Valley Imports Inc

Reviews 4

AR

Art I

BEWARE OF FRAUD!!!! This dealer is posing to be an Audi/Porsche/Mercedes/VW dealer, but the service department DOES NOT KNOW anything about these vehicles. I was scammed into paying for something I didnt need and nearly destroyed my car!!! MAJOR IMBECILES AT WORK!!!!! Brought 2010 Audi A4 and asked to check if the oil was overfull due to vehicle slightly smoking, and the way Audi designed - it has no dipstick for average driver to perform this task. When I came in I had to deal with Brian, who I asked to check the oil level. He said that he can not check it with a dip stick, but the oil level is good on the dash info panel. Then, after he lifted the engine cover, he said it was the oil breather valve that needs to be replaced and that will fix the issue. When I came back to pickup my vehicle, Brian stated that he took it out on the freeway and it started stalling on him. After I picked up the vehicle, I could not believe how bad it was smoking like it was on fire, as well as the engine misfiring, spitting fire from exhaust and stalling. I called Brian right away and notified him of what was happening and he stated that "due to bad breather valve that we replaced, most likely theres a lot of oil that needs to get out of breather tubes like intercooler etc.., so you just have to drive it off." I barely made 2 blocks with smoke and fire behind me so bad that I had to find a safe place for this vehicle to park. The spitting fire was so bad that it took off particles and chunks of the catalytic converter. I had to find a company to tow it to the licensed Audi dealer in St.Paul, MN. Sean at that St. Paul location quickly determined it was nearly 4 QUARTS OF OIL OVER FULL. They drained and changed the overfull oil and the vehicle drove off fine. Audi of St. Paul also offered me a 12 month warranty on engine seals just in case they went bad. Called several times to Valley Imports to speak with GM to address this problem and got ignored, finally got Service manager Steve who backed up Brian for any wrong doing. By that time those two have already had a conversation regarding the issue and Brian had LIED about telling me to "drive the oil off" which shows their true colors. They left me with NO choice but to leave this rating. They could have killed the Engine on this Audi due to Valley Imports ignorance and negligence.

---

FA

Faith R.

If I could give this place zero stars I would. I am never going to go back to this place! Every time I have had an interaction with this place they are beyound rude, arrogant, people who have no clue what they are doing. Back in December my car completely stopped working, so I brought it in to see what was wrong. They did a full diagnostic on it, replaced the battery and said everything was good, while charging something around $600. Well my car was not good, my car broke down again... in the middle of winter. A new alternator and a new engine 2 days later my car worked thanks to everyone else but this dealer. Now fast forward to August. I just went to the Mitsubishi dealer in St. Cloud, MN, who actually knows what they are doing last week. They did a full run up of my car, changed the oil, found out the battery that Mitsubishi here in Fargo gave me was bad, and replaced some filters (this only costed a total of $50). I just went in to Fargos dealer replace it because its their battery they gave me, it is their problem to fix. I got to the front desk and the guy who helped me looked at me and at the papers and rudely asked where I went. It says right on the papers and I also told him when I handed him everything. I may be a women but I do know a lot about cars and their engines. So he has the "mechanic" look at the battery. Then he processed to arrogantly tell me that nothing is wrong after the "mechanic" rudely scoffed that the place I went to has no clue what they were doing. My car quit last night in the middle of an intersection because of the battery! I could have gotten hurt if I didnt figure out how to fix it right away. So no, St. Cloud does know what they are doing, it is you that does not. So thank you Mitsubishi of Fargo for being such a "great" dealership and having such "fantastic" customer service. Honestly if you want an amazing Mitsubishi dealer drive the extra miles and go to St. Clouds dealer, they are beyond amazing and know what they are doing.

---

LE

Lee Paulson

On March 18th; a Saturday, I called over to Valley Imports to request information on a used Audi A4 that I found on their website. I was transferred over to one of their sales team members, Tana, who helped answer my questions about the car. Unfortunately for me, I live up in Minnesota, so the drive itself was almost 250 miles away. Even so, I was so eager to see the car that I requested we make plans for that Monday to make the purchase official and voila! That Monday, the car was all mine. A few days down the road I noticed that the right tail light had some burnt out LEDs. Was it a deal breaker? Not in the slightest. Was I sad that my cars bum wasnt fully function? You betcha. I cried to Tana about it and she couldnt have made it easier for me. She told me she would ship out the new tail light to my address at no cost to me. She explained how to get the old tail light out and how to install the new one. We ended our conversation that she would follow up with me in the next few weeks when the shipment is out. I get a call from Tana a few weeks later. "Lee, were sending a team your way!" Next thing I know, Valley Imports is in Minnesota, at my house, installing a new tail light. As their customer, this was grade A+ customer service. This is my first car and therefore my first car purchase, so I dont have a lot of experience in the car buying/selling world, but I honestly cant think of this process being any easier than with what Tana and Valley Imports has done for me. Thanks again from Minnesota!

---

RY

Ryan Corman

I am an auto enthusiast from way back, as one tends to be when raised in Indianapolis and having lived within "earshot" of both the Indianapolis Motor Speedway and Indianapolis Raceway Park (home of the US National Drags every Labor Day) at various times in my life. As Valley Imports handles all the imports that matter to me- AMG Benz, RS/S Audi, Porsche, R/GTI VW, and the Mitsu EVO, I drop by occasionally as a part of my hip replacement recovery walks to see the sights and drool/daydream over the exotic rolling stock. Even though it is quite apparent that I am not fortunate enough to have the wherewithal to purchase any of those dream rides save perhaps the EVO, the management, sales professionals, and service staff are unfailingly polite, generous with their knowledge and printed matter, and if not busy dealing with paying customers always take the time to make me feel welcome and a part of the German auto fanbase... my desire for a Phantom black EVO MR notwithstanding. Never have I been ignored or brushed off as just a "looky-loo", and should those Powerball numbers come through for me, or I clear enough debt to snag that EVO, I know that I will be welcomed at Valley Imports as always. I highly recommend them for their friendly, courteous, and welcoming atmosphere, their well-informed staff, and a set of showrooms closely resembling a fine auto museum.

---

---