Eyecrafters

Category:	Optometrist
Address:	1714 Precinct Line Rd, Hurst, TX 76054, USA
Phone:	+1 817-514-0004
Site:	eyecrafters.net
Rating:	3.4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed

Location

Photos 15

Reviews 24

Andrea Mesa

Worst place I have ever been to. Staff is rude, condescending, and incompetent. Sent me out of the door after my exam with a pair of contacts, they knew were wrong, they had to order the right ones, but weeks later they still wanted that to be my "One pair dispersed". When I realized my script matched my trials I knew it was wrong, now they want me to give them more money to do a re-check, all while their sales staff attempt to convince me this is my fault. Seriously, stay away. Im waiting for a call from their owner, and if by chance youre reading this please know that.

Dee Park

Hurst Eyecrafters store managers manner to customer was extremely inappropriate + rude. When I asked for his boss contact, he became angry. At his outburst, yelled out "rebuking devil", calling out "Jesus", and attempted to win over whatever the subject when customer was addressing for clarification needs. Anger management, better people skill may help this person. Its a just a time bomb ready to explore if he does not get some assistance. The store item pricing maybe less but dealing with store associate was most stressful & traumatic experience!

Carlos Ps

DO NOT GO HERE! my first " free" pair were cheap off brand contact lenses that were expired. $76 per box of the ones I wanted, found them $39 online.. I was not given my FULL prescription, took the paper I got to another optometrist, got laughed at and was accused of falsifying it because it looked like a 12yr old wrote it and it was missing alot of information. Front desk guy is nice at first, but the rules about follow-ups and pricing seems to change every other phone call... MY vision and well-being should not be this complicated.

Diana Clark

Do not go there. Owner and manager used intimidation tactics on me, and I get home to discover my vision plan does allow the use of sale prices , on allowances on plan. the manager raised his voice over the phone, and said he will tell me just once, so he does not have to go round and round with me! The nerve. Will get my money back, as my vision insurance was not used, but, they gave me halfsies! Oswner asked in front of me how much of a profit he will make!

Marshall

Tommy is the MAN. The best customer services I have ever had while looking for pair of glasses. He has always kept it real if they dont look good on you he will tell you and show you some that do. I really appreciate that hes looking out for you and not just trying to make a quick buck. Thanks again and if anyone ever needs glasses I will tell them to go see Tommy down at eye crafters!

forest deep

Read this review before you go there. Prices are overblown and they lie to you about the prices even when you have the coupons. Worst of all, what kind of customer service is it when they make you get off the chair youre sitting on? Yes, we were told to get off our chairs. And Im sure the two 5-star reviews are written by the business owner himself or his wife and kids. lol

Jeremy Stinson

Guy was very rude. Shot down every question I had. I will never return. If you have questions about what you want to buy then dont bother with this location on precinct line. I sent in complaint on corporate website and nobody even bothered to contact me back. Im guessing this was rude manager that I talked with in store. Horrible attitude!

PollyPhonik Inc

I have been coming here for glasses and contacts since 2011. They are amazing when it comes to helping you find the perfect pair of glasses! The staff is so friendly and they have been there since I first went so its like a family. Great prices ALWAYS and they will go the extra mile to help you in a pinch! Wouldnt go anywhere else.

Natasha Augustine

Tommy is very kind and helpful. He has a great energy and provides perfect service. I was having a hard time making a decision on my frames. He help me try on at least 25 pairs of glasses with no impatience at all. I had a great experience. The doctor was patriarchal and wanted me to make the best decision for me.

Rakan & Athena Abujaber

I had a great experience with them, i wanted prescription sunglasses, went there and picked my Prada sunglasses and they made them prescription in the same day, also i went after 6 months to adjust the frame and tightened it , and had the same great experience, definitely will buy from them again.

Lyric

Idk about everyone elses experience but Tommy is one "cool" brother. Very professional, and reasonable. Id hate to meet who everyone is complaining abt, if its real. Yet and still Tommy is the best.

Tanika Rashona

Best customer service experience EVER! Tommy was very helpful and made sure all my questions were answered before I left, the Doctor was amazing as well..just an overall impressed experience

Joseph M.

By far and away the best place in the H-E-B area to go for your contacts, or glasses! .....p.s..... In house lab so your glasses should be available in as little as a hour!!

Jonathan Herrera

Went here today coming back from California customer service is bad. Never had service that bad in a nice area. Plus I hear their glasses are fake

Angel Arroyo

Exelente lugar y buenos precios en lentes y gafas

alaa audeh

Very bad staff. Manager on the precient ln hurst tx location is very rude and traet their customers like sh....Hate to deal with them.

Bobby Johnson

Just terrible! The manager Tommie is unreasonable, confrontational, and disrespectful. RUN AWAY and find another eye care provider!!!

Valencia Lee

Excellent customer service, employees were very nice and friendly. I love the fact that they also have extended payment plans

Nicole White

Great service, great store, great prices! I will be a returning customer!