Eyeland

Reviews 6

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Rob Rubio

Dr. Boeckman is one of the best optometrists around. I have been his patient since 1984. He is very knowledgeable about the latest and greatest procedures and the available items in eye care, His office is equipped with up to date equipment to provide that care, and he is very friendly and personable. I am active duty military, and still go to him when I come home on leave rather than wait 2 months for an appointment in a military treatment facility. He always goes above and beyond to provide my care, keep me informed of the latest advances in eye care, and make me feel welcome home. Unfortunately, his staff does not have the same customer service skills as he does. Most of them are young adults, and this generation definitely suffers from a sense of privilege owed them. They act as though they are doing you a favor by giving you their time, and even speaking to you. Having spent my entire working career in customer service and now in the military, public affairs, I know what character one should have and the work ethic to go with working in this field. The staff although "usually" friendly to me through the years, appear as though you are bothering them, and they are too busy to be concerned with you. You have to keep on them to get your needed answers. For example; I was never informed that my first order of contact lenses had arrived, and when I called to ask about them after receiving the second order, was told they had been there for 2 weeks. Someone should have called you. Well, no one did obviously or I would have stopped in to pick them up while I was still in town. When my glasses finally arrived in the mail, not all the corrections were made that I had discussed in detail with the optician, except for the new lenses. He never bothered to check them before sending them out. The solution, just go out into town locally and get the corrections made. Shouldnt cost too much. I have read some of the other comments here, and judging from what Ive witnessed, I would have to say that they are pretty accurate with regard to the staff. I always try to show kindness, respect and appreciation for anyone that provides assistance to me, but sometimes "killing someone with kindness" doesnt always work. I chose to give Eyeland 3 stars even though Dr. Boeckman rightfully deserves 5+, and the staff deserves 1. After this latest visit, I will probably continue to get my eye care from Dr. Boeckman, as the staff usually has a high turnaround rate, so I would expect to see different people next time I am home. Dr. Boeckman is a great doctor and an incredible man with good character, integrity, and work ethic. It is just a shame that the staff does not share these personality traits.

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naomi fusaro

THEYRE ALL RUDE. THE EYE DOCTOR COULDNT EVEN GIVE ME THE NAME OF MY EYE CONDITION WHEN I ASKED, AFTER THEY DID ABOUT 10 TEST TO GET MY PRESCRIPTION. WHEN I ASKED THE LADY UPFRONT WHAT MY PRESCRIPTION OF MY EYE WAS SHE WAS RUDE, AND SAID OUTLOUD WHAT IT WAS IN THE WAITING AREA, AND I KNOW IT WAS AS BAD AS SHE SAID IT WAS. WHAT ABOUT PATIENTS PRIVACY. THE PPL SELLING THE GLASSES WERE RUDE SAYING I NEED TO GET ANTI- GLARE WITH IS A EXTRA 90 DOLLARS, AND TEPHLON OR SOMETHING TO PROTECT MY EYE, ANOTHER 70 DOLLARS, AFTER I TOLD THEM OVER AND OVER THAT I WEAR THEM LESS THAT 1% OF THE TIME BECAUSE I WEAR CONTACTS. WHEN THEY CAME IN, THE GLASSES ARE TOO STRONG AND GIVES ME A HEADACHE AND THERE IS A HUGE GLARE, N ALL THEY TELL ME IS I SHOULD HAVE TO THE ADDL ANTI-GLARE, AND TEPHLON . N THEY KEPT TELLING ME THE FRAMES ARE TOO BIG FOR MY FACE, IF I LIKE THEM, I LIKE THEM. I WOULD HAVE SPENT 400 FOR ONE PAIR OF GLASSES. SPENT 100 ON FRAMES, 100 FOR LENS. NEVER GOING HERE AGAIN. RUDIEST STAFF I HAVE EVER MET. STICKING TO MY SMALL LOCAL EYE DOCTOR I NEVER HAD TO ADD ALL THE OTHER STUFF TO MAKE ME HAPPY. I JUST DIDNT LIKE ANY THERE FRAMES SO I THOUGHT I WOULD GIVE THEM A SHOT.

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Brittany Hamilton

I was a little disappointed at the wait time during my eye exam last Wednesday, but they made up for it with my glasses. I was told they would be ready in 7-10 business days, and then have to wait another few days for shipping. Instead, they were ready in 3 days, and shipped overnight! Super impressed with Dr. Bloom and all the kind people running the office. HOWEVER, I strongly disliked the lady who assisted in picking out/ordering my glasses. She was incredibly slow, but the biggest thing was that she didnt disclose all my insurance information. I saw after the fact that I couldve had a discount and bigger frame allowance on certain brands, and that wouldve definitely influenced my decision. I feel taken advantage of, because I purchased frames (with a good chunk out of pocket), when I probably couldve spent less money if Id known what my insurance said. Big turn off.

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Emily Nashea

I took my 4 year old for an appointment with Dr. ORear because his eye had started to turn in. She was amazing. The staff was amazing and so helpful. They were great at calming him down and getting him to cooperate, which isnt always easy! They didnt mind that I was chasing my 1 year old around while he was getting his eyes checked either. When we went to pick out his glasses, the optical shop staff were so helpful! Not a single one looked at us without a smile on their face. The lady that helped us pick his glasses was awesome. She educated us on which size was appropriate for his face. After reading about the fit of glasses, Ive learned its extremely important to get the correct fit. We ended up leaving with a happy 4 year old and a happy mama! So much so that I scheduled an appointment for my 1 year old and myself for later this week. Highly recommended!

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Steve Hamrin

It had been longer than I thought since my last eye exam. I was traveling to Houston (and Conroe) and, on a recommendation from a friend, decided to see the optometrist at Eyeland. Everyone there was very friendly and professional. Dr. Boeckman took the time to explain a lot about what was going on with my eyes and why my old glasses werent working any more (mental note: dont wait 4 years between eye exams!). Cathy was super-helpful in helping me pick out new frames which my wife fully approved of when I got home. They have got lots of really cool machines to test for everything, which personally I thought was very fun, but they also made it a very personable and friendly experience. Well recommended!

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Brian Singh

Moving from England to the Vintage Houston area, there had been difficulties in finding a reputable and competent optometrist. So my search went out all the way to Conroe. I was scheduled to see Dr. Bonnie Bloom at Eyeland. She was not only thorough, highly skilled and knowledgeable. But also showed sensitivity, compassion and clearly took the time in appropriately giving the right and sound advice. Dr. Bloom exceeded my expectations and I would highly recommend her to anyone who needs an eye examination and has any vision difficulties. She is a top notch eye specialist with a great sense of humor, who connects with all of her patients.

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