Category: | Tropical Fish Store |
Address: | 11415 Bellaire Blvd # A, Houston, TX 77072, USA |
Phone: | +1 281-564-7855 |
Rating: | 4.1 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM |
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Ayana Lozada
This was a very unpleasant experience here. I went into the store to look at some snakes to see if I could get one. I saw that the snakes had a very small enclosure, no hides, or water. One of the snakes in the corner looked very dehydrated and it looked very sick. On the other hand I asked an employee if I could handle one of the snakes. So, they opened the enclosure and just left it like that. I was thinking that they were going to grab it and give it to me but instead they said ok you can grab it. The employee said that she was scared and that most of the employees were scared. So I took it out of its cage. In my head I was thinking that if youre going to work here and show people your animals you should be comfortable holding them and grabbing them. Another complaint is that the birds were in such small cages and there were About 20-30 birds In one small cage. Same thing with the iguanas... there were about 14 iguanas in a tiny enclosure. The cage looked dirty and so did the birds and all the other animals.They were not taken care of properly. There were also big rabbits in a very small cage and they were with guinie pigs. Same thing with the teen/baby rabbits. They had lots of rabbits in a box cage and they had no water or food. In every cage for all of the reptiles and fluffy small creatures, they had the same bedding and the bedding was not meant for reptiles and birds because they were small pebble bedding for rabbits and hamsters or any rodent. I do not recommend going here and I feel so bad for the animals. You can tell they take care more of the fish then the other animals. But they do have one right by a place called rainbow and their extreme fish and pets is more clean and the animals are taken care of. They have the right heating lamp and the iguanas had a bigger cage and so do the other animals like their tarantulas and their birds and snakes. If your looking to go to a extreme fish and pets, go to the one by a place called rainbows!!!
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Gina Lozada
Wow where do I begin. If i can give a middle finger instead of a star I would. This place is horrible. And I mean horrible. The only thing that looks clean and decent are the fish tanks. Other than that, I do not recommend buying anything from here. I took my daughter here in hopes of getting her a snake. Boy do i regret walking into this place. I am sadden on how they care for the small animals in the back. This place needs to be reported immediately. You will find about 15 baby rabbits enclosed with 4-5 guinea pigs with no water or food. A ton of iguanas throw in a glass cage with just dust inside. You have a large rabbit in a hamster cage, tons of birds thrown in cages in a back room with bird dropping galore!!!! I feel bad for the animals, and anyone who walks into that back room. Yes you will get sick so beware. Also non of the employees are confident in handling these animals...... why would anyone want to buy an animal from someone who is not even capable of explaining or handling the animals properly. They do have another location on Fondren/W Belfort that is cleaner and they are more helpful. But I would not recommend this location, and i am going to report them. That is all.......
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heather yeckley
Came today, and when you make a left they have this huge pretty green parrot in a small parakeet cage. This bird needs a huge cage. They have about 8 rabbits in a small guinea pig cage. Some of the reptiles are in small animal hard bedding instead of sand or wet moist moss. They have a huge green lizard in a glass cage with a baby turtle. They have spiders and there cages are dirty. The small hamsters had dirty cages. They have two big and white black birds in a small guinea pig cage, they have no room to spread their wigs or move. They have to many snakes in a small glass cage. They take more care of the fish and leave the birds, reptile and small animals pretty much alone. Some of the staff were rude. I reported them to Peta anyways. I felt bad for the animals. They are neglected!
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Kenneth Nguyen
Ive been going here fore a few years, healthy fish, cute little bunnies and Guinea pigs, cool birds and reptiles, show tanks are eh. Their fish are great too, mostly freshwater and really nice variety. Nice shrimp tank too, crystal, cherry, yellows and some type of blue shrimps. Their service is usually great-especially when the small Asian lady is working, but if its just the Asian guy, you should expect to be treated rudely. He seemed like he just wants your money, willing to pull prices out of his ass to make more money.(Im disgusted with his service) Out of all the times Ive went, the lady has been there, very helpful and informative-hopefully she will be working next time...
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Kwanzie B
Visit to this place was horrible. No one acknowledged us upon entrance. They were playing Guitar Hero! We walked around for about 15 minutes and approached a serviceman getting her hair done. She sent another worker to assist us, who knew nothing about the animals we were interested in. The manager came and was very short and Curt. We decided to leave, as we felt unappreciated with regards to a pending purchase. I am more upset as how its difficult to come close to finding a pet store that offers what they have and if they would process the term Customer Service Then they would sell more. Very under appreciated as a consumer.
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Nhien Dinh
This place was great for fish and everything fish related! :) The customer service was awesome. You can tell this shop is family owned. Its actually pretty large inside - long ways, from left to right. The name, with the "and Pets" part made me anticipate seeing dogs, cats, birds, and other little critters, but its majority fish and reptiles. The prices are labeled clearly on the tanks and they had a huge variety of options for pet care in the fish & reptile department. My brother likes it here and he knows fish, so this place has got to be good. :)
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Jubinul Chowdhury
Very rude customer service, Over priced fish, bought about $70 worth of fish and most of them died by the time I got home. Came back with the receipt they said he dont guranty for his fish. Alright and also told him not to grab the fish with hand then you pick them up from the tank but they said nothing will happen which I think is the reason the fishes died. Even before I put them in tank. Literally lost all those money and had to deal with his BS talk when I came back. Will never recommend anyone to come here.
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Josh Self
Im sorta new to owning my own tank. The gentleman that was working was very enthusiastic to help me and give me lots of good tips. They had a awesome variety of fish and anything that you would ever need. I will without a doubt go to them for any future fish I will be acquiring. My personal opinion go to them not Petco or pet smart. They know what they are talking about and will help you with anything you need.