Verizon

Category:	Cell Phone Store
Address:	6560 Garth Rd #100, Baytown, TX 77521, USA
Phone:	+1 281-421-7076
Site:	verizonwireless.com
Rating:	3.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 11AM–7PM

Location

Photos 18

Reviews 8

Amalia Gonzalez

Worst customer service experience ever!!! they have the worse management.. went in to the store to get my phone warranted out like i was told to do by a customer rep on the phone... and walked in the door and was greeted by a no I cant warranty your phone mentality, and would not even look up my account when I asked the guy to do so.. Brushed me off saying my screen making a sound when i pass my fingers through it is not a valid issue, unless my phone is experiencing a software issue they cannot do anything for me, not even make a note on my account as I was told that had to be done....After they clearly inspect my phone and decide i do got a warranty covered issue and pass me to the back to back up my data and get started with resolving my problem I then show the guy again the problem I am having with the phone... He finally realizes im not talking crazy and you literally hear noise coming from the screen as you pass your fingers through it, and inspects it one more time and even tries to take off a NON EXISTING SCREEN PROTECTOR, he realizes there is clearly an issue with the phone, so goes back and talk to his supervisor and comes back saying oh no sorry there is a crack on your phone here at the top. I cant warranty your phone sorry you got to buy a new one... Apparently a crack got passed through 4 different phone inspections and now suddenly appeared and now I have to buy a new phone... Great way to take care of your customers Verizon, amazing staff you have that cracks others peoples phones in order for them to buy phones from you when you specifically tell them you are not paying for another phone when you been dealing with technical issues for the last 5 months with them. Definitely thinking about transferring my service if this issue does not get resolved.

joanna mitchell

I was dreading a visit to this store today. The wait is always interminable and the staff is usually less than helpful and not as educated about the products as they should be, at least not educated beyond the sales pitch theyre supposed to give. A few years back, the manager at that time cussed at me! Believe me, if I could avoid this store, I would. However, today I was greeted by Chandrice Guidry. She was EXTREMELY helpful. Shes not a bubbly, I-can-be-your-friend type of sales person. She is polite, direct, business minded, and customer-service oriented. When I woke up this morning, my HTC Incredible 2 had not charged, wouldnt recognize that it was even on the charger and refused to turn on. I explained that to Ms. Guidry and told her that I really couldnt afford a new phone right now. Instead of trying to persuade me to spend more money than necessary, applying the charges to next months bill, she went through all of the required steps that she had to do before sending in a request for my phone to be replaced under warranty. I couldve cried, I was so happy! If Ms. Guidry and her peers can provide service like this, my family and I might just stay with Verizon after all instead of waiting for our contracts to expire so that we can take all 7 phone numbers to another company!

Kyle Crawford

Please be careful of one of the managers here. Her name is Julie. She will lie and misrepresent Verizon policies. Or either she doesnt know which is sad considering shes a MANAGER. She tried to FORCE me to keep a phone that I was returning, within my grace period. I had to explain to her the difference between a exchange and return. I said "you cant force me to keep this phone maam" and her reply was "yes, I can".. She doesnt have a clue about the difference between a exchange and return and this is a MANAGER!! I went to another location and didnt have any problems, in and out in ten minutes. I had to go twenty miles out but, its okay. Julie will soon have to explain why she was going to FORCE a customer to keep a phone that was being returned within the grace period. These are the same issues this store was suffering from awhile back from these types of MANAGERS. Apparently Verizon keeps bringing in these faulty people without knowledge of their own policies.. Ive already sent my letter in to Verizon about this DISHONEST person.

Kevin Diepenbrock

I just moved to Baytown area I-10 hwy 146 area and the service sucks I came in the store complained asked for them to put in a trouble ticket they said they did but i called verizon a week later casue i havent heard anything and they told me nobody sent in trouble ticket so then I asked to get out of my contract casue Phone doesnt work they sent in a ticket said they had a problem waited 3 weeks for that when they said it was done my phone didnt work any better, they sent me a new phone same results long story short after 2 months they want me to buy a booster at $100 I work in two locations and live in the area so they want me to spend another $300 worth of equipment and wont let me out of my contract if you live in this area stay away from Verizon!!!

Kim SueU

In an environment where employees come and go, Marcus has handled my familys account for over four years. Ive followed him from two other stores. He did a complete phone review to make sure Im getting the best deal. Hes handled all my changes: when Ive gone overseas, added lines, upgraded, and when the unfortunate accidents have taken my phones from me too soon. Marcus is the only Verizon person I deal with. Marcus is also the only one I know that will set an appointment so I dont have to wait too long. If I just stop by, he is always helping someone so I usually have to wait a little longer, but he is worth waiting for. He knows his stuff and is honest.

A Private User

This is single handed the worst Verizon Wireless store Ive ever been to. They are even worse than the one in the Greenspoint area. The staff here are all idiots, they have no knowledge of the products they are selling. Their only focus is taking your money and lying to you if they have to do it. They claim theyll waive activation fees, lie. Youre better off calling Verizon Wireless and getting help if this store is your only option. If I could have given this store no stars I would have, but Im forced to give it at least one. Dont go to this store!! Useless staff!

Jill Matthews-Hadley

Dealing with phone service isnt always a pleasant experience, but it was today. We were promptly acknowledged, our sales associate, Jmarkus, was well knowledged on the devices we wanted as well as plan information...no extra hype. That was MUCH appreciated!! He helped us with just what we needed and didnt try to push unnecessary extras. He was professional, respectful, pleasant, kind, well mannered & very costumer oriented. A rare find when customer service is becoming a dying trend.

Nicole Negrete

To start off, the guy who helped us through the process, Elmert, was extremely helpful and had a lot of patience with all the questions I had to ask! There was also a lot of trouble with getting my contacts, photos, and other things transferred over along with keeping my same number and he went above and beyond to help with that as well! Overall, the experience and atmosphere were both great. Wait time was not terribly long either (much quicker than Ive experienced with AT&T).