Mandala Crafts, Inc.
| Category: | Manufacturer |
| Address: | 8711 Burnet Rd F68, Austin, TX 78757, USA |
| Phone: | +1 866-446-5988 |
| Site: | mandalacraftsinc.com |
| Rating: | 4.4 |
Location
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Reviews 4
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I ordered an item from the Mandala Trading subsidiary Mandala Crafts Inc. from Amazon, ASIN#: B01BUKILDG, "Mandala Crafts Chinese Japanese Korean Eating Washable Titanium Chopsticks Set (1 Pair)". They admit that the bullet point descriptions and the images used for the item were incorrect and showed a black gift box which was to come as part of the purchase. I received my titanium chopsticks in a paper box, in a small sack, with no black gift box. When I contacted the company regarding the difference in the item I received compared to what was advertised on their site, they indicated that it was an error on the part of their manager that the items pictures were never updated and that the items were no longer packaged in the black gift box. They offered no remediation nor restitution for the blatantly false advertising that they admit to perpetuating. I would never have purchased the item if I had known it came without the box as it was no longer suitable to be presented as a gift, which was the reason for my purchase. In a subsequent exchange with the company they admitted that they had the gift box that should have come with my order all along. They said they would not send it to me now because I had left negative feedback for the item and for them as a seller on Amazon which was completely factual and intended to warn other consumers that the images used for the item were incorrect. This means that they not only choose to send my order without the gift box and use inferior packaging to start with, but have the means to resolve the issue, but are penalizing me for leaving honest feedback
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Henry Zhang
Great company to deal with. I have been doing business with them for years and everything is great. It is quite handy to have a company who makes quality craft products directly.
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Tom Hanks
Great to deal with. I have been using them for my journal business for years. The product quality is top notch. This is a very trust worthy company. I highly recommend them.
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Debbie Elrod
Making jewelry with their excellent craft cord is the best way to go! They are dependable and cooperative!