Cancun Market Furniture

Reviews 3

PJ

Pj Mom W

Reply to your response: With all the issues that I had with your company & you confirmed, why wouldnt you take care of the delivery fee? I dealt with all the bull crap. I didnt have just one issue it was issue on top of issue on top of another. I understand you had young girls in there with no training & we all started some where new. I did not contact or complain to you on any those issues. I was more than understanding. I arranged & paid to pickup furniture once(not from you), why pay make me pay again. Reading previous reviews it looks like you have a history of blaming the customers as if things dont happen. You were not there & cannot definitively say that it was NOT damaged before leaving. What an insult! You may have been in business for 20 years but you need a crash course or a refresher in customer service. Its really bad. Stay away! I was drawn in by a sale and the furniture was inexpensive. I purchased bed & dresser. The sales associate didnt know math. I was to have 15% taken off because of the sale. I had to show her how to take the % off correctly. She then had to call a mgr to confirm that I was telling her correct. What should have been a 20 min encounter turned into an hour. I placed the set on layaway. Came back a week later to pay on the set. Their system you have to look up by name, previous girl spelled name wrong. How hard is it to spell Paris?! After my name was found she tried to correct it and deleted my info. Another 20 min encounter turned to an hour. I left without being able to pay. No one apologized, or compensated me for my time. Came back 3rd time to pay again. This time her card swipe wasnt working. I suggested to type the number in. They have a policy were they cannot do that. OMG! At this time I want a refund. Ha their refund policy is a joke, and another story. After 30 minutes she got this mgr who is never there on the phone to approve her to type the card in. Ridiculous! My 4th and last encounter, I pay the balance, the girl ran my card 3 times and wanted to run a fourth before I told her no. My bank was pending double the final payment. A day before pick up they call and say payment didnt go through. I checked and the payments were no longer pending, now I take more time and gas out of my life to redo a payment that they flubbed. I paid cash this time. Finally pick up furniture bring home its damaged!!! I called the owner Martin. This douche bag blamed us for the damage! My husband is in the moving industry NO way we damaged. He charged us additional $50 to deliver a new one. Save yourself the headache

KA

Kaylea Roach

Brenda S. was very helpful. After purchasing a dining table, we came back the next day and bought a nightstand which was added to the original order so we wouldnt have to pay two delivery fees. The furniture we purchased was very affordable and of good quality. Ive already had so many compliments on the table. Also, the movers were phenomenal. I was running late and they patiently waited for my husband to arrive. Even with us throwing them off schedule they still handled our furniture with care.

YA

Yash Gari.

Great service. Great furniture at reasonable prices. Will come back again for the amazing customer service alone. Ms. Brenda Fabela and Brenda Salazar were very helpful in picking the right furniture for our family.