Verizon

Reviews 7

GL

Glenn Gutridge

I am traveling, suddenly my phone tells me I have "invalid battery." Well, this is the same battery that got me through France, the same battery that I was using in California hours before. Called 611 when my charger did not provide a solution to the message. No battery indicator on the phone. Tech Support said - "I dont know" maybe you should take the charger and the phone into a Verizon store and have them check the continuity.." So, I launch Google, find the closest Verizon store to my hotel (a short drive away) and I read the reviews posted about this store. Do I want to go? Do I have to go? not knowing the area - is there a store close that understands customer service, understands the economy is in terrible shape business is crying for customers (to return) and there are 11 million people who would love to have a job at this store? Shame on you Verizon, for allowing such an operation blemish your name. (Way to fix this problem - a few positive reviews and a change in store personnel and operations management...) Where is the Regional Manager when you need one? I am going in.... if I get outstanding service - I will post again, if the service I get is like the previous two posts - I will not take up any more space on this board. Thanks for the honest and descriptive reviews.

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JA

Jake Wawrzyniak

My parents were in this Verizon Store on 6/24/17. They had Verizon for a couple years now. My dad had purchased a new phone and wanted one of the employees help him set it up. The guy who was there, they didnt catch a name but said he was a big guy, simply said "We dont do that, there is an app you can download and it shows you how to install and update." My mother also got a new battery and she asked the man as well if he could show her how to replace it. He said, "Just open the back of your phone and swap it out." She asked him is it safe to do it with the phone on? He said it doesnt matter... What kind of customer service is that? My parents are in their 60s, they arent good at technology. In a profession, which i assumed required customer service and knowing about phone technology this man was horrible at it. I work in sales, we get graded on surveys. If we dont receive a completely satisfied survey it is a failing grade. Verizon should look into training there employees to do a better job at interacting with customers and assisting them the correct way when it comes to questions and help. Horrible service, absolutely horrible

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EM

Emile Nelson

THESE GUYS ARE THE WORST. I had an LG G4 that wouldnt turn on and I went to the store for help. I got "help" immediately but Loni( THE GM) told me that the problem was the battery and that a new battery would fix the problem. She also insisted that since I was eligible for an upgrade I didnt need insurance and took it off my account. I got a new battery and the phone still wouldnt boot. It turns out the phone was recalled. I went back to Verizon and they told me to file an insurance claim and that it would cost only $100. It cost $150. Luckily I went online and saw that my phone was recalled, called Verizon and got a new phone the next day. I feel misled and lied to by the staff of this Verizon store. They were unhelpful and when I asked about some of the other phones it turned out that I knew more about the devices than they do. THIS STORES STAFF SUCKS! YOU WOULD BE MUCH BETTER JUST CALLING VERIZON THAN GOING HERE. If I could give fractions of a star I would.

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ST

Steven Kogan

Big thanks to Nicholas and Al! I went in to upgrade my phone on April 30. I was torn between the S8 and the LG6, and Nicholas pointed out there was a promotion on from Samsung to get a free Gear VR with any S8 purchase. That swayed me, so I purchased the phone and then went home to claim my free gift. I then received an email from Samsung that the offer had expired on April 20 and my purchase did not qualify. I immediately called the store and spoke with Nicholas, expecting to hear I’d been misled. However, he informed me that Samsung had given conflicting information, but they would honor the promotion and give me a unit in the store. Sure enough, that evening I went in and met Al, the store manager, who was waiting with a Gear VR that had been pulled aside and was ready for me. Thanks to Nicholas and Al for a great experience and honest service!

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A

A Private User

Three times my teenage son has gone in for problems with his phone and twice they have screwed him over. This last time was the charger on my sons phone went out, the charger was 6 months old. He went in to get a new one and they sold him universal charger, telling him that it fit all phones. They would not let him take it out of the box to check to see if it fit. Of course, it did not. I took it back to the store and they refused to refund the money, even though I had the receipt. My husband went in and they offered an exchange, however, that is not what we wanted since we do not want to do business with that store ever again. We needed the charger, so it was exchanged. This store is lacking in employees who know their products and who are willing to be helpful. They make errors and never own up to them. Beware this store.

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HE

Henry McManus

Ive had several problems with my phone, just an unlucky string of bad phones. Every time I went to this store, it just felt like they were trying to get me back out the door. They barely asked any questions, usually just ordered a replacement and figured that would keep me away for a few days. Any questions I asked were usually met with really short answers, and a feeling that I was annoying them. I used to get much better service at this location, but it has gone way downhill. The manager also seems to only know how to manage, and gets a nervous look if asked any actual questions until he can pawn you off on the kiosk or one of the reps. While if hes just there to manage the lower reps, thats fine but dont be out on the floor. If he HAS to be then he should read up on something other than what the flier says in the window.

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PE

Peter Zelley

My fiance and I got a great deal. The salesperson really took the time to find all available discounts and walked me through the rebate process. I was with the yella fellas for years but terrible service made me decide to pull the plug on my grandfathered unlimited plan. The guy helping us would have laughed at my humorous play on words because he was just that cool. Perhaps he would juxtapose cancelling a phone contract in order to get a better phone with the alleged act of euthanizing ones grandfather to allegedly get his watch collection. His appreciation of the ironic and absurd was nearly as fine as the many watches worn fashionably on each wrist, and, I think, upon one ankle. Although, maybe hes a drunk driver; but who am I to judge? After all, with the deal we got we practically stole the phones!

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