment. So 5 WEEKS pass and Ive had no calls from Toyota. I finally call them to ask if the part ever came in and it had, they just failed to notify me... At this point I have wasted so much time. So I ask for a loaner car, since I am here on a Saturday (my only day off and my moms birthday!) They go on to tell me they cant do loaner cars for day services. Had they let me drive a newer 4runner I likely would have bought my next one with them, but instead Ill just go back to Park Place. And just the cherry on top, after being there an our the second time, the come out to tell me the system is down and they have no way of knowing when or if it will come back today. So my options are to wait all day and potentially not even get it fixed or leave (after wasting my time yet again) and come back a THIRD time.

Shaquitha Maruni

Let me start by saying I loved my car from them. Buying a car is not the problem. EVERYONE is available to help when its time to purchase. It is in the aftermath of the purchase when you try get help AFTER they have your money. The issue is their piss poor communication and lack of respect for customers. My car was recently totaled and I only came in to have them send my warranty cancellation for a refund. That was June 23. The front desk receptionist said it would be sent in and to give it about 3 weeks. (Thank god I have a copy) Fast forward a month later and after no return I reach out to MPP (the warranty company itself) and they said they never received anything. I reach out to Toyota of Dallas and am told a finance person will contact me about it. I even gave it a week to hear back from someone. Not a peep. I dont know if they just dont care, if their receptionist is that bad or the finance team is that busy. But I consider it unacceptable that not one of their finance team took time to address the issue. I wont take away from the value of my car from them but if you are reading this take your hard earned money somewhere where even after youve given it to them they will continue to value you as a customer and treat you with dignity and respect.

Mark Cornelison

R - U - N!!!! The absolute worst experience Ive ever had with a dealership, perhaps any customer-facing entity. After going for a routine oil change, I was notified that the previous dealership (Toyota of Dallas), had tightened the oil filter too tight and had broken the housing. When I called Toyota of Dallas - they refused to do anything about the issue since I "could not prove they did it." HUH?? (I would have been happy with a free oil change). I responded that of course I could not prove they tightened the filter too tight - I wasnt there when they changed my oil - (nor could I have been for liability reasons), however, they were the last place to change the oil so it couldnt have been anyone else. (This is not a part that breaks on its own). I asked if they were willing to lose a customer over a $65 part - they indicated they were. SERIOUS? I would suggest that any company that is willing to lose a customer over a $65 part they caused to break has some seriously erred priorities. I would suggest that anyone needing sales/service look elsewhere - not because of my bad experience, but because a company that places less than a $65 value on their customers is a likely not a company you want to do business with.

Jason Lo

Stopped by Toyota of Dallas to drop off a lease Ive had for the past three years. Was greeted by Adrian and was later introduced to Amber who was my primary sales agent. We quickly went through the contract and was able to sort out the drop off in a matter of just minutes. Ive gotten a replacement but I was interested in the 4runner. Withing giving them any commitment, Amber patiently list out all the variety and options of the current offer. She even brought out two different models for my to check out. We drove around the block in both models. We chatted briefly in the car about lots of stuff. Amber is a very well-rounded person and is very smart. Even during the pricing part, she was never pushy. She would kindly explains and make the recommendation but never a hard sell. I was particularly impressed with her attitude towards a potential client. I walked in close to the end of the day and she didnt mind about it. I didnt end up picking up the car, but I can definitely say that Ive gained a friend over there at Toyota of Dallas. If you have any Toyota needs or simply wants to know more about their cars or even a potential purchase. Amber Johnson at Toyota of Dallas is the person that you need to talk to.