Wireless Concepts AT&T Authorized Retailer

Reviews 3

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Erik Weiss

Made the switch from Verizon to AT&T and had a pleasant experience getting set up with a new phone and plan. Until my first bill came and the "free tablet" I received with my new LG G4 was adding an extra $10 line fee to my bill. I had specifically asked the sales rep if there would be any kind of line charge or fee because I already had an iPad and didnt need the tablet. I also had a $45 (phone) and $15 (tablet) activation fee on my bill that the sales rep said they would waive. I went in to follow up on getting the fees waived and the tablet line removed and the same sales rep reassured me he would have the manager get it taken off. Another bill came and went and the fees and line charge were still on there. After a couple follow up calls and a 3rd bill I was fed up with being strung along so I switched back to Verizon. When my final bill came from AT&T I had the remaining installments due on my phone (Verizon will pay for that) and to my surprise I also had a $135 cancellation fee for the "free tablet" that was supposed to have been removed months prior. The cell service with AT&T was comparable to Verizon but consistently receiving poor customer service an led follow up left me with no option but to switch back to Verizon.

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Branden Scheel

Absolutely horrible service. One person (the manager) there and multiple people walked out due to slow service as he was struggling to comprehend what was going on. After finally figuring out what was going on with them, he got to us (an hour later). He was utterly useless and had no idea what was happening with a business phone plan and couldnt figure out for the life of him how to get a phone to switch on a business plan. Within 5 minutes told us he couldnt help us without really trying. HORRIBLE customer service and will not ever go here again. We waited so long our pizza was cold... Stats: Total customers lost in 1 hour : looked like around 4 Total people helped in the whole time we were there: maybe one? But couldnt get a new phone due to his incompetence Total time there: 1hr 20 minutes Total time helped: 16 minutes Total useful help: ZERO

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Kendwin Hunder

I met Sanchez, an ATT sales representative, at the store, hes great.