Category: | Cell Phone Store |
Address: | 5105 Eldorado Pkwy #180, Frisco, TX 75034, USA |
Phone: | +1 214-872-2787 |
Site: | gowireless.com |
Rating: | 4.6 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM |
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Shelby C
Ive visited this location in the past to pay a bill or ask a question and it wasnt the best experience. I recently stopped by to ask a question about my plan and the manager, Matthew Isbell, was very knowledgeable about my phone (and other phones) and certain apps and features on my phone that could help me with my job that I didnt even know existed! This store seems to have turned around since the last time I went in. I will continue to go to this location for all my Verizon needs. Update on 2-22-2017: I visited a new location near my home in Allen mostly because my boyfriend needed a new phone case and we wouldnt have made it to this Frisco location before they closed. I have visited several Verizon locations in the DFW area and have been disrespected in every location EXCEPT this one in Frisco. Every time I have come in, the guys treat me and any other customers in the store as if they are VIP customers. They are patient and are available to help you with any questions or concerns you might have. Even if you come back in later in the day due to issues with your phone, they remember you by name and are open to working with you for as long as they need to in order to fix whatever issue you are having. They go ABOVE AND BEYOND and I highly recommend this location to all Verizon customers. I will travel the 15-25 minutes to this location each and every time from my home or the 5 minutes from my office during my lunch break to work with these guys because of the positive experience I have encountered here.
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Ron S.
I went in two weeks before Christmas to buy my wife a new iphone. I spoke with the representative and put down the deposit to hold the phone until the day after Christmas. He put a note on the box of the phone to aware other associates the phone was already sold. It also stated that I would be picking it up the day after Christmas right when the store opened. All of my contact information was on the note as well. My wife was super excited about her new iphone 6s that she was going to get the next day before we headed out to vacation. We show up 9:45 the day after xmas and after about 15 minutes of the two associates whispering and looking at the monitor, walking to and from the back they confront my wife and I and inform us their boss had sold her phone and that there was nothing they could do. He tried to offer a free accessory in the mix to make up for it. The associate was apologetic and told me that he would call me in an hour with some options. I never heard from them and I had to call back 3 times in order to speak with him. He said his boss had just walked in and I asked to speak with him, he put the phone down and then came back and said his boss went to lunch. I never received a phone call from the boss as we requested one for his mistake and the inconvenience it caused my wife and I.
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ArunThilak Ramalingam
Looks like Retailers, Premium or regular, are limited by what they can or cannot do in a store. I was trying to add a connection to my existing account and looks like it is not possible to do that type of activity in a Verizon "Premium" Retail store. Well, I waited whole 40 minutes before someone told me its not possible to do that here. Either there could have been a sign board saying what they can and cannot do, or be a little respectful of other peoples time and patience and ask what service that a person is waiting for and estimated wait times. Its not a day when the store was full of customers in line, there were only 2 of them and only 2 reps were working with them. In the 30 whole minutes, the sales reps couldnt pause for 5 seconds and ask me what I wanted ??? If the sales reps can pause 5 minutes to talk to other customers over the phone or pause to help out each other, why cant they pause to find out what am waiting for? not even offered simple apology in the end for wasting my time ...
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Kris Griffith
If you are looking to have a wonderful, positive experience at a Verizon store then this store is the one to visit!! We went to a closer Verizon store earlier and the person helping us was incredibly rude and angry (the store near Home Depot). We immediately left that store and came to this store. What an absolute delight it was walking in and being greeted by friendly and nice Verizon employees. Kenneth was wonderful, helpful, and patient! Weve never experienced this at a Verizon store before. I highly recommend Kenneth and this store (the other two guys working today were also nice). Thank you, Kenneth, for making this process fun and easy!
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Emmanuel Guzman
Hello, I wanted to say a few words about the the Verizon location over at Frisco TX (Eldorado). The guys that work at this office are great! My brother told me how awesome this store is, and how awesome the customer support is. So, I made the change from Sprint to Verizon, and I have made this location my central hub. Ever since I made the change, this particular store has been my go to store for all of my cell phone needs. The staff is great! Very knowledgeable. When you conduct business with this establishment, expect top notch quality. Quick shot out to my boys over at the Verizon Eldorado Frisco Tx location! Great job!
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Todd Wyles
Worked with Nick Mendoza and his team the past week. Nick was super customer-focused. We are first time Verizon customers--he ported over four phones and phone numbers from one of the competitors, and helped make sure our new phones were ready to go when we walked out of the store. His level of patience with guys like me who are both impatient and tech un-savvy was incredible. I highly recommend anyone wanting Verizon as their carrier to visit Nick on Eldorado in Frisco.
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darla watson
I walked.into the Verizon Store on El Dorado...and was greeted with happy faces and offers to help me!! Matthew and Kenneth spent a lot of time working with me and explaining everything very clearly to me! I love this store because these two gentlemen are friendly and helpful..they made me feel welcome! I was happy to find this store...because the store on Preston Rd and 121 is a cold sterile unfriendly environment! Thank you so much Matthew and Kenneth!
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Melinda LeCour
These guys were extremely competent and had a great attitude. Thats so unusual and so appreciative. They took the time to explain how to do what I needed to do and you sit there and do it for me. The help me eliminate it some apps I really didnt need and they helped me communicate with the store easier. Great salesman good all around pleasent young men. You are lucky to have these guy. It is obvious they enjoy their jobs. Thanks.
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Suleman Bharwani
One of the best retail experience Ive ever encountered. Coming from a very strong background in retail, this is the greatest example you can get for customer service. Matt went above and beyond on helping me out with my issue. The corporate store down the road were very rude and didnt acknowledge my concerns. I would highly recommend going to this store for your Verizon needs.