Crate and Barrel

Category:	Furniture Store
Address:	9607 Research Blvd, Austin, TX 78759, USA
Phone:	+1 512-795-9201
Site:	crateandbarrel.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 27

tina reddy

I ordered several of my furnitures from Crate and Barrel. I received the delivery of the items on 11/22. Much to my dismay as it was thanksgiving week, the Dakota dining did not have the necessary hardware to install the furniture. The delivery personnel told me the warehouse would schedule a re-delivery for installing the furniture. After several follow ups and phone calls, I was told crate & barrel shipped the hardware to warehouse, once they receive it local warehouse will schedule for an install. The gentleman from the warehouse called me to assure that Monday 11/28 the items was shipped by overnight, should reach warehouse by 11/29 and would be dispatched for deliver 11/30. Fair enough! I did not receive a phone call to notify of the time range they would deliver. I called at 2pm after waiting to know they will be home between 3.30-5.30pm. Great! What if I wasnt there? another missed delivery?? The men came sharp at 3.30pm, enter the house and ask me where is the hardware. Im appalled!! They were told customer should have received the hardware, do install it. Frankly, this is a new home we moved into and I got furnitures from Restoration hardware, Pottery barn, West elm, Joybird, Anthropology and Crate and Barrel. This is by far the WORST customer service. After all this I did not receive one phone call apologizing for the mess up or to take care of the issue. From, A frustrated customer. Attaching the picture of an uninstalled dining table in my living room for 10 days now

diana mohan

I bought the Pavilion Canopy bed from here about a month ago. When they delivered the bed, the brought slats that did not fit the bed. So we had the bed occupying half our bedroom and we had our mattress on the floor next to it. They said they would redeliver with the right slats. About 2 weeks later, they brought in another set of slats... and lo and behold - those did not fit as well!! The customer service rep who I spoke to said that they are going above and beyond their duty to cut the slats to fit our bed and that the 15% discount that they provided for the mix up covered any inconvenience that was caused to us. I have been very disappointed with the way things have been handled especially after having paid so much money to them.

Beth McKinney

While I cant afford to buy most stuff here, I like to come and check out their sales and the small kitchen accessories. I havent been in a bit, and didnt realize that CB2 is upstairs now- so when I go back and check that out... and feel like a kid in a candy store, Im sure Ill raise the stars to 5 because Ive been wanting CB2 here for some time. After holidays, the sale stuff is pretty well priced and you can get a head start on next year by buying those items during those sales. Youre going to stuff it away each year anyway, right? Why not save? I love a deal.

A Private User

Best Crate and Barrel!! This is definitely the best one that Ive been in, and I love CB2 upstairs! This is the only location Im aware of in the Austin area. There were a bunch of them where I used to live around the Chicago area. Ive bought so much stuff between Crate & Barrel & CB2. I try to check back every month or so for new items or ideas. They have decent pricing downstairs, along with some deals. Upstairs is expensive but really cool. I love this place! The staff here always seems to be in a good mood, and very helpful without being annoying.

A Private User

I always have fun shopping at this Crate and Barrel. The store is huge - and the selections available are plenty. You can always find glassware and plates for reasonable prices. Ive noticed that they have quite a few sales throughout the year - usually when the season changes. Its also fun to look through all the knickknacks in the kitchen supply section. I dont know when I would ever need an egg timer - but the atmosphere of this Crate and Barrel definitely had me thinking about it...

Mike Galante

This store is ok. They do things that seem to undermine themselves, like only allow a manager to authorize a return, but then the managers are out stocking the floor and unable to come to the register. It really depends on the employee youre working with to dictate your experience.

thetenia

Many nice items, all overpriced. Not just highly priced for quality, overpriced. Plus, and this is perhaps more an Austin thing, but people who work in retail need to realize that you are there to be helpful and attentive, if this is too hard for you, perhaps switch careers?

Jane Kellogg Murray

Ive been using this C&B for my wedding registry. They have great customer service and are easy to work with. Never had a problem returning anything and the store always has everything in stock--if they dont they will call around and find it for me.

Seth List

I hate myself a little when I shop here, but they DO have a great selection and friendly staff. I bought my first real pieces of furniture here - a couch and matching armchair - and overall I was pleased with the experience.

Michael French

Obviously this place can be a bit pricey. But you pay for what you get and what you get is great quality and beautiful design. Very friendly and helpful staff!

Audi Arellano

This store is beautifully set up. When I walk in I want to take everything home with me. The prices are a bit on the high side, but its way worth it.

Daniele Baker

I love Crate and Barrel and this is a large location. Ive never been wowed by the level of service, but the staff is helpful and nice.

JW Chen

Pricey place but offers many beautifully designed items, from furniture to kitchen utensils. I love window shopping here.

Seth Greene

I hate this place because I love it too much. I always walk out with more than I originally intended.

Brenda McDonald

Great store and the merchandise and furniture is very nice here.

A Private User

Great gift stop. I go there and buy something glass for $20.