A All Brand Appliance

Reviews 11

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charles wells

CRIMINALS,THIEVES, LIARS & CON ARTISTS !! I am a small business owner and needed a cooler repaired. The Manager writing the estimate showed up 2 hours late. The problem was quickly diagnosed as a freon leak & a bad motor and the written repair estimate was $529.00 and was to be repaired the next day. I agreed to the price, then was asked for a $300.00 deposit. (They waived the $79.00 house call charge, BIG DEAL.) The next day the Technician assigned to the job, he too arrived hours late & told me that It wasnt a leak or bad motor, but a compressor & a relay switch & that it would be another $633.00. and couldnt be repaired till the next day. I said it MUST to be completed that day. I did NOT agree to any of the said prices ! No other written estimate was given to me. The technician, seem put off that he had to go back to the shop to get the part,after begging him to complete the work that day that he agreed to, only to find out he forgot the relay switch and would NOT be able to finish the job that day. After 3 days of lies, run a rounds and scams the work was completed at which point I refused to pay such an insane amount of money for such horrendous service and as a customer I was treated as if my needs were NOT important. Upon refusal the Tech & I spoke with the office and he spoke with the Manager. I was told to pay the remainder of the amount due or they would remove the compressor. I refused at which point they dropped the amount to $450.00. Still unhappy I agreed & paid. and not even 30 minutes after the Tech left there began a rattle within the cooler and when I called A All Brand Appliance the next Monday to have the problem rectified I was told upon refusal of total payment any warranty would be void. I in turn will be notifying The Texas Dept of Licensing & Regulation AND I URGE ANYONE & EVERYONE TO DO THE SAME ! THIS COMPANY IS TRULY WHATS WRONG WITH AMERICA AND ARE CRIMINAL AND NEEDS TO BE HELD ACCOUNTABLE !!!

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A Private User

I wouldnt use this company again. They sent a guy out to repair my dryer who informed me that I needed a new motor, took $100 deposit, and agreed to return the following day to install it. I waited until almost 5pm the next day and still no one had come to install the motor. When a repairman finally arrived he pulled the back off the dryer while I was watching and a broken belt fell out. I remarked that wow, maybe it was just a broken belt. He agreed to put a new belt on first and see it that would fix it. Long story short...it worked fine after he installed a new belt. I didnt need a new motor. Bad news is they still charged me $148.00 just to install a $10 belt. I had already paid $100 deposit and stayed home to wait for them for 2 days in order to deal with what should have been a 45 minute job. I wont use them again and would advise you to call somewhere else for a correct diagnosis and estimate. I felt ripped off.

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Chris Apodaca

My dryer went kaput and I really didnt have money to get a new one. I called around and people were giving me prices I felt were too high. Then I called All Brand and the lady on the phone was very helpful and knowledgeable about what the cause may be. She sent someone out the very same day and the gentlemen had it fixed and running like new in less than 30 mins. They didnt charge me and arm and a leg and they also waived the fee for coming out to my house. I would and WILL BE definitely using them for any future home appliance service and or buying needs. Thanks ABP! Life savers!!!!

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Dodie Gober

Worst Customer service ever, had an appointment from 8-12, no courtesy call to say they were running late, called several times and they said they would call back and they didnt. I called at 3:50 wondering was he ever going to show and I wanted to speak to the manager or owner she said they would call the next morning, they didnt. He finally got there at 6 pm and told me he didnt have the part on his truck, after I gave the office my make and model of my ice maker requesting service to fix it, so basically we sat for 10 hours and paid $110 for NOTHING!

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A Private User

I wouldnt even give them one star! The worst customer service ever! Rude on the telephone like no other company I have ever dealt with. Didnt supply me the correct information when I made the appointment so when it came time for the service man to show up and I called to just find out his eta, I was yelled at by the dispatcher who I am hoping is NOT the owner.....just look elsewhere...dont waste your time or money & DO NOT SUPPORT LOCAL BUSINESS THAT OPERATE THIS WAY!!!

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Shawn Williams

-Negative stars if I could! DONT waste your time. Was told someone would come at 11am to repair my washer. They called back an hour later and said the tech forgot he had another appointment and would come by later. Said they always finish all their call-in before the day is over. Long story short, no one came, no courtesy call to say no one was coming. Waited all day for no one. Unprofessional and rude on the phone! Never again!

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Cecile Jennings

Excellent service overall. Within 3 hours of calling a technician was at the house to look at our fridge and came the following day with the needed part to repair it. No complaint whatsoever

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Alfred Benavides

Thanks for your reviews. .I was about to take a wine fridge over to this company. .not anymore after reading these reviews. ..thanks again ...

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Bob Mager

Rude on phone, she would not let me talk to enplane my problem , i will take my business somewhere else. 0 stars

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Tracy Hooper

Warning!!!!! F The should have 1- as the star.

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shannon foshee

He never showed up

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