Tom Thumb

Category:	Grocery Store
Address:	11920 Preston Rd, Dallas, TX 75230, USA
Phone:	+1 972-392-2501
Site:	local.tomthumb.com
Rating:	3.7
Working:	6AM–1AM 6AM–1AM 6AM–1AM 6AM–1AM 6AM–1AM 6AM–1AM 6AM–1AM

Location

Photos 100

Reviews 8

Steven Rosson

If you are shopping at this store, you are probably in the delivery radius for Amazon Prime Now, which will deliver groceries from Sprouts to your home in under 2 hours for less than youll pay at Tom Thumb. This saves me time, money, and effort relative to dealing with this store. Yes, as other reviews have pointed out, this Tom Thumb has the bare essentials on lockdown: it is convenient, clean, and has a great selection. Congratulations on being a functional grocery store! Where Tom Thumb loses out is on its service experience. Self-checkouts used to be a novelty; if you didnt want to wait in line, or wanted to play with the infrared scanner, thats where you went. Unfortunately, Tom Thumb ostensibly sees them as an opportunity to reduce labor costs by closing all human checkouts after a certain hour. (Of course, its Tom Thumb, so those savings are obviously not being passed onto the consumer.) So if you are disabled, have a huge cart full of groceries, or tend to buy a lot of produce and dont have all the PLU codes memorized, expect to have a fun time with that. In contrast, even Wal-Mart has at least a single human cashier available 24/7. Personally, I hate bagging my own groceries. Im bad at organizing things among the bags, never know how full is too full, and - most of all - I hate the wretched woman who warns me of "unexpected item in bagging area, please remove the item to proceed". But what I hate more than all of those things is having a supposedly high-end grocery store force me into that crappy experience. I would rather stand in line for a while than use a self-checkout, and Im not alone in this preference. This is why I used to come here for everything but now will only shop Tom Thumb for the things I truly need immediately (and Ill still feel dirty when I do it). If you want to have some fun, come to this store with the Amazon Prime Now app installed on your phone, and before you put something in your cart, check the price to have it delivered from Sprouts. Want fresh salmon at Tom Thumb? Its often $9.99/lb, while Amazon will deliver it from Sprouts for $5.99 or $6.99/lb. Want delicious, fresh produce? Avocados online are $0.50, bell peppers are $0.50, huge bunches of spinach are $0.50, etc. Bell peppers at Tom Thumb are usually $1.50 or $2, and their $1+ avocados are of dubious quality. A big jug of orange juice is $2.99 at Tom Thumb (bag it yourself, carry it home) and the exact same price via Prime Now (delivered to your door, already bagged). This store gets 1 star for having an awesome kosher selection and 1 more star for Josh. Beyond that, Im not going to deliberately pay extra to be subjected to a sub-par, humanless experience. If stores like Tom Thumb are to have any hope of surviving the likes of Amazon Prime Now and similar services, they will need to start putting customer experience a little higher on their priority list. If you intend to force me to buy my groceries from a machine, I am happy to do that, but its going to be from my phone at home.

Jerry Martinez

If you need anything from the store on a Friday evening good luck. The place practically shuts down and no one is available in any department. And the night manager, Veronica, does NOT want to to assist in anything. My friend and I went there on a Friday evening to get a cake and balloons for a celebration. I went up to the night manager to ask if she can write something on a cake. She told me the bakery was closed at 8 and no one was there to assist. I ran into a lady at the deli and she was able to get someone to assist. We went to floral for balloons, no one there to help either.. when ask Veronica indicated that closes at 8 too. No one there to help you. While checking out, Veronica called us "problem customers" to other customers, and her "guest" friend, practically kicked us out of the store. Called the store manager to return my call so that I can explain what had happened, he calls me 5 minutes before he goes home, apparently he doesnt care to talk either. never going back or shopping at Tom Thumb.

debra Sparks

I will go down to the one on Royal from here on out. I always get poor service to the point that I do a self check out so that I dont have to deal with a rude person. The last time I went in the deli which is always a hit or miss. The man rang up my cheese under the wrong price when I told him he had charged a dollar more he told me it would come off at the register. I then explained that it wasnt marked on sale and the cheese without the sale price was a dollar cheaper he just stared at me. So after them taking 15 mins to slice salami and cheese I go to the self check. Sure enough wrong price. In a hurry now and they send it back to get the price check and Im at the point that I tell them just to forget the cheese. I have complained to the manager to no avail before and now will just not return. Instead I will have to go out of my way to shop instead being able to stop on my way home. Thanks Tom Thumb!!!

laura blowey

I live near a different tomb thumb, but I go out of my way to come to this one because they have my favorite cashier: Sakina. She is always kind to the people she interacts with, she takes care with my groceries where I have seen other people or stores just jam items in. She takes the time to inquire about your day and is always positive. About a few months ago I was having a bad day and the minute or two with her actually made a difference, which is why I always go to her store, and her lane, no matter how long the lines are, or how long the drive.

David Mallon

LONNGGG check out lines -- always. IMO a poorly managed store. Check cashier lines before you start your shopping. Usually the checkout takes longer than filling the basket. They never have enough people in the front of the store and they dont react as the lines get longer and longer. I guess the store management just doesnt care. They have self-checkout -- when they have them open -- but they also develop a long line when the 1 or 2 cashier lanes they have open begin to overflow.

Sean Roash

i make a lot of shopping at this branch and the reason is because they have no compettiotion and they take advanced because of this the prices is almost double from any local walmart or other shops like fiesta and kruger i want to be fair so thats why Im not leaving 1 star is because they have clean store and quality products but the prices are very expensive

Rena Slough

MAAAAAAN,,, my husband bought a slice of birthday cake, a lemon roll, SWEET POTATO PIE from this thom thumb about two days ago.THEY WERE ALL SOOOOOOOOOO DAMN GOOD and i hate to say it but the sweet potato pie tasted better than ANY sweet potato pie IVE EVER HAD. This thom thumb HAS THE BEST BAKERY EVER!!! So much for my diet CAUSE I WILL BE BACK.

Casey Johnson

Great kosher variety although the store is pricey. I dislike the self checkouts, I would prefer there be more human cashiers on staff. Also, I dont like to enter my phone number to get the rewards savings, thats just how Tom-thumb (Safeway) tracks what you buy so they can eventually increase the price on items you buy regularly.