FedEx Office Print & Ship Center

Category:	Print Shop
Address:	1488 W Pipeline Rd #200, Hurst, TX 76053, USA
Phone:	+1 817-595-2110
Site:	local.fedex.com
Rating:	3.2
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 24

Reviews 8

Mike Gaskins

I have never been treated as rudely as I was by the lady working at this FedEx location tonight. I make copies in here all the time, but since I use the do-it-yourself machines I rarely interact with the employees. I went in to print a quick document from a thumb drive, and make 5 copies. After I hit print on the document and got ready to copy, I realized the machine was giving me an error light and hadnt actually printed from my USB doc. I told lady behind the desk. She acted frustrated that I was asking for help. After looking at the printer, she said, "You dont have any paper in it." It was said as if it was my fault that it was out of paper. After she loaded more paper, she asked if I needed to make more than one copy. I told her I needed to copy 5 pages. She told me that they close at 9pm, and that I should just let her make the copies. When I started to explain what I needed copied, she said, "I dont understand what youre talking about." I looked at my phone, the time was 8:57. I told her it would probably be faster if I just made the copies on the machine she had loaded with paper. She told me I couldnt because they close at 9, and she had to close NOW. My wife and I started to leave, but when we got to the car I was still upset at how rudely the woman had spoken to us. I went back in with the pages I needed to copy, and told her, "This is ridiculous. If you had had paper in the machine I would have been finished and gone long before 9pm." She again just said, "Were closed!" I told her she would hear more about this. Her reply was a very sarcastic, "Fine!"

A Private User

The employees, the shift manager, each manager I ever dealt with does not know how to handle packages for FedEx. They mis-handle COD payments. I still do not know what happened to the money order for over $120 that I handed to the Fedex employee. They should enter package #, money order # in computer, open the clear plastic sleeve on COD pkg. and scan the RETURN label into computer, place the label on an Express envelope and seal the money order in it, send it back to shipper. Instead, the woman did not know what to do & made me wait 15 min. for the shift mgr. who did not scan the return label, then put my money order in locked drawer. When I called to ask why shipment shows "not picked up", they could not answer. The "supervisor" told me, nothing is missing because their "cash drawer balanced" - uh, that does NOT mean anything, as the payment was to be sent immediately to shipper, and the location should NOT have any cash or payment out of the transaction. Several calls, they still didnt understand the problem. Escalated to Fedex Customer Advocate, and after 10 days even they dont know what happened OR where the money order is. Someone should be fired, or store manager replaced. Who has my money order? I will NEVER EVER do business at this location again. Now I am having doubts about FedEx itself, which used to be so reliable. Do not trust these people at Hurst location.

Tavares Wall

At 9:25 pm 1.27.15 I went into fedex to make some copies. I belong to an organization that gets discounts for copies but it has to be put in by the fedex employee. Well I walked in and the guy (dont remember his name) was working on another order and came to the front desk to greet me. He said that he couldnt print my order because he had another to finish up. I politely asked him how long would it take because I had no problem waiting or coming back later. He then gave me a look of frustration and reluctantly asked how many copies I needed (keep in mind i was willing to wait or come back), while pulling the info up on my flash drive, he makes the comment that he shouldnt be doing this while working on another order. He then made the comment again, once again he knows i didnt mind waiting or coming back later. I then told him to give me my flash drive back and id take my money elsewhere. He seemed to care less and I left. Horrible experience and I will never go there again or any fedex. Felt I was treat with disrespect when I gave him full respect.

Ron clapp

We received a Door Tag that said to pickup our package at the store. On the second day my wife went there, ...but the package still had not been put in the pick-up locker. The person there was not very helpful. My wife was told to come back tomorrow, it might make it into the locker by then. However, the package would be sent back on the 6th day if not claimed. I returned on the 5th day to find the package was already sent back that morning. The sales person and the Manager Jason said, "it was too late." After much arguement and pushing, I found the package might still be at the Station. After still more arguement and pushing the Manager reluctantly called the Station. The package was there, but now I had only a few minutes to get there. The lack of helpful cooperation from the Manager Jason caused so much inconvenience, extra driving and wasted time!

craig deming

We went to have Fed Ex print a copy of a Garmen GPS manual in Spanish to include with the GPS system we bought for a family member who is computer illiterate. It was a PDF file of the user manual that I downloaded from Garmens website, something that is intended to be printed, especially for a customer with this background as the only manual that came with the unit was in English. The clerk refused to print the manual citing copyright infringement as if it was some type of literary work! I have used Fed Ex at another location for many years and never had a problem like this. The last time I had them print out a trade booklet that was no longer in publication with no problem. It is my opinion that the clerk was lazy and didnt want to bother with it.

stonemax11

Twice, I was in a hurry and the young man working alone gave me top service and assisted me in the operation of the hardware, so I could get my legal documents shipped overnight. You must be patient when there is one person. However, a third time there was a girl in the back of the room working on a large project and was not very friendly when the boss asked her to assist with the customer crowd. No smiles, but she was helpful.

Jesse Cummings

I went to FedEx Office by the parks mall and the people were much nicer. It was also very easy to have my documents printed by emailing them to the store and they printed them out. Here, after they directed me to the computer that charges by the minute, I left without any printed documents but nice charges on my card. Not good service. Im sorry....... no service.... never coming back.

Eric C

I use them quite frequently to pick up and ship various items. I have always been greeted warmly and been taken care of in a timely fashion. They always put extra tape on the packages I ship at no cost. Also, they are always happy to just look at my phone for the shipping address rather than making me read it out loud. All in all, 5/5.