Verizon

Category:	Cell Phone Store
Address:	7835 N MacArthur Blvd, Irving, TX 75063, USA
Phone:	+1 972-869-1945
Site:	verizonwireless.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 11

Reviews 32

VISHWAS KANNAKATTI

Worst customer service rep and service mgr is definitely an idiot! I bought a hot spot after confirming with the service rep (who looked into the Verizon system) that the location I will be travelling to will be covered.. While in reality the hot spot didnt work anywhere around the location (i even took a pic of it). I had to buy additional costly internet at the place I was in..and even showed the mgr the receipt. He said I will get back 19$ of the 91$ I paid for. Clearly why would I pay 70$ for a service I didnt use? The worst and unfriendly store and customer service ever! ATT is way better in service. I could get ATT service at the place I visited. I wish I had stayed with my phone instead of doubting the service and wasting my money over this stupid hotspot!!

Warren Philips

I have been coming to this verizon store for about four years now and initially I was impressed by the customer service. Over the past year or so it seems like they have become more disorganized and apathetic. I went in to change some information on my account but instead of taking the 2 min to change the information, as they would have done in the past, I was told I could go online, reset my password and change the information myself. Why is your paycheck coming out of my phone bill? TLDR SUMMARY: The customer service lexicon should not include the phrase, "do it yourself."

Mark Rahil

Beware they will first ask you to enter your details into a tablet and run a credit check on you. They do a hard pull on your credit account. Then they go check on your phone and tell you its not in stock. When I asked them why did you not check if you first have the phone and then have me enter my information, they were trying to go into defensive mode and were rude. Worst store as far as customer service experience. Also wait times are longer than other stores because all the sales people go to the back and come out after a long time.

A Private User

In the past I have filed my insurance claim and received a phone on site. Im not sure how things have changed but when I went in to ask about it all I was handed was a post-it note with a phone number. I was told "Were not the insurance company, maam." in a blunt tone. With no offer to assist or work with me. Even if its "not your job" if you want to keep customers, you treat them with respect. Poor job.

Cedrick Amos

Over the Christmas holidays I had ordered a phone from Verizon. I wasnt able to receive it so I went to this store after Christmas. They didnt have my phone in stock and informed me that I would have to reorder online. Most customer service representatives would have not researched or took the time out to find that out. I strongly recommend Travis if you prefer good customer service at this location.

Charles Bradley

The staff was cool, but the Manager Cruz makes a bad name for Verizon and his self. My phone cuts off and on Asurion didnt send my new phone after they said it would be there next day. They said I can go into the store and do a fulifillment. Well this Weak Manager CRUZ saids because your not a doctor then its not an emergency. Well dont know about you, sounds like discrimination to me!

Kirstin Dybwad

We were considering switching providers when our contract was up due to the recent up in prices. We went in to talk to a rep and see if anything could be done to lower our price so we could stay with Verizon. Shane went above and beyond to get us the best rate and keep our business. He was great to work with- exceptional customer service. I would recommend asking for him to anyone!

Debbie Lowe

I usually HATE going in to tech stores. Kat and Travis were the best employees Ive ever dealt with. Probably at any location. They both had good knowledge and a willingness to help. I was in and out in less than an hour (which for me has been unheard of). Overall great experience.

Jay Kyra

Worst experience ever. Went to setup a new account, left 2 hours later (had to get back to work) with a headache and no phone service. Customer Service reps were rude and the manager literally threw her hands and the air and walked away without solving the problem for her employee.

Anwar Ajani

Travis at this store provides great service. He knows customer and their family by face and always greets even when he is not attending on us. The entire staff is helpful and professional. Always enjoy visiting this store. Doing a Great job!!!

Heather L

Jeff & Nate & Deneene are awsome! VERY helpful and knowledgeable. When i come in or call they know me by name. When i have employees come in they are always helpful. Highly reccomend service is great as well!

Andrew Carstensen

Ive heard of businesses working it out to favor the client. Verizon was unable to workout the situation I was in so I switched over to ATT and for the same price went from 2gb per month to unlimited data.

ⱣɌȺVƗN ɌȺMȺNȺ

Super calm. This place is super quiet and employees give great recommendations. I use AT&T but I will switch to Verizon some time soon, at the point where my contract is over and I can sell my phone.

Kate Schroeder

Shane was great! We came in knowing exactly what we wanted. Shane was friendly and easy to work with. The entire staff we encountered were kind and easy going. We would recommend this store to anyone.

John

Very helpful and patient. I took my mother to get help with her phone. They were very patient and respectful with her.They were also able to easily diagnose the issues on my phone as well.

Leesha Olivier

The staff here are very helpful! I went in because my phone was acting up, and they overnighted me a new one and fixed my account to save me a lot of money each month. Thanks!

mollieokeefe4

This store has been pretty good but Verizon customer service has been awful. Save yourself a massive migraine and just choose anyone else with good customer service!

David Cohen

Absurd. I wanted to get a new sim card, because i have a nano and needed a micro. Our company account is...pretty sizeable. He refused to give me a sim card...

Joseph Bryant

If you need a new service or phone, ask for Mark. Hes very helpful and really knows his stuff! Hell walk you through whatever you need.

Brendon

Customer service was so bad here that I switched to Google Fi that day. I had been with Verizon for 10 years.

RePaula Tate

I love the customer service that I receive at this store. Everyone if friendly, patient and always helpful!

A Private User

So helpful! Brandon went above and beyond the call of duty. Jennifer was helpful as well. :)

julie jones

This store is one of the best stores I visit! Everyone is very helpful and knowledgeable!!

William Howard

Nice people at this location. Theyve helped me out numerous times when I was in a bind.