Dallas Dodge Chrysler Jeep RAM

Reviews 3

MI

Michael Karbowski

I brought my 2008 Chrysler 300 SRT Design in on Friday, July 17, 2015 because the driver rear tire pressure was displaying "--" and because of that, another light was on and car "dinged" every time it was started. I had made an appointment earnings the week with Alex/Alejandro. Im not sure what the point of making an appointment is if he isnt waiting for you. Rick Summers took down my information. A few hours later, Alex calls to tell me they need to replace the sensor and I give the okay. I come back, pay $247.65 and leave. When I start the car there is no "ding" and I think all is okay. But as I drive off, I scroll through the settings and notice that it was still displaying "--" where the tire pressure should be displayed. So I turn back around and tell Alex what is going on. I wait for an hour an a half in a hot building (air was not working properly) to have Alex tell me that it takes 3 hours for the tire pressure sensor to reset. He just wanted to get rid of me. I drove a friends car to the dealership so I had to drive to pick up my friend to take him back to the dealership to pick up his car. On our way back to the dealer, there was a "ding" while Im driving and ALL of the tire pressure sensors displayed "--" and the warning light was back on. Its after 5 pm on a Friday and Im furious. I get to the dealer and cant find Alex. I find Rick Summers who helped me earlier that morning and show him the latest problem. I tell him that Ill be back Monday morning. MY PROBLEM WAS NOT FIXED AND IM OUT $247.65 I return Monday morning and find Rick. He said hed let Alex know I was there. "No thanks, Id rather work with you." Rick calls me after a few hours and tells me (this is VERY IMPORTANT to my review) that the tire pressure sensors are having a problem because of the ignition system that has been recalled. Let me restate, the tire pressure system isnt functioning because of the ignition. There was a recall on the ignition system. He said they didnt have any and would let me know in 3 to 5 business days. MY PROBLEM WAS STILL NOT FIXED AND IM STILL OUT $247.65 Heres disgusting part of my story. While at Dallas Dodge Chrysler Jeep they ran a full diagnostic test on my car. There were a couple minor things that Alex said werent anything I had to take care of immediately. I had to drive to Austin for a conference. At no point did my tire pressure ever reset. On my way back in Round Rock. my car overheated with NO PRIOR INDICATION until it was too late. The air came on and off for a moment. Then suddenly all the lights on the dash turned on and my car died. I was towed to a garage where this was stated: "vehicle overheated engine seized fan module seized fan blades went through radiator causing vehicle to lose fluid and overheat advised customer of condition." ARE YOU KIDDING ME? I was at the dealer DAYS before this happened! AND REMEMBER WHEN THEY SAID THE TIRE PRESSURE SENSORS WERENT WORKING BECAUSE OF THE IGNITION PROBLEM?! I GUESS TEMPERATURE SENSOR WASNT WORKING EITHER!!! It was going to cost about $7K to have my car fixed. I was out of town and wasnt going to pay that amount, so I had my car towed to CarMax and sold it. At the end of the day MY PROBLEM WAS NEVER FIXED AND IM STILL OUT $247.65 I WILL NEVER EVER TAKE ANY CAR TO THIS DEALER!!! Oh, and of course I was never called about the new ignition system 3 to 5 business days later.

