T-Mobile

Category:	Cell Phone Store
Address:	25823 US-290 C, Cypress, TX 77429, USA
Phone:	+1 281-256-6725
Site:	t-mobile.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 6

Reviews 41

Natalie Scheiffele

Feeling extremely frustrated! "Bought" my new Iphone at this T-Mobile location 18 months ago only to find out today that Ive been leasing it all along and now owe a final LARGE payment. Ive been a T-Mobile customer for 17 years and we have several other phones on this account that we ARE NOT leasing. I would have never selected to lease a phone....I dont need to upgrade every year or even every 2 years so theres no reason for me to lease. I am irritated at myself for not reading the fine print of the agreement and understanding what I was signing but I KNOW that the sales person DID NOT tell me it was a lease. I can remember the guy at the store clearly. He was hustling and rushing through and trying to take care of me and two others at the same time. Im not happy!!! I am thinking strongly about changing carriers.

Delton Tristan

The customer service is terrible. I went to exchange a iPhone 6 plus for one I had sent there from T mobile online service. I get there the guy is like let me see your phone then awkwardly stared at it and said let me take this to the back real quick. I was like WTF? He then returns with the manager talking about they cant accept my device because its slightly bent while continuing to treat me as if Im trying to scam them. Instead of doing whatever they can to help a loyal customer they basically told me that they cant help sorry goodbye. This place sucks hopefully I can find help at a different t mobile store but Im definitely never returning to this one.

Brandon Wallace

Terrible. Going back to ATT. This store promised 3 $200 prepaid Visa credit cards for porting our 3 ATT lines. After several calls to T-Mobile, we are only getting one of the 3 cards (weve been told, but Ill be surprised if the one even comes). They messed up all of our phone settings (required calls to T-Mobile), and all of the promotions. They are worse than cars/mattress sales reps. Also, while the LTE connection was good, the phone connection is basically unusable - even with wifi calling. Also fun, Ive had to call every month to get billing corrected. Worst decision and company ever!

Bertha Garcia

I was there for 15-20 mins didnt know I had to give my name or sign in, then another lady came and one of the tmobile staff ran to her and got her name , when I told her that no one had gotten my name and that I was there before her, she started saying that no, that the other lady got there before us and that was a lie. I dont know if it was her friend or what but that was not fair. They need to pay more attention and treat all customers equally. This is the last time I come to this location. Very bad customer service. Do not recommend it.

Elizabeth Revelise

Needed advice about purchasing a new phone. When I called this morning, the customer service lady was patient and took time to explain my options about buying this phone. On her recommendation, I know where to look for the phone I want and the service I want. She did not try to sell me her phone or service from her company, but was exactly the technical help I needed. Thank you, T-Mobile Cypress

Anna Herr

Seriously hate this place. Came in a good hr before closing, there were two families ahead of us....tell me why someone who came in 5 minutes before they closed got service before we did, if they had a list of who came in first. We ended up waiting for almost two hrs before we finally just left, without having anyone help or even check on us. Never again.

Victor Sanchez

Horrible customer service alot of their display phones are cracked or have a blown up battery and they are missing many phones to display for example there was no display for the iphone 7 plus, they had a 6s plus in its place where it said iphone 7, they did not have an lg v20 to display. Overall I do not recomend coming to this store.

Tiffany Kelley

Wanted to buy a new iPad. Walked in and stood there for over 20 minutes and watched several people get helped who walked in after me. Was never even acknowledged. But there were employees standing around doing nothing. Every in store experience with Tmobile is horrible. Ill just have it shipped.

A Private User

Never asked what I wanted preceded to wipe all my contacts without saving them and never was able to retrieve my numbers which were completly lost. Many of my repeat customers who I have lost contact numbers to thanks to the negligence of the staff t Mobil supplied

James Singleton

Wow, once you have service, they didnt want to be helpful. I was looking to get a Sim card changed for a new phone. She didnt have any and was more interested in flirting with coworkers than helping me.

Carey Fleming

Customer service is HORRIBLE!!! They always have plenty associates working but over half are hiding in the back, causing a long wait up front! Be prepared to wait at least 30 mins before being helped.

Susana Zamora

They have only 2 agents for a lot of people visit the store, they take for ever to attend other customers. We have lo leave the store 2 days in a row. Very bad customer service....

Erika Rowell

If ur looking for a phone go to best buy first they are cheaper..same phone learned that the hard way....i bought a phone there (tmobile store) for $60 more then best buy :/

Muneer Jallouq

Great storefront location. Good customer service. I usually get in and out in about 30 min and take care of everything in need to. I can get busy after 5.

Justin Fox

The customer service is very poor.. Especially when you call them. The cell service isnt really that good, unless youre close to one of their cell towers.

Dil Kula

Diana the Assistant Manager really took her time to help me on a matter that was handled poorly at another store. She has great management skills.

Aitazariah BanYasharahla

Sloooowwww, understaffed, and they talk too much...I waited 35 minutes to be helped with a 5 minute situation...hire some more help..

Charly Marin

Yessika Mejia was extremely helpful. I will definatly be coming back to this store even though its not the closest one to me.

Park

Whats the point of a store if they just tell you to call customer service and that they cant do that here.

Faisal Dadabhoy

I had worst experience, these are scam artist. They promised, a free upgrade and hit me with charges later

Laurie DesAutels

Average customer service. I eventually left the store after my second attempt to solve an issue.