ASI Appliance

Category:	Appliance Store
Address:	15710 Avenue C, Channelview, TX 77530, USA
Phone:	+1 281-452-2121
Site:	asiappliance.com
Rating:	1.7

Location

Photos 8

Reviews 4

Zack&Caitlyn Dickinson

Where do I even begin? This company has been the contractor Lowes has used to service our dryer. They have been out a total of four times in the last year. At first it seemed like good professional service. But with each subsequent visit, things got worse. All I wanted was a working dryer. Simple right? Apparently not. Their scheduling is a mess. Supposedly calling and leaving messages for both my wife and I to inform me on four different occasions that parts were not there yet, or that the tech needed to reschedule. One time the tech showed up with incomplete parts!!Each and every time I have to take time off from work because they dont offer weekend service. Every time that costs me over $100. They have collectively cost me over $1000 in lost work time. Not to mention the hassle of having to find somewhere to do laundry, pack it all up, sit and wait. I say that because every time they "fix" the dryer, a month goes by and its broken again. Which means they didnt do a quality job. So this last time, the week prior to Hurricane Harvey arriving and dumping 14 trillion gallons of water on us, I ask the repair man about my dryer possibly being a lemon. That is, after all, covered in my warranty with Lowes. He informs me "I would never classify it as a lemon, because if by chance I am wrong, Lowes will charge us for the cost to replace the dryer". So your not willing to follow the terms of the agreement I have with Lowes??!?! Good to know. The cherry on top was that when he brought the parts to fix the dryer after putting in a patch the week before and telling my wife, who decided to take a day off instead of me this time, that Lowes was not going to keep fixing this dryer and that he would have to charge in the future, he then broke the igniter. To clarify, he threatens my wife over the repeated service calls, temporarily fixes the dryer, then shows up the day Hurricane Harvey makes landfall and breaks the dryer worse, so now it cant help us clean up after. And then, THEN, the scheduling company makes two subsequent appointments that they fail to uphold due to parts shortage/ups failure. One of which they told me they called and left voicemail for both my wife and I. We didnt get them. This isnt 1989. We have cell phones. Voicemails dont just disappear. You didnt call. I missed another day of work. At this point I could have bought a new, better dryer. I get it, things are rough, Hurricanes suck, but dont say you can fix something and make an appointment if you dont have the parts. So at this point, still no dryer. Maybe they will keep their word and show up Monday. But I doubt it. Ill have to keep having to drive across a biblically flooded city to do laundry.

A Private User

No Customer Service. This is my first time to rate any company. At first the technician was very nice and personable. ASI came in to fix a couple of brand new appliances and in the process began to jerry rig an oven door that was loose and had just been installed. I wouldnt let them do that because it was brand new. The technician said he didnt agree with it either but that is what Jenn Air wanted him to do. Jenn air actually ended up replacing the whole thing for me instead of having someone jerry rig it. They wouldnt replace it if they didnt agree there was a problem. The tech couldnt fix another part and got mad because he couldnt meet my needs (fixing a product) and walked out with parts (thankfully not difficult ones to install) all over my counter. I went out after him and he said he was having a bad day and cant help me anymore. I apologized for anything I might have done because I am sure I must have sounded frustrated. I tried calling the company and no one ever returned my calls to see what happened from my side of the story. When Jenn Air called them again (many months later) to service another issue they said they told Jenn Air they wouldnt service me because they cant meet my needs. Really? How do you know until you try on this issue? The real reason they wont service me is because a tech got frustrated and walked out...then they never tried getting in touch with me to hear my side. I called them before writing this note and asked them why they wouldnt service me and tried to explain what happened before. I gave them the chance to be nice and apologize for the previous experience. They never apologized and just said we cant service you because we cant meet your needs. After hearing this excuse I felt like I needed to let others know about their poor service. I dont like bad mouthing a company but this is just poor customer service. All I asked for is service...isnt that what they are suppose to do? Never had a problem like this with any other company. Sorry to say but I can not recommend this company.

Dave Hagy

Literally the worst customer service experience I have ever had from a company. Called about my dryer (bought in SEPT- Called in OCT because the heating element would not engage about 40% of the time- random) so Roosevelt (so called repairman) comes out and turns on the dryer and the heat comes on...tells me that its working- I explain that it isnt every time so try again...after a couple of attempts it happens to not turn on...and he is shocked, and it happens a few more times- so he literally turns the dial, opens the dryer door and shuts it until he gets 3 in a row and says that looks good now if it happens again call back....checks nothing, tests nothing....so shocked I roll with it...but still the issue- so call Maytag back and they inform me that this company is the only certified repair shop in our area- so I request a new technician this time.............who do they send.........yup Roosevelt..........who wants to do nothing at all - so he says I can open it up and test......and I said yes please do something this time because its not fixed.........long story short, he does nothing- tests the dryer like 3 times and we have words- he calls back to the office and sarcastically states..."well he SAYS it isnt working but its working now" insinuating that I am lying about it- I challenge him and he shushes me and tells me to call the office- which I do and the dispatcher/office manager tells me that I shouldnt have waited 2 months to call back and that if I call again they will charge me for the service call- I thank her for her time and write this company off.........Called Maytag and explained what happened and they offered to take care of it..........directly....dont waste your time with this company - their lack of customer service and technical knowhow go beyond measure. Save yourself the frustration-

Hadi Karouni

Bad service, they do not listen to your concerns. They only do what benefits them. They came first to diagnose my brand new whirlpool refrigerator their technician didnt know much about this specific model he admitted but at least he called it in and got help over the phone. I was told that parts are needed and that I will have to wait for a week. Meanwhile my refrigerator is not cooling. The technician told me that I need to unplug the refrigerator over night in order to defrost the ice buildup and then the refrigerator should work till they get the parts needed. Three days later I had to unplug the refrigerator again be for the technician came and performed the repair. I thought at least the problem is solved but I was wrong because the problem persisted and I have been unplugging the refrigerator on average every 3 days. I have been back and forth with this so called company regarding this matter and all I hear is lies and more lies and meanwhile I am getting more and more desperate because I had been over two months and the refrigerator isnt fixed. I complained about their technician and of course he is right not the customer. Making appointments and them keeping it is another challenge. I had to leave work 3 times to meet the technician at home and three times he couldnt do anything for one reason or another. Especially upsetting is the last time when the technician claimed that there was no one home that was the reason when my 70-year-old mother is home with a 100 pound dog with barking problem when neither my mom or my dog heard the door bell. Please do not hire this no good company.