RO

Ro Gonzales

Im an owner of a 2014 Dodge Journey Sxt, we bought it in Feburary 2015 and we went through Henry Flores as our salesman. Everything went great that evening, however it did take long. at the end of everything and going through the papers at signing, everything seemed so rushed to get out of there because we had other things to do. Later to find out we didnt have all the extended mechanical warranty that we thought we purchased with the vehicle. (one thing I would definitely tell ppl, double check everything before signing and go over it again, there is nothing wrong with doing that) Our first oil change was on the house (you get little car stamps on your keychain) that was awesome not paying anything! Around September -ish our check engine light goes off and this time I take it in for a diagnosis and get the code, at this point Im totally scared because I found out we do not have all the mechanical warranty I thought we purchased. So I freak out and tell them to just give me an oil change (2nd) and I will come back for the engine light. ...after that incident about a month later in October we notice a oil leak, the oil leak continued and we continued to put in oil every week or so. We didnt have the deductible to spend to have it looked at and if then we didnt want to have it fixed have to pay a diagnostic fee on top of that....so I was afraid to drop our vehicle at Dallas Dodge and let them tinker with it and say this crazy enormous amount or something of that nature about what is wrong with our SUV. Well...fast forward to this week. This Monday I was just stressed to the point where I did no longer want to deal with the issues of our vehicle, I go to Dallas Dodge service department and speak to The service Manager Alex Padilla. I voiced my concerns and told him straight up how I felt about everything in regards to my family, finances, and how I feel about our vehicle and the way its been since purchasing it. Alex tells me to bring it back in the morning and drop it off and he will get me into a rental and to bring $50 for the rental, which was all I had after paying a utlility bill. He called me yesterday and told me what was wrong with my vehicle and that theyre fixing it(problem was under warranty) and he would try to get the deductible waived but wasnt sure. I told him it would be great because I was broke til next week. Alex calls me personally from his phone to give me updates on my vehicle, he told me this morning it was ready for me to pick up. I show up to pick up my Journey and the service clerk hands me my documents of the service they did, and amount due was .o dollars! My heart dropped because Alex has no idea that he just blessed us tremendously!!! I go to his area and give the guy a big hug and told him I was going to give the dealership a great review because of him. he came through and took care of us when I was down and out with our vehicle. He took the time out to message me and call me with updates and not only that but fixed our SUV and no more engine light either! Alex is the man! Thanks again buddy for taking care of my family! True blessing.!!!!!

ST

Stephen Cogliandro

IF TIME IS IMPORTANT TO YOU, THEN DONT COME HERE FOR SERVICE. I work 40-60hrs per week and dont usually have time to take my car in on a weekday, but when I found out this place was close to work and offered a "convenient" customer shuttle service, I expected this experience not to be a complete waste of time. I was wrong; this dealerships service department is not organized or efficient. I had a service light come on and set an appointment at 10:20am to check why it said service my 4wd system. I arrived just before my appointment; it was obvious they had no idea I had made an appointment because I was asked the exact same questions as I watched a blank service form be filled out. Why did I spend the time answering these questions when setting up the appointment?! Then, I sign up for a shuttle (even though it was another question I had answered during making the appointment) to which I was told, it will be about 20 minutes because the driver had already taken someone (which I was ok with at first). After 30 minutes, I asked when the driver would be back. The person helping me at the desk called the driver, and then told me it would be another 20 minutes. I was infuriated because the driver had taken their body shop guy back to the shop. However, this "convenient" shuttle service was marketed as a shuttle for customers, not for business use. I said this was unacceptable and eventually a very nice service rep (Kim) was kind enough to allow an employee to drive me back to my office in her truck. Now, I just called the service department to check on the status of my car. It has been 4 hours since my appointment, and Kim could not read my name on the shuttle signup sheet, so nobody has even started working on my car! My name was filled out by the first person I made the appointment with, and it was taken again by the guy who refilled out a brand new service form when I arrived. I do not even understand why the shuttle signup sheet would ever be used to identify a customer. Additionally, I was told that I would get a call back shortly about the situation of my car... that was 30 minutes ago and I still have no received a call! I believe that because I look so young, I am not being treated as considerably as an older customer would be. However, I have studied business/worked in operations long enough to see that the operations at this dealership are inefficient and the person in charge of operations should be replaced. There is absolutely no excuse for this lack of organization! Now, I have to call the dealership back to see if I will even get my car back today. I am not sure how I will get home today, but thanks for making my day so difficult Dallas Doge Chrysler Jeep